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KPI Quarter 3 Update CHE

Meeting: 19/03/2019 - Communities, Housing and Environment Committee (Item 196)

196 KPI Quarter 3 Update CHE pdf icon PDF 72 KB

Additional documents:


Mr Alex Munden, Information and Corporate Policy Officer, explained that the report contained a typographical error.  Paragraph 3.5 on page 12 was to read:


“The Percentage of fly-tips assessed or cleared within two working days was 94% against a target of 89%.”


Mr Munden outlined that five of the ten Key Performance Indicators (KPIs) had met or exceeded the target figures for the quarter.  Eight KPIs had improved when compared to the previous quarter.  It was stated that although the “Number of affordable homes delivered” was below target for Quarter 3, the KPI was on track to meet the year-end target.


The Committee congratulated Officers for significantly exceeding the target for “Percentage of fly tips resulting in enforcement action”.


In response to questions from the Committee, Mr John Littlemore, Head of Housing and Community Services, stated that:


·  The “Number of affordable homes delivered” was historically low between October and December.  Work was to be undertaken with the Policy and Information Team to profile KPIs, to account for quarterly trends.


·  The Disabled Facilities Grant Budget was a finite resource.  There was 5.9% of the grant budget remaining for Quarter 4.


RESOLVED: That the summary of performance for Quarter 3 of 2018/19 for Key Performance Indicators (KPIs) be noted.