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Access to Services Review
Calendar of Meetings
Meeting |
Date |
Digital Accessibility – To evaluate the accessibility of the website for users, the services provided and the way in which digital processes support frontline services delivered by Customer Services in the Link. |
|
Website Accessibility |
7 September 2020, 6pm (Skype) |
Digital Services |
9 November 2020, 6pm (Skype) |
Digital Inclusion |
25 January 2021, 6pm (Skype) |
Communications – To review the Council’s communication channels and understand their purpose and use. To include written, online, telephone and ward Councillors (email, postal, Facebook, Twitter, Instagram, LinkedIn).
|
|
Communication and Engagement (Review of Involve’s repository of Community Groups and Forums) |
8 March 2021, 6pm (Skype) |
Development of Community Group repository |
29 March 2021, 6pm (Skype) |
Corporate Communication channels |
April 2021 |
(Survey to inform session - evaluation of all points of access and where this information is publicly available) |
June 2021 |
Ward Councillors (Survey to inform session) |
August 2021 |
Council buildings – To review the physical access (subject to COVID-19 restrictions) |
|
Meetings TBC |
TBC |
Digital Inclusion (as part of the Council’s Digital Strategy) |
|
Meetings TBC |
TBC |