2019/20 Stage 1 Complaint Volume Summary:
The number of complaints received can be broken down across the services as follows:
Service Area |
Stage 1 |
% of overall stage 1 received |
No. Responded Late |
% Late |
Benefits |
26 |
3.6% |
2 |
7.7% |
Building Control |
6 |
0.8% |
1 |
16.7% |
Cobtree Estates |
2 |
0.3% |
0 |
- |
Communications |
0 |
- |
- |
- |
Community Protection |
10 |
1.4% |
1 |
10% |
Council Tax |
43 |
6% |
2 |
4.7% |
Crematorium & Cemetery |
0 |
- |
- |
- |
Customer Services |
23 |
3.2% |
0 |
- |
Democratic Services |
3 |
0.4% |
0 |
- |
Development Management (Planning) |
70 |
9.7% |
5 |
7.1% |
Digital Services |
8 |
1.1% |
0 |
- |
Economic Development |
0 |
- |
- |
- |
Environmental Health |
1 |
0.1% |
- |
- |
Environmental Services (Depot) |
29 |
4% |
1 |
3.4% |
Facilities Management |
0 |
- |
- |
- |
Finance |
2 |
0.3% |
0 |
- |
Heritage Landscape & Design |
1 |
0.1% |
0 |
- |
Housing & Health |
1 |
0.1% |
0 |
- |
Housing Homelessness |
20 |
2.8% |
6 |
30% |
Housing Register |
22 |
3.1% |
0 |
- |
ICT |
1 |
0.1% |
0 |
- |
Legal |
0 |
- |
- |
- |
Licensing |
1 |
0.1% |
0 |
- |
Market |
0 |
- |
- |
- |
Maidstone Culture and Leisure (Events, Leisure Centre, Hazlitt) |
35 |
4.9% |
1 |
2.9% |
Mid Kent Enforcement |
10 |
1.4% |
1 |
10% |
Museums |
2 |
0.3% |
0 |
- |
NNDR |
2 |
0.3% |
0 |
- |
Parking |
64 |
8.9% |
1 |
1.6% |
Parks & Open Spaces |
9 |
1.3% |
0 |
- |
Planning Enforcement |
13 |
1.8% |
5 |
38.5% |
Planning Policy |
7 |
1% |
0 |
- |
Planning Support |
4 |
0.6% |
0 |
- |
Policy and Information |
3 |
0.4% |
0 |
- |
Property and Procurement |
1 |
0.1% |
0 |
- |
Registration Services |
6 |
0.8% |
1 |
16.7% |
Waste |
295 |
41% |
0 |
- |
Total |
720 |
|
|
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