Policy & Performance

 

Licensing

Service Plan

2016/17

 

 


Contents

 

 

 

 

 

 

Section

Page Number

1

Who we are

2

2

What we do

4

3

2016/17 Service Objectives

5 - 11

4

Performance indicators and targets

12 - 13

 

 

 

 

 

 

 

 

 

 

 

 

1.  Who we are

 

Team

Licensing Partnership comprising Maidstone Borough Council, Sevenoaks District Council and Tunbridge Wells Borough Council  

Service Manager

Claire Perry

Chief Officer / Head of Service

Gary Stevenson, John Littlemore and Richard Wilson

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our Structure Chart  

 

 

 

Rounded Rectangle: Licensing Partnership Manager
Band H – 1 FTE
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



2.  What we do

 

Key Tasks

*     Manage and oversee the Licensing Partnership.

*     Seek to promote the licensing objectives of the relevant legislation.

*     Our aim is to protect the public but also allow legitimate businesses within the area to prosper.

*     To ensure that the legitimate taxis and private hire trade are able to provide a safe mode of transport to the residents and users within the Partnership’s area.

*     Compliance – ensure compliance of licensed premises, activities and events following grant of respective licences, permits and / or notices.

*     To ensure that unlicensed premises, taxis/private hire and activities are investigated and appropriate action is taken.

*     To enhance customer service while ensuring compliance with legislation.

*     Fulfilling statutory duty whilst optimising cost savings and maintaining individual client’s Council sovereignty.

 


3.  2016/17 Service Objectives

 

Objective 1

To manage the Licensing Partnership to deliver efficiency savings and achieve performance targets

Responsible Officer

Claire Perry

 

Performance Measure

Description

2016/17  Target or Outcome

Performance Indicator

·         Percentage of all applications outstanding for more than one month

·         The percentage of valid personal licences processed within 2 weeks

·         The percentage of valid temporary event notices processed within 72 hours

·         Percentage of applications for new and variation of premises licences processed within 2 calendar months (from date of validation to issue date)

·         Length of time from validation to issue of HC vehicle licence (MPI) - target 5 working days

·         Length of time from validation to issue of PH vehicle licence (MPI) - target 5 working days

·         Length of time from validation to issue of HC/Dual driver licence (MPI) - target 10 working days

·         Length of time from validation to issue of PH driver licence (MPI) - target 10 working days

·         Length of time from validation to issue of PHO driver licence (MPI) - target 10 working days

<10%

95%

95%

95%

 

 

90%

90%

 

90%

90%

 

90%

To be achieved by 31/03/2017

 

Link to Sevenoaks Corporate Plan

Providing value for money

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about providing value

 

Objective 2

Investigate further undertaking of licensing functions for other local authorities.

Responsible Officer

Licensing Partnership Board

 

Performance Measure

Description

2016/17  Target or Outcome

Action

Make enquiries with potential partners to undertake licensing functions for a 4th and 5th partner.

Further functions carried out for other partners.

To be achieved by 31/03/2017

Action

Implement the required processes/changes to ensure an additional partner is integrated within the Licensing Partnership

A smooth integration of any additional partners

 

Link to Sevenoaks Corporate Plan

Providing value for money

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about providing value

 

 

 

 

Objective 3

Seek further efficiency savings in processes and use of online facilities

Responsible Officer

Claire Perry

 

Performance Measure

Description

2016/17  Target or Outcome

Action

Increase the feedback received from customers regarding the service they receive and improvements that can be achieved

An increase in responses to our customer survey received and improvements made to the service.

To be achieved by 31/03/2017

Action

Implement an improved renewal/reminder notification system utilising email and text for taxi licensees

Reduce the cost of providing reminders to licensees.

Seek further time saving measures to reduce officer time and resources.

To be achieved by 31/03/2017

Action

Reduce the face to face interaction for Licensing Partnership staff by implementing scripts to enable customer service staff to assist licensees in their requirement

Reduction in time spent for Licensing Partnership staff in reception, Town Hall & Gateway.

Implement an appointment only system within the Gateway at Maidstone Borough Council.

To be achieved by 30/09/2017

 

Link to Sevenoaks Corporate Plan

Supporting and developing the local economy

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about our customers

 

 


 

Objective 4

Ensure all online forms are implemented and in use by customers

Responsible Officer

Claire Perry

 

Performance Measure

Description

2016/17  Target or Outcome

Action

The library of on line forms are implemented across the three partners.

