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Communities, Housing and Environment Committee

19 March 2019


2018/19 Key Performance Indicators Update Quarter 3


Final Decision-Maker

Communities, Housing & Environment Committee

Lead Head of Service/Lead Director

Angela Woodhouse, Head of Policy, Communications, and Governance

Lead Officer and Report Author

Anna Collier, Policy and Information Manager and Clare Harvey, Data Intelligence Officer




Wards affected



Executive Summary


Communities, Housing & Environment Committee are asked to review the progress of Key Performance Indicators that relate to the delivery of the Strategic Plan 2015-2020. The Committee is also asked to consider the comments and actions against performance to ensure they are robust.



This report makes the following recommendations to Wider Leadership Team:

1.   That the summary of performance for Quarter 3 of 2018/19 for Key Performance Indicators (KPIs) be noted.






Communities, Housing & Environment Committee

19 March 2019

2018/19 Key Performance Indicators Update Quarter 3




1.1    Having a comprehensive set of actions and performance indicators ensures that the Council delivers against the priorities and actions set in the Strategic Plan.


1.2    Performance indicators are judged in two ways. Firstly on whether performance has improved, sustained or declined, compared to the same period in the previous year. This is known as direction or Long Trend. Where there is no previous data, no assessment of direction can be made.


1.3    The second way is to look at whether an indicator has achieved the target set and is known as PI status. If an indicator has achieved or exceeded the annual target they are rated green. If the target has been missed but is within 10% of the target it will be rated amber, and if the target has been missed by more than 10% it will be rated red.


1.4    Some indicators will show an asterisk (*) after the figure. These are provisional values that are awaiting confirmation. Data for some of the indicators were not available at the time of reporting. In these cases a date has been provided for when the information is expected.


1.5    Contextual indicators are not targeted but are given a direction. Indicators that are not due for reporting or where there is delay in data collection are not rated against targets or given a direction.



2.       Quarter 3 Performance Summary


2.1    There are 27 key performance indicators (KPIs) which were developed with Heads of Service and unit managers, and agreed by the four Service Committees for 2018/19, 13 are reported for this quarter.†


2.2    Overall, 50% (5) of targeted KPIs reported this quarter achieved their target compared to 90% (9) in quarter 2 and 78% (7) in the same quarter last year.


2.3    There are 3 contextual indicators (indicators without targets) represented in the chart below as N/A, these indicators were requested for inclusion as they are important in assessing how the council is performing by examining the outcomes. These indicators are; the percentage of litter reports attended to, the number of households living in temporary accommodation on the last night of the month and the number of households living in nightly paid temporary accommodation on the last night of the month. 


RAG Rating














No Change




Last Year






Last Quarter









3.       Performance by Priority


Priority 1: Keeping Maidstone Borough an attractive place for all


3.1    The percentage of land and highways with acceptable levels of litter is on target. During quarter three the team increased litter picking on rural roads and targeted a greater amount of resource on tackling littering along high speed roads.


3.2    The percentage of land and highway with acceptable levels of detritus was 93.13% against a target of 94%. This was due to a combination of reasons including the seasonal leaf fall, a period of staff sickness and due to gritting being carried out prior to the monitoring. Overall performance is still high and levels of detritus are expected to reduce next quarter.


3.3    The percentage of fly tips resulting in enforcement action was 97% against a target of 50%, significantly higher than the target and an improved performance compared to this point in 2017/18 when 56.4% of fly-tips resulted in enforcement action, an increase of 41%.


3.4    During the quarter the depot team cleared and assessed more fly-tips than were reported (within 4 working days) with an out-turn of 106% against a target of 94%.


3.5    The Percentage of fly-tips assessed or cleared within two working days was 106% against a target of 89%. This performance is a result of having a dedicated team for fly-tipping and through closer working with the Environmental Enforcement team.†


3.6    47.3% of littering reports were attended to this quarter. Performance has improved throughout the year which demonstrates that implemented changes to cleaning schedule are having the desired effect in reducing the number of responsive actions required.


3.7    Overall, 50.67% of waste was sent for reuse, recycling or composting in quarter 3 against a target of 52.50%. This only includes Octoberís figures as data has not yet been provided by Kent County Council.† In October, the garden waste tonnage fell significantly which is a month earlier than last year.† This may be related to the dry, hot summer experienced this year which inhibited garden growth.† In addition the non-recyclable tonnage has been higher this month compared to previous months and the reason for this is unclear as recyclable tonnage has remained constant.† Once the full quarters figures have been obtained further analysis will be undertaken to determine any underlying issues which may have led to the increase.††


3.8    The percentage of spend and allocation of Disabled Facilities Grant Budget (YTD) was 94.1% against a target of 70%. This is a 7% improvement compared to the quarter three figure in 2017/18. This is due to an additional officer being in post and strong demand for the grants.


