Impact on our services

Where possible please do not post documents to us. Instead you can use our online forms or email addresses. This will help us to follow government guidelines and allow more staff to work from home.

Waste collections

Some of our services have been affected.

Black refuse bins or sacks


Our refuse collection service is running as normal.

Please do not put additional household waste that would normally be taken to the tip in your black bins. This extra waste is stopping our ability to complete all daily collections. Please hold onto this waste until the tip reopens.



Our recycling collection service is running as normal.

Food waste


Our food waste collection service is running as normal.

Garden waste


Our garden waste collection service is running as normal.

Textile and small electrical items


Please do not put out textiles and small electrical items as this increases the risk of cross contamination and is slowing down collections.

Bulky waste collection


Bulky waste collections is temporarily suspended for 3 weeks.

Bin deliveries


Bin deliveries will take longer than 10 working days.

Keeping our staff safe


To keep our staff safe please make sure that you:

  • maintain social distancing and not approach staff
  • present your waste outside ready for collection
  • securely bag your non-recycling waste before placing into your black wheelie bin.

As well as this, our staff will not remove anything inside the property.

Text updates


Sign up for text alerts about bin collections. We'll send you a text if our bin collection service is disrupted.

Sign up for text alerts

Additional guidance


Existing clinical waste customers

There is no change to our clinical waste service for our existing customers.

Residents who are not self-isolating

  • Recycling (green bin) must still be loose with all bottles and containers empty.
  • Residual non-recyclable waste (black bin) securely bagged and placed in the wheeled bin.
  • You may wish to rinse their bins with household disinfectant and water when emptied.
  • Please take usual hygiene precautions, thoroughly wash hands after or use gloves when loading the bins or moving bins back onto your property.

Residents with symptoms or self-isolating

Contaminated materials, such as tissues, cleansing wipes need to be securely double bagged and stored securely for a period of 72 hours, before being disposed of as residual non-recyclable waste (black bin).

At this point in time we will not consider arisings from an effected household, as clinical waste.

Street cleaning

We have a reduced service but we're still clearing fly-tipping and litter reports.

Abandoned vehicles


Unfortunately we're unable to respond to reports of abandoned vehicles.

With most people following Government advice and staying at home, there are more reports of abandoned vehicles.  Our officers are focused on our high priority services, including rubbish collection and therefore are unable to inspect the increased number of reports received.  Most abandoned vehicles are a nuisance rather than a risk to the environment and therefore continuing to provide the removal of these vehicles is not considered essential at the current time.

If the vehicle remains in the location once the Government restrictions are lifted, please report the vehicle to us.

If the vehicle is in a dangerous condition and is a risk to the public, this can be reported to Kent Police on 101 and they will determine whether the vehicle requires immediate removal.


We will temporarily be allowing residents clearly displaying a valid resident parking permit to park in the ‘pay and display’ car parks free of charge until 1 July 2020. This will help ease the pressure on local roads in many town centre locations.

We would recommend that residents renew their parking permits as normal as this will allow them to use the Councils off-street car parks as an overflow facility.

It is important to stress that all double yellow lines and single yellow lines which are of course placed to protect junctions and ensure highway safety, will remain active as it is vital to ensure the free flow of traffic, particularly for emergency services and refuse collections.

If you need to pay or appeal a PCN please use our online form instead of posting cheques or appeals.


We'll be reduced to core functions only. We are not currently operating a face-to-face service.

You can find information about changes due to the coronavirus on our Benefits and money page or Housing pages and how to access support if you are homeless or at risk of losing your home. If you have a housing issue you can contact us directly via phone: 01622 602440 or email.

Please use our online proofs form instead of posting in documents.

Council Tax

Paying your bill


Please avoid sending us cheques by paying your council tax via direct debit, online or using the automated payment line: 01622 602544.


Make a new claim


You can make a new claim by using our online form.

Make a new claim

Report a change in circumstance


You can report a change in circumstance by using our online form.

Report a change of circumstance

Send us documents or proofs


You can send us your proofs and documents by using our online form.

Send us your documents

Building Control



Applications should be submitted online and paper copies may not be processed as normal. We ask that they are scanned and submitted online where possible.

Apply online

Site visits and inspections


To ensure the health and wellbeing of our staff and those who they will come into contact with on-site we are amending our approach to site work which will be risk assessed and the surveyor will contact you to discuss.

For certain inspections we recognise that it may be necessary to attend site. When booking these site inspections, our team will be confirm the following:

  • if anyone at the site has been ill and displaying the coronavirus symptoms;
  • if anyone at the site has been has travelled from Italy, Spain or China within the last 2 weeks.
  • can the inspection be carried out in the absence of anyone

If anyone is ill or has visited those countries, then we'll delay our visit until they quarantine period is over.

We will request that all inspections are carried out unaccompanied, at the worst there must be a 2 meters distance.

Any questions will be discussed on the phone prior to the inspection

Where appropriate, we'll carry out inspections virtually, working with trusted builders to ensure that we can obtain the necessary evidence to confirm compliance.

Our office


Where possible, do not visit our office until the Government advises that normal business practices can return. If you wish to talk to a Surveyor, please telephone our main number 01622 602701 where details will be taken, and they will respond as soon as they are able.

Latest advice from Government



The Planning Department is currently seeking to find solutions to the issues that we are all currently facing whilst working to the Governments requirements. This may result in slower response times and requests for extensions to enable applications to be determined over a longer time frame than the statutory target. We will be working to ensure this is kept to the minimum necessary  and will keep you informed should this occur.

During these difficult times we ask you all to consider sending information to us via others means:

Electoral Services

If you are registering to vote please do this online instead of posting your application.

2020 Elections


The elections in May 2020 have been postponed until May 2021.

Parks and play areas

Park closures


We've made the decision to close vehicle access for the following play areas and parks:

  • Allington open space
  • Clare park
  • Cobtree park and golf course
  • Cornwallis park
  • Giddyhorne lane
  • Mote park
  • Penenden Heath
  • South park
  • Whatman park

Community Protection

We're still providing most services, although we are unlikely to be able to carry out site visits or inspections.

We're having to prioritise our work around certain services but will continue to support customers, where possible, with their nuisance, anti-social behaviour, animal welfare and other needs.

We ask that neighbours are thoughtful towards each other, both in the way they behave and the compassion/understanding they have for their neighbours.


Knowledge tests


We have suspended knowledge tests to minimise exposure risk to those taking the test and officers running them. We will not take applications for new drivers for the immediate future. We'll contact anyone who has already booked on a future test to advise them of this.

We will keep this situation under constant review and as soon as we feel it is safe to start running the tests again we will reintroduce them.

Bereavement Services

The Crematorium services are running normally.

Attending a service


We are ask that only close family members attend the service where possible.

Hymn books


To reduce the changes of cross contamination hymn books have been removed from the chapel.

The committal


The curtains will be closing after the committal so mourners wont be able to touch the coffin when they leave.



Webcasting is still available. Services can be recorded and families can have a copy sent to them for a small fee.

More information


For more information please see the crematorium pages

Our buildings

Maidstone market


Closed until further notice.

Maidstone museum


Closed until further notice.

Maidstone leisure centre


Closed until further notice.

The link


All Maidstone Borough Council services within The Link are closed. The Job Centre is still open.

Hazlitt theatre


Closed until further notice.

Kent County Council

Updates on the impact to services run by Kent County Council, including education, social care and libraries are available on their service updates page

Our A-Z

If you cannot find what you are looking for in our search facility, you can use our A-Z index to find the service you require.