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Key Performance Indicators 2019-20

Meeting: 16/04/2019 - Communities, Housing and Environment Committee (Item 213)

213 Key Performance Indicators 2019-20 pdf icon PDF 65 KB

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Mrs Clare Harvey, Data Intelligence Officer, stated that as the new Strategic Plan had been agreed by Council, performance indicators needed to be reassessed to ensure that they were fit for purpose.  Mrs Harvey outlined that in the new municipal year, the quarterly Key Performance Indicator (KPI) and Budget Monitoring reports were to be combined.  This enabled Service Committees to take a strategic view of trends.  The performance indicators for the 2019/20 municipal year had been drafted following engagement with Members and Officers.


The Committee commented that “business rates income from town centre businesses” was an important KPI to monitor.  This provided a measure of business success in Maidstone, while it also ensured that opportunities to improve income were identified.


In response to questions from the Committee, Officers stated that:


·  Officers were to provide information to Members via email regarding the current processes for measuring the weight of fly tipped materials.


·  The number of people using parks and open spaces was monitored with an annual survey.  At its meeting on 2 April 2019, the Heritage, Culture and Leisure Committee had recommended that this KPI be deleted.


·  Targets were to be profiled to reflect seasonal trends where appropriate.


RESOLVED: That the draft Key Performance Indicators for 2019-20, attached as Appendix 1, be recommended to the Policy and Resources Committee, subject to the Director of Finance and Business Improvement suggesting an appropriate target for “business rates income from town centre businesses”.


Voting: Unanimous