Appendix II - 2015-16 Service Plan (Licensing)

Licensing

Service Plan

2015/16

 

 

 

Licensing logos


Contents

 

 

 

 

 

 

Section

Page Number

1

Who we are

2

2

What we do

4

3

2015/16 Service Objectives

5 - 11

4

Performance indicators and targets

12 - 13

 

 

 

 

 

 

 

 

 

 

 

 

1.  Who we are

 

Team

Licensing Partnership comprising Maidstone Borough Council, Sevenoaks District Council and Tunbridge Wells Borough Council  

Service Manager

Claire Perry

Chief Officer / Head of Service

John Littlemore, Richard Wilson and Gary Stevenson

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our Structure Chart  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



2.  What we do

 

Key Tasks

*      Manage and oversee the Licensing Partnership.

*      Seek to promote the licensing objectives of the relevant legislation.

*      Our aim is to protect the public but also allow legitimate businesses within the area to prosper.

*      To ensure that the legitimate taxis and private hire trade are able to provide a safe mode of transport to the residents and users within the Partnership’s area.

*      Compliance – ensure compliance of licensed premises, activities and events following grant of respective licences, permits and / or notices

*      To enhance customer service while ensuring compliance with legislation.

*      Fulfilling statutory duty whilst optimising cost savings and maintaining individual client’s Council sovereignty.

 


3.  2015/16 Service Objectives

 

Objective 1

To manage the Licensing Partnership to deliver efficiency savings and achieve performance targets

Responsible Officer

Claire Perry

 

Performance Measure

Description

2015/16  Target or Outcome

Performance Indicator

·         Percentage of all applications outstanding for more than one month

·         The percentage of valid personal licences processed within 2 weeks

·         The percentage of valid temporary event notices processed within 72 hours

·         Percentage of applications for new and variation of premises licences processed within 2 calendar months (from date of validation to issue date)

·         Length of time from validation to issue of HC vehicle licence (MPI) - target 5 working days

·         Length of time from validation to issue of PH vehicle licence (MPI) - target 5 working days

·         Length of time from validation to issue of HC/Dual driver licence (MPI) - target 10 working days

·         Length of time from validation to issue of PH driver licence (MPI) - target 10 working days

·         Length of time from validation to issue of PHO driver licence (MPI) - target 10 working days

<10%

95%

95%

95%

 

 

90%

90%

 

90%

90%

 

90%

To be achieved by 31/03/2016

 

Link to Sevenoaks Corporate Plan

Providing value for money

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about providing value

 

Objective 2

Investigate further undertaking of licensing functions for other local authorities.

Responsible Officer

Licensing Partnership Board

 

Performance Measure

Description

2015/16  Target or Outcome

Action

Make enquiries with potential partners to undertake licensing functions for a 4th and 5th partner.

Further functions carried out for other partners.

To be achieved by 31/03/2016

 

Link to Sevenoaks Corporate Plan

Providing value for money

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about providing value

 

 

 

 

Objective 3

Utilise customer insight and bench marking information to inform service improvements as appropriate

Responsible Officer

Claire Perry

 

Performance Measure

Description

2015/16  Target or Outcome

Action

Increase the feedback received from customers regarding the service they receive and improvements that can be achieved

An increase in responses received and improvements made to the service.

To be achieved by 31/03/2016

Action

Implement an improved renewal/reminder notification system utilising email and text for taxi licensees

Reduce the cost of providing reminders to licensees

Action

Reduce the face to face interaction for Licensing Partnership staff by implementing scripts to enable customer service staff to assist licensees in their requirement

Reduction in time spent for Licensing Partnership staff in reception, Town Hall & Gateway

 

Link to Sevenoaks Corporate Plan

Supporting and developing the local economy

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about our customers

 

 


 

Objective 4

Ensure all online forms are implemented and in use by customers

Responsible Officer

Claire Perry

 

Performance Measure

Description

2015/16  Target or Outcome

Action

The library of on line forms are implemented across the three partners.

On line forms are in place and in use.

