Appendix A AGS Action Plan Update
Governance Issue |
Lead officer |
Action Taken |
Engaging with local people
|
Head of Policy, Communications and Governance |
New Customer Care standards in place.
2 editions of Borough Insight delivered.
Resident Survey carried out in summer 2017, results to inform service delivery and the refreshed Communication and Engagement Strategy.
Refreshed Communication and Engagement Strategy to Policy and Resources Committee in March 2018.
|
Member and Officer Relationships
|
Chief Executive and Leadership Team |
As a result of the Member Officer Leadership Team Away Day an action plan was created and actions are being completed.
Member briefings are being held prior to committee meetings to enable greater attendance.
Member sounding board for communication and engagement met in the summer. The next meeting is in February 2018.
Regular bulletin and Whos Who produced for Councillors.
Regular Strategic Issues Meeting with Group Leaders.
Work programme meetings held quarterly.
|
Risk Management
|
Director of Finance and Business Improvement |
March 2018 New template introduced with guidance and report writing workshops held.
Report on risk appetite statement approved by Policy and Resources Committee.
Risk register has been refreshed.
Monitoring and reporting arrangements have been strengthened. |
Decision Making
|
Head of Policy, Communications and Governance |
Improving report writing training delivered to report writers on new template.
Democratic Services Officers trained to deliver accurate procedural advice in meetings.
Governance and code of conduct training delivered.
Pre-meeting briefings on topics held for Members.
Chairman and Procedural Training delivered.
Planning Committee training sessions delivered.
|
Information Management - Ensure the council is compliant with the new General Data Protection Regulations (GDPR)
|
Head of Policy, Communications and Governance |
Scheduled for March 2018.
Action plan in place (audit to be considered in November).
A range of guidance (Need to Knows - NTK) has been completed, uploaded on to an Intranet site and advertised for staff to look at. Covers a range of things including: Dealing with subject access requests Data Breaches Requesting consent GDPR Privacy Notices.
Lifecycle Information audits in the following areas: Community Protection Team scoping Health and Housing completed and now Action Planning (one outstanding area so we are going to do a Data Protection Impact Assessment as well) Housing and Inclusion scoping Homechoice completed and action planning Planning support completed follow ups required Policy and Information - completed and action planning Parking completed and action planning Tourism completed and action planning Museum scoping.
Data Protection training completed for the Data Protection Officer and Policy and Information Team Manager and Officer.
Staff have completed online data protection training still some teams to complete this.
Briefings held with Staff and managers.
Councillor Briefings on GDPR in January:
9 January, 5:30 pm, Town Hall 16 January, 5:30pm, Town Hall 24 January, 5:30pm, Town Hall 30 January, 5:30pm, Town Hall |
Contract Management - Improving consistency and effectiveness of contract management across the council |
Director of Finance and Business Improvement |
Contracts and Compliance Officer appointed September 2017. Review of contract management processes in progress. Management actions being undertaken to address recommendations identified in recent Internal Audit review of Procurement. |
Audit Reviews with weak assurance
Hazlitt Theatre
Health & Safety
Performance Management |
Director of Regeneration & Place Mid Kent Services Director Director of Regeneration & Place Director of Finance & Business Improvement |
Action has been taken for all four areas.
The Hazlitt and Health and Safety audits have been reassessed as Sound following the action taken. Park and Ride remains at weak with one action outstanding in relation to contract monitoring and Performance Management is awaiting a reassessment following completion of the recommended actions.
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