2019/20 LGCSO Complaint Volume Summary:
The number of complaints received can be broken down across the services as follows:
LGCSO Complaint Description |
Service Areas |
No. of stage 1 complaints |
No. of Stage 2 Complaints |
No. received by the LGCSO |
Number Upheld |
Adult Care Services |
N/A |
- |
- |
- |
- |
Benefits and Tax |
Benefits Council Tax NNDR |
71 |
15 |
12 |
0 |
Corporate and Other Services |
Communications Customer Services Democratic Services Digital Services Economic Development Facilities Management Finance ICT Legal Licensing Market MCL MidKent Enforcement Museums Policy and Information Property and Procurement Registration Services |
95 |
11 |
2 |
0 |
Education and Children’s Services |
N/A |
- |
- |
- |
- |
Environment Services |
Cobtree Estates Community Protection Crematorium & Cemetery Environmental Health Environmental Services (depot) Parks and Open Spaces Waste |
346 |
51 |
5 |
1 |
Highways and Transport |
Parking |
64 |
10 |
4 |
1 |
Housing |
Housing & Health Housing Homelessness Housing Register |
43 |
7 |
4 |
2 |
Planning and Development |
Building Control Development Management HLD Planning Enforcement Planning Policy Planning Support |
101 |
16
|
18 |
3 |
Other |
|
|
|
4 |
|
(Please note that 43 of 49 complaints were investigated by the LGSCO as detailed at paragraph 6.3 of the report)