To be achieved by 31/03/2016

 

Link to Sevenoaks Corporate Plan

Supporting and developing the local economy

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about providing value

 


 

 

Objective 5

Undertake a programme of training for Members and officers, especially in light of the legislative changes and elections taking place in 2015

Responsible Officer

Claire Perry

 

Performance Measure

Description

2015/16  Target or Outcome

Action

Deliver a programme of training to the Members and officers.

Programme delivered

To be achieved by 31/03/2016

Action

Hold 3 or 4 morning/afternoon sessions where Members can visit the Licensing Partnership’s Administration Team

 

 

Link to Sevenoaks Corporate Plan

Keeping the district safe

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

For Maidstone to be a decent place to live

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about our people

 


 

 

Objective 6

Transfer remaining licences that are being processed by MBC and TWBC so that they can be managed on FRED Uniform e.g. street trading, special treatments

Responsible Officer

Claire Perry/Lorraine Neale/Sharon Degiorgio

 

Performance Measure

Description

2015/16  Target or Outcome

Action

Ensure all administration processes are delivered through the Licensing Partnership Administration Team

All processes are transferred.

To be achieved by 01/06/2015

Action

Create new processes with process flow sheets for each process

Process sheets produced

To be achieved by 01/06/2015

Action

Create a new procedure for each process

Procedures produced

To be achieved by 01/06/2015

 

Link to Sevenoaks Corporate Plan

Providing value for money

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about providing value

 


 

 

Objective 7

Officers and Licensing Committees to consider opportunities for greater harmonisation of policies

Responsible Officer

Claire Perry/Lorraine Neale/Sharon Degiorgio

 

Performance Measure

Description

2014/15  Target or Outcome

Action

Explore greater harmonisation of licensing policies across the partnership

When the policies are reviewed greater harmonisation is achieved.

To be achieved by 31/03/2016

 

Link to Sevenoaks Corporate Plan

Keeping the district safe

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about providing value

 


 

 

4. Measuring our Performance

 

Performance Indicators and Target Setting

 

 

Code

Description

Collection period

2014 - 15 Target

2015 -16 Target

LPI LIC 001

Percentage of all applications outstanding for more than one month

Monthly

<10%

<10%

LPI LIC 002

The percentage of valid personal licences processed within 2 weeks

Monthly

95%

95%

LPI LIC 003

Percentage of applications for new and variation of premises licences processed within 2 calendar months (from date of validation to issue date)

Monthly

95%

95%

LPI LIC 004

The percentage of valid temporary event notices processed within 72 hours

Monthly

90%

95%

LPI LIC 005

The percentage of driver and operator licenses issued within 10 days of validation

Monthly

90%

90%

MPI LIC 05a

Percentage of Hackney Carriage driver licenses issued within 10 days of validation

Monthly

90%

90%

MPI LIC 05b

Percentage of Private Hire driver licenses issued within 10 days of validations

Monthly

90%

90%

MPI LIC 05c

Percentage of Private Hire Operator licenses issued within 10 days of validations

Monthly

90%

90%

MPI LIC 012

Length of time from validation to issue of HC vehicle licence (MPI) - target 5 working days

Monthly

90%

90%

MPI LIC 013

Length of time from validation to issue of PH vehicle licence (MPI) - target 5 working days

Monthly

90%

90%

MPI LIC 017

The number of taxi enforcement checks completed (one per taxi vehicle)

Monthly

Maidstone 180

Sevenoaks 84

Tunbridge Wells 120

Maidstone 180

Sevenoaks 120

Tunbridge Wells 120

Data LIC 001

Total number of Hackney Carriage vehicle licences issued

Monthly

 

 

Data LIC 002

Total number of Private Hire vehicle licences issued

Monthly

 

 

Data LIC 003

Number of monthly premises licensing enforcement visits due that were undertaken

Monthly

Maidstone 180

Sevenoaks  238

Tunbridge Wells 120

Maidstone 180

Sevenoaks  230

Tunbridge Wells 180