Complete the introduction of all online forms.

To be achieved by 31/03/2017

 

Link to Sevenoaks Corporate Plan

Supporting and developing the local economy

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about providing value

 


 

 

Objective 5

Undertake a programme of training for Members and officers. Ensure all new Members on each Licensing Committee receive appropriate training.

Responsible Officer

Claire Perry

 

Performance Measure

Description

2016/17  Target or Outcome

Action

Deliver a programme of training to the Members and officers.

Programme delivered

To be achieved by 31/03/2017

Action

Hold morning/afternoon sessions where new Members can visit the Licensing Partnership’s Administration Team.

To be achieved by 30/09/2017

 

Link to Sevenoaks Corporate Plan

Keeping the district safe

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

For Maidstone to be a decent place to work

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about our people

 


 

 

 

 

Objective 6

Officers and Licensing Committees to consider opportunities for greater harmonisation of policies

Responsible Officer

Claire Perry/Lorraine Neale/Sharon Degiorgio

 

Performance Measure

Description

2016/17  Target or Outcome

Action

Explore greater harmonisation of licensing policies across the partnership

When the policies are reviewed greater harmonisation is achieved.

To be achieved by 31/03/2017

 

Link to Sevenoaks Corporate Plan

Keeping the district safe

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about providing value

 

Objective 7

Health, Safety and Well Being of Staff

Responsible Officer

Claire Perry

 

Performance Measure

Description

2016/17  Target or Outcome

Action

Ensure risk assessments are carried out and reviewed as appropriate and at least once a year.

Risk assessments are in place and are reviewed.

To be achieved by 31/03/2017

Action

Ensure 1:1 meetings are carried out on a monthly basis.

All Senior Licensing Officers and Licensing Partnership Manager to ensure meetings take place and are documented.

 

Link to Sevenoaks Corporate Plan

Supporting and developing the local economy

Link to Sevenoaks Community Plan

Safe Communities

Link to Maidstone Corporate Priorities

Corporate & Customer Excellence

Link to Tunbridge Wells Key Objectives in the Vision

A Prosperous Borough

Link to Strategic Compass

Passionate about providing value


 

 

4. Measuring our Performance

 

Performance Indicators and Target Setting

 

 

Code

Description

Collection period

2015 - 16 Target

2016 -17 Target

LPI LIC 001

Percentage of all applications outstanding for more than one month

Monthly

<10%

<10%

LPI LIC 002

The percentage of valid personal licences processed within 2 weeks

Monthly

95%

95%

LPI LIC 003

Percentage of applications for new and variation of premises licences processed within 2 calendar months (from date of validation to issue date)

Monthly

95%

95%

LPI LIC 004

The percentage of valid temporary event notices processed within 72 hours

Monthly

95%

95%

LPI LIC 005

The percentage of driver and operator licenses issued within 10 days of validation

Monthly

90%

90%

MPI LIC 05a

Percentage of Hackney Carriage driver licenses issued within 10 days of validation

Monthly

90%

90%

MPI LIC 05b

Percentage of Private Hire driver licenses issued within 10 days of validations

Monthly

90%

90%

MPI LIC 05c

Percentage of Private Hire Operator licenses issued within 10 days of validations

Monthly

90%

90%

MPI LIC 012

Length of time from validation to issue of HC vehicle licence (MPI) - target 5 working days

Monthly

90%

90%

MPI LIC 013

Length of time from validation to issue of PH vehicle licence (MPI) - target 5 working days

Monthly

90%

90%

MPI LIC 017

The number of taxi enforcement checks completed (one per taxi vehicle)

Monthly

Maidstone 180

Sevenoaks 120

Tunbridge Wells 120

Maidstone 180

Sevenoaks 120

Tunbridge Wells 120

Data LIC 001

Total number of Hackney Carriage vehicle licences issued

Monthly

 

 

Data LIC 002

Total number of Private Hire vehicle licences issued

Monthly

 

 

Data LIC 003

Number of monthly premises licensing enforcement visits due that were undertaken

Monthly

Maidstone 180

Sevenoaks  230

Tunbridge Wells 180

Maidstone 180

Sevenoaks  230

Tunbridge Wells 180