Support for clinically extremely vulnerable (CEV)

Following the National lockdown which started on 5 November, this guidance is for those who have been identified as clinically extremely vulnerable (CEV). For more general information and guidance please use our frequently asked questions 

Registering for support

Registering online

If you have a medical condition which means you’re classed as being clinically extremely vulnerable to coronavirus or if you have received a letter informing you to shield you should register on the National Shielding Support Service (NSSS).

Before you start

To register for support you will need:

  • your NHS number which you can find on any letter from the NHS, or on a prescription

Register now

Having Trouble?

If you are having trouble registering on the GOV.UK website you get in touch with us and we will try to help.

Contact us online

If you have not received a letter telling you to shield but believe you were told to shield during the last lockdown you should:

Contact us by telephone

If you need to register your needs by telephone, or have an urgent need, contact us directly on 01622 602307 (Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm).

Find local support

If you are not clinically extremely vulnerable but think you need to shield you can find help from local community groups

Kent Together helpline

A 24 hour helpline has been set up to support vulnerable people in Kent who need urgent help, supplies or medication.

If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline via their website or by calling on 03000 41 92 92.

It is a 24 hour service.

You can also report your concerns about the welfare of someone else.

The helpline is a collaboration between KCC, central Government, District, Borough and local councils, the voluntary and community sector, the NHS, emergency services and other partners to ensure help is at hand for vulnerable people.

'Volunteer card'

Asda and Marks & Spencer have launched volunteer shopping cards to enable the elderly, vulnerable and those self-isolating to have their shopping collected by volunteers safely and securely.

Read the full article about the 'volunteer card' on the Independent.

Domestic abuse

If you or someone else is suffering from domestic abuse please visit our Domestic Abuse page for advice and more information.

For information on who to contact view the following link: Whoever you are, social isolation is not an excuse for domestic abuse.

There are helplines available if you would rather speak to someone:

Housing helplines

The are helplines available if you have need help with housing: