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Appendix 1

 

Key Performance Indicators 2020-2021

 

Status

Head of Service

Performance Measures

Frequency

Good Performance

2019/20 Target

2019/20 Outturn

2020/21 Target

Embracing Growth and Enabling Infrastructure

Existing

Rob Jarman

Percentage of priority 1 enforcement cases dealt with in time

Quarterly

Aim to Maximise

N/A

100%

95%

Existing

Rob Jarman

Percentage of Priority 2 enforcement cases dealt with in time

Quarterly

Aim to Maximise

N/A

95%

90%

Existing

Rob Jarman

Number of enforcement complaints received

Quarterly

Aim to Maximise

Information Only

566

Information Only

Existing

Rob Jarman

Number of affordable homes delivered (Gross)

Quarterly

Aim to Maximise

180

325

TBC

Existing

Rob Jarman

Affordable homes as a percentage of all new homes

Annual

Aim to Maximise

N/A

TBC

TBC

Existing

Rob Jarman

Net additional homes provided (NI 154)

Annual

Aim to Maximise

N/A

TBC

TBC

Existing

Rob Jarman

Processing of planning applications: Major applications (NI 157a)

Quarterly

Aim to Maximise

88.0%

91.3%

92.0%

Existing

Rob Jarman

Processing of planning applications: Minor applications (NI 157b)

Quarterly

Aim to Maximise

85.0%

98.6%

99.0%

Existing

Rob Jarman

Processing of planning applications: Other applications (NI 157c)

Quarterly

Aim to Maximise

92.0%

99.2%

99.0%

Homes and Communities

Existing

John Littlemore

Number of houses of multiple occupation brought to compliance by private rented sector licensing

Quarterly

Aim to Maximise

N/A

31

30

New

John Littlemore

Percentage of gas safety certificates in place on all residential properties

Quarterly

Aim to Maximise

N/A

N/A

100% 

New

John Littlemore

Percentage of all electrical safety certificates on all residential properties

Quarterly

Aim to Maximise

N/A

N/A

 100%

New

John Littlemore

No of high priority fire safety certificates on all residential properties

Quarterly

Aim to Maximise

N/A

N/A

100% 

Existing

John Littlemore

Number of completed housing assistances

Quarterly

Aim to Maximise

Information Only

471

Information Only

Existing

John Littlemore

Percentage of approved spend for disabled facilities grant

Quarterly

Aim to Maximise

100%

130.4%

75%

Existing

John Littlemore

Number of households prevented or relieved from becoming homeless

Quarterly

Aim to Maximise

300

571

450

Existing

John Littlemore

Percentage of successful housing prevention and relief cases

Quarterly

Aim to Maximise

60.0%

56.6%

60%

Existing

John Littlemore

Percentage of successful Prevention Duty outcomes

Quarterly

Aim to Maximise

62.4%

60%

60%

Existing

John Littlemore

Number of households housed through the housing register

Quarterly

Aim to Maximise

600

576

450

Existing

John Littlemore

Number of households living in nightly paid temporary accommodation last night of the month

Quarterly

Aim to Minimise

Information Only

36

Information Only

Existing

John Littlemore

Number of households in temporary accommodation

Quarterly

Aim to Minimise

Information Only

36

Information Only

Safe, Clean and Green

Existing

John Littlemore

Percentage of unauthorised encampments removed within 5 working days

Quarterly

Aim to Maximise

90.0%

100%

100%

Existing

Jen Shepherd

The percentage of relevant land and highways that is assessed as having acceptable levels of litter

4-monthly

Aim to Maximise

98.0%

98.18%

98%

Existing

Jen Shepherd

The percentage of relevant land and highways that is assessed as having acceptable levels of detritus

4-monthly

Aim to Maximise

95.0%

94.9%

95%

Existing

Jen Shepherd

The average weight of fly tipped material collected

Quarterly

Aim to Maximise

Information Only

92.8kg

Information Only

Existing

Jen Shepherd

Percentage of fly tips assessed within 2 working days

Quarterly

Aim to Maximise

94.0%

96.4%

94.0%

Existing

Jen Shepherd

Percentage of fly tips with evidential value resulting in enforcement action

Quarterly

Aim to Maximise

80.0%

87.0%

87.0%

Existing

Jen Shepherd

Percentage of household waste sent for reuse, recycling, composting

Quarterly

Aim to Maximise

52.0%

49.1%

52.0%

Existing

Jen Shepherd

Contamination: Tonnage per month rejected

Quarterly

Aim to Minimise

N/A

N/A

25

Existing

Jen Shepherd

Actual Spend of Section 106 money

Quarterly

Aim to Maximise

Information Only

6,016

Information Only

Existing

Jen Shepherd

Maintenance per Hectare Spent on Parks and open Spaces

Annual

Aim to Maximise

Information Only

4,953,335.00

Information Only

Existing

Jen Shepherd

Percentage of People using Parks and Open spaces

Annual

Aim to Maximise

Information Only

No Data Available

50.0%

Existing

Jen Shepherd

Number of Green Flag Parks

Annual

Aim to Maintain

5

3

3

Thriving Place

Existing

John Foster

Number of students benefitting from the museums educational service

Quarterly

Aim to Maximise

8,378

8,884

TBC

Existing

John Foster

Footfall at the Museum and Visitor Information Centre

Quarterly

Aim to Maximise

65,000

98,314

TBC

Existing

John Foster

Number of users at the Leisure Centre

Quarterly

Aim to Maximise

805,257

758,290

TBC

New

John Foster

User Satisfaction with Hazlitt

Quarterly

Aim to Maximise

N/A

N/A

75%

Existing

John Foster

Percentage of Vacant Retail units in the town centre

Annual

Aim to Minimise

11%

N/A

TBC

Existing

John Foster

Footfall in the town centre

Quarterly

Aim to Maximise

11,836,415

10,994,050

TBC

Existing

Sheila Coburn

Business Rates income from the town centre

Annual

Aim to Maximise

Information Only

21,720,949

Information Only

Existing

Mark Green

Total value of business ratable properties

Annual

Aim to Maximise

Information Only

147,123,115.00

Information Only

Existing

John Foster

Number of visits per month to visit Maidstone.com

Quarterly

Aim to Maximise

367,535

334,556

TBC