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2020/21 LGCSO Complaint Volume Summary:
The number of complaints received can be broken down across the services as follows:
|
LGCSO Complaint Description |
Service Areas |
No. of stage 1 complaints |
No. of Stage 2 Complaints |
No. reviewed by the LGCSO |
Number upheld by the LGSCO |
|
Adult Care Services |
N/A |
- |
- |
- |
- |
|
Benefits and Tax |
Benefits Council Tax NNDR |
33 |
2 |
9 |
2 |
|
Corporate and Other Services |
Communications Customer Services Democratic Services Digital Services Economic Development Facilities Management Finance ICT Legal Licensing Market MCL Mid Kent Enforcement Museums Policy and Information Property and Procurement Registration Services |
35 |
4 |
0 |
- |
|
Education and Children’s Services |
N/A |
- |
- |
- |
- |
|
Environment Services & Public Protection & Regulation |
Cobtree Estates Community Protection Crematorium & Cemetery Environmental Health Environmental Services (depot) Parks and Open Spaces Waste |
319 |
31 |
3 |
1 |
|
Highways and Transport |
Parking |
73 |
5 |
5 |
2 |
|
Housing |
Housing & Health Housing Homelessness Housing Register |
29 |
5 |
2 |
0 |
|
Planning and Development |
Building Control Development Management HLD Planning Enforcement Planning Policy Planning Support |
78 |
12
|
13 |
2 |