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Appendix 1
Key Performance Indicators 2020-21
|
Status |
Head of service |
Performance Measures |
Frequency |
Good Performance |
2019/20 Target |
2019/20 Outturn |
2020/21 target |
|
A Thriving Place |
|||||||
|
existing |
John Foster |
Number of students benefitting from the museums educational service |
Quarterly |
Aim to Maximise |
8,378 |
8,884 |
TBC |
|
existing |
John Foster |
Footfall at the Museum and Visitor Information Centre |
Quarterly |
Aim to Maximise |
65,000 |
98,314 |
TBC |
|
existing |
John Foster |
Number of users at the Leisure Centre |
Quarterly |
Aim to Maximise |
805,257 |
758,290 |
TBC |
|
new |
John Foster |
User Satisfaction with the Hazlitt |
Quarterly |
Aim to Maximise |
N/A |
N/A |
75% |
|
existing |
John Foster |
Percentage of vacant retail units in the town centre |
Annual |
Aim to Minimise |
11% |
N/A |
TBC |
|
existing |
John Foster |
Footfall in the Town Centre |
Quarterly |
Aim to Maximise |
11,836,415 |
10,994,050 |
TBC |
|
existing |
Sheila Coburn |
Business Rates income from the Town Centre |
Annual |
Aim to Maximise |
Information only PI |
£21,720,949.25 |
Information only PI |
|
existing |
Mark Green |
Total value of business rateable properties |
Annual |
Aim to Maximise |
Information only PI |
£147,123,115.00 |
Information only PI |
|
existing |
John Foster |
Number of visits per month to Visit-Maidstone.com |
Quarterly |
Aim to Maximise |
367,535 |
334,556 |
TBC |