Data Protection

What is the Data Protection Act?

Maidstone Council understands the importance of ensuring that personal data, including sensitive personal data is always treated lawfully and appropriately and that the rights of individuals are upheld.

We are required to collect, use and hold personal data about individuals. Data is required for the purposes of carrying out our statutory obligations, delivering services and meeting the needs of individuals that we deal with. This includes current, past and prospective employees, service users, members of the public, Members of the Council, our business partners and other local authorities or public bodies.

To view our privacy policy visit our privacy page.

If you want to exercise your Rights in relation to information we hold on you or make a complaint about how we are managing your information view the information below on exercising your rights.

Exercising your rights

The UK General Data Protection Regulations and Data Protection Act 2018 give you a number of Rights in relation to your information these are:

  • The right to be informed – you have the right to know what information the council is processing about you
  • The right to rectification – you have the right to correct or rectify any inaccuracies in your records
  • The right to erasure or right to be forgotten – you have the right to ask for your details to be removed from the systems that we use to process your personal data
  • The right to restrict processing – you have the right to restrict the processing of your personal data in certain ways
  • The right to data portability – you have the right to ask for the transfer of your personal data to other controllers
  • Rights in relation to automated decision making and profiling. If you believe we have made an automated decision about you have the right to ask us to review that decision.

To make a Subject Access Request please email

You can apply in writing by completing this application form.

How to make a complaint about how your information is being used

If you need to make a complaint about how your personal information is being used by the Council, please contact us and provide as much information as possible so that we can conduct an investigation.

If you wish to appoint someone to act on your behalf – this could be another individual or an organisation, such as your legal representative or Citizens Advice, it is important that you make your wishes clear and provide a form of authority to them so that we know they are acting under your instruction.

To make a request or complaint you can contact the Council:

Writing to

The Data Protection Officer,
Maidstone Borough Council,
Maidstone House,
Kings Street,
ME15 6JQ

Email: Data Protection Officer
Phone: 01622 602000

If you are unhappy with how we have treated your complaint or to request a review of the Council’s response to your information rights requests, you can contact the Information Commissioner’s Office at:

Information Commissioner's Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

Phone: 0303 123 1113
Fax: 01625 524 510

Privacy information

Maidstone Borough Council is committed to maintaining the privacy, security, trust and confidence of all our partners, clients and customers when you use our services. Our Privacy Notice explains how we use information about you and how we protect your privacy.

View our privacy information

Service level privacy notices

We have produced a number of service level privacy notices that cover Maidstone Borough Council services to comply with GDPR. You can find out more information and a list of services here.