Appendix 1
Key Performance Indicators 2020-2021
Status |
Head of Service |
Performance Measures |
Frequency |
Good Performance |
2019/20 Target |
2019/20 Outturn |
2020/21 Target |
Embracing Growth and Enabling Infrastructure |
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Existing |
Rob Jarman |
Percentage of priority 1 enforcement cases dealt with in time |
Quarterly |
Aim to Maximise |
N/A |
100% |
95% |
Existing |
Rob Jarman |
Percentage of Priority 2 enforcement cases dealt with in time |
Quarterly |
Aim to Maximise |
N/A |
95% |
90% |
Existing |
Rob Jarman |
Number of enforcement complaints received |
Quarterly |
Aim to Maximise |
Information Only |
566 |
Information Only |
Existing |
Rob Jarman |
Number of affordable homes delivered (Gross) |
Quarterly |
Aim to Maximise |
180 |
325 |
TBC |
Existing |
Rob Jarman |
Affordable homes as a percentage of all new homes |
Annual |
Aim to Maximise |
N/A |
TBC |
TBC |
Existing |
Rob Jarman |
Net additional homes provided (NI 154) |
Annual |
Aim to Maximise |
N/A |
TBC |
TBC |
Existing |
Rob Jarman |
Processing of planning applications: Major applications (NI 157a) |
Quarterly |
Aim to Maximise |
88.0% |
91.3% |
92.0% |
Existing |
Rob Jarman |
Processing of planning applications: Minor applications (NI 157b) |
Quarterly |
Aim to Maximise |
85.0% |
98.6% |
99.0% |
Existing |
Rob Jarman |
Processing of planning applications: Other applications (NI 157c) |
Quarterly |
Aim to Maximise |
92.0% |
99.2% |
99.0% |
Homes and Communities |
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Existing |
John Littlemore |
Number of houses of multiple occupation brought to compliance by private rented sector licensing |
Quarterly |
Aim to Maximise |
N/A |
31 |
30 |
New |
John Littlemore |
Percentage of gas safety certificates in place on all residential properties |
Quarterly |
Aim to Maximise |
N/A |
N/A |
100% |
New |
John Littlemore |
Percentage of all electrical safety certificates on all residential properties |
Quarterly |
Aim to Maximise |
N/A |
N/A |
100% |
New |
John Littlemore |
No of high priority fire safety certificates on all residential properties |
Quarterly |
Aim to Maximise |
N/A |
N/A |
100% |
Existing |
John Littlemore |
Number of completed housing assistances |
Quarterly |
Aim to Maximise |
Information Only |
471 |
Information Only |
Existing |
John Littlemore |
Percentage of approved spend for disabled facilities grant |
Quarterly |
Aim to Maximise |
100% |
130.4% |
75% |
Existing |
John Littlemore |
Number of households prevented or relieved from becoming homeless |
Quarterly |
Aim to Maximise |
300 |
571 |
450 |
Existing |
John Littlemore |
Percentage of successful housing prevention and relief cases |
Quarterly |
Aim to Maximise |
60.0% |
56.6% |
60% |
Existing |
John Littlemore |
Percentage of successful Prevention Duty outcomes |
Quarterly |
Aim to Maximise |
62.4% |
60% |
60% |
Existing |
John Littlemore |
Number of households housed through the housing register |
Quarterly |
Aim to Maximise |
600 |
576 |
450 |
Existing |
John Littlemore |
Number of households living in nightly paid temporary accommodation last night of the month |
Quarterly |
Aim to Minimise |
Information Only |
36 |
Information Only |
Existing |
John Littlemore |
Number of households in temporary accommodation |
Quarterly |
Aim to Minimise |
Information Only |
36 |
Information Only |
Safe, Clean and Green |
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Existing |
John Littlemore |
Percentage of unauthorised encampments removed within 5 working days |
Quarterly |
Aim to Maximise |
90.0% |
100% |
100% |
Existing |
Jen Shepherd |
The percentage of relevant land and highways that is assessed as having acceptable levels of litter |
4-monthly |
Aim to Maximise |
98.0% |
98.18% |
98% |
Existing |
Jen Shepherd |
The percentage of relevant land and highways that is assessed as having acceptable levels of detritus |
4-monthly |
Aim to Maximise |
95.0% |
94.9% |
95% |
Existing |
Jen Shepherd |
The average weight of fly tipped material collected |
Quarterly |
Aim to Maximise |
Information Only |
92.8kg |
Information Only |
Existing |
Jen Shepherd |
Percentage of fly tips assessed within 2 working days |
Quarterly |
Aim to Maximise |
94.0% |
96.4% |
94.0% |
Existing |
Jen Shepherd |
Percentage of fly tips with evidential value resulting in enforcement action |
Quarterly |
Aim to Maximise |
80.0% |
87.0% |
87.0% |
Existing |
Jen Shepherd |
Percentage of household waste sent for reuse, recycling, composting |
Quarterly |
Aim to Maximise |
52.0% |
49.1% |
52.0% |
Existing |
Jen Shepherd |
Contamination: Tonnage per month rejected |
Quarterly |
Aim to Minimise |
N/A |
N/A |
25 |
Existing |
Jen Shepherd |
Actual Spend of Section 106 money |
Quarterly |
Aim to Maximise |
Information Only |
£6,016 |
Information Only |
Existing |
Jen Shepherd |
Maintenance per Hectare Spent on Parks and open Spaces |
Annual |
Aim to Maximise |
Information Only |
£4,953,335.00 |
Information Only |
Existing |
Jen Shepherd |
Percentage of People using Parks and Open spaces |
Annual |
Aim to Maximise |
Information Only |
No Data Available |
50.0% |
Existing |
Jen Shepherd |
Number of Green Flag Parks |
Annual |
Aim to Maintain |
5 |
3 |
3 |
Thriving Place |
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Existing |
John Foster |
Number of students benefitting from the museums educational service |
Quarterly |
Aim to Maximise |
8,378 |
8,884 |
TBC |
Existing |
John Foster |
Footfall at the Museum and Visitor Information Centre |
Quarterly |
Aim to Maximise |
65,000 |
98,314 |
TBC |
Existing |
John Foster |
Number of users at the Leisure Centre |
Quarterly |
Aim to Maximise |
805,257 |
758,290 |
TBC |
New |
John Foster |
User Satisfaction with Hazlitt |
Quarterly |
Aim to Maximise |
N/A |
N/A |
75% |
Existing |
John Foster |
Percentage of Vacant Retail units in the town centre |
Annual |
Aim to Minimise |
11% |
N/A |
TBC |
Existing |
John Foster |
Footfall in the town centre |
Quarterly |
Aim to Maximise |
11,836,415 |
10,994,050 |
TBC |
Existing |
Sheila Coburn |
Business Rates income from the town centre |
Annual |
Aim to Maximise |
Information Only |
£21,720,949 |
Information Only |
Existing |
Mark Green |
Total value of business ratable properties |
Annual |
Aim to Maximise |
Information Only |
£147,123,115.00 |
Information Only |
Existing |
John Foster |
Number of visits per month to visit Maidstone.com |
Quarterly |
Aim to Maximise |
367,535 |
334,556 |
TBC |