Priority 2: Securing a successful economy for Maidstone Borough


3.9    The number of affordable homes delivered (gross) was 26 against a quarterly target of 45. However, the quarterly target for the first two quarters was exceeded and there has been a total of 154 affordable homes delivered for the first three quarters of the year overall.† This exceeds the total three quarters target of 135 by 19 homes, therefore remaining on track to achieve the year-end target.


3.10 The number of households housed through the housing register has not met target this quarter due to fewer available properties.† This is a combination of less vacant properties coming through from our Registered Providers and a smaller amount of new build units being completed during the period.†


3.11 The Prevention duty was ended to 65 households as a result of suitable accommodation being secured that would be available for at least 6 months. This is an increase of 35% on the quarter 2 out-turn, so far for the year to date prevention duty has ended for 135 households.††


3.12 The number of households in temporary accommodation on the last day of the month has reduced from Quarter 2 by 10 families. Of the 125 households, 66 were in nightly paid accommodation, 53 were in our own stock and six were in Registered Social Landlord accommodation.




4.       RISK

4.1    This report is presented for information only, managers and heads of service can use performance data to identify service performance and this data can contribute to risk management.



5.1     The Key Performance Indicator Update is reported quarterly to the Service Committees; Communities Housing and Environment Committee, Strategic Planning, Sustainability and Transportation Committee, and Heritage Culture and Leisure Committee. Each Committee receives a report on the relevant priority action areas. The report is also presented to Policy & Resources Committee, reporting only on the priority areas of: A clean and safe environment, regenerating the Town Centre, and a home for everyone.






6.1     The Council could choose not to monitor the Strategic Plan and/or make alternative performance management arrangements, such as frequency of reporting. This is not recommended as it could lead to action not being taken against performance during the year, and the Council failing to deliver its priorities.










Impact on Corporate Priorities

The key performance indicators and strategic actions are part of the Councilís overarching Strategic Plan 2015-20 and play an important role in the achievement of corporate objectives.

They also cover a wide range of services and priority areas, for example waste and recycling.

Policy and Information Manager

Risk Management

The production of robust performance reports ensures that the view of the Councilís approach to the management of risk and use of resources is not undermined and allows early action to be taken in order to mitigate the risk of not achieving targets and outcomes.

Policy and Information Manager


Performance indicators and targets are closely linked to the allocation of resources and determining good value for money. The financial implications of any proposed changes are also identified and taken into account in the Councilís Medium Term Financial Plan and associated annual budget setting process. Performance issues are highlighted as part of the budget monitoring reporting process.

Paul Holland, Senior Finance Manager (Client)


Having a clear set of targets enables staff outcomes/objectives to be set and effective action plans to be put in place

Policy and Information Manager


There is no statutory duty to report regularly on the Councilís performance. However, under Section 3 of the Local Government Act 1999 (as amended) a best value authority has a statutory duty to secure continuous improvement in the way in which its functions are exercised having regard to a combination of economy, efficiency and effectiveness. One of the purposes of the Councilís Strategic Plan is to provide clear strategic direction in order to facilitate the improvement of the economy, efficiency and effectiveness of Council Services. Regular reports on the Councilís performance assist in demonstrating best value and compliance with the statutory duty.

Legal Team

Privacy and Data Protection

The data will be held and processed in accordance with the data protection principles contained in† the Data Protection Act 2018 and in line with the Data Quality Policy, which sets out the requirement for ensuring data quality.

There is a program for undertaking data quality audits of performance indicators.

Policy and Information Manager


The Performance Indicators reported on in this quarterly update measure the ongoing performance of the strategies in place. If there has been a change to the way in which a service delivers a strategy, i.e. a policy change, an Equalities Impact Assessment is undertaken to ensure that there is no detrimental impact on individuals with a protected characteristic.

Policy & Information Manager

Public Health

None identified

Policy and Information Manager

Crime and Disorder

None identified.

Policy and Information Manager


Performance Indicators and Strategic Milestones monitor any procurement needed to achieve the outcomes of the Strategic Plan.

Policy and Information Manager




The following documents are to be published with this report and form part of the report:

         Appendix 1: 2018/19 Key Performance Indicator Update - Quarter 3