Your Councillors


2019/20 Stage 1 Complaint Volume Summary:

The number of complaints received can be broken down across the services as follows:

 

Service Area

Stage 1

% of overall stage 1 received

No. Responded  Late

% Late

Benefits

26

3.6%

2

7.7%

Building Control

6

0.8%

1

16.7%

Cobtree Estates

2

0.3%

0

-

Communications

0

-

-

-

Community Protection

10

1.4%

1

10%

Council Tax

43

6%

2

4.7%

Crematorium & Cemetery

0

-

-

-

Customer Services

23

3.2%

0

-

Democratic Services

3

0.4%

0

-

Development Management (Planning)

70

9.7%

5

7.1%

Digital Services

8

1.1%

0

-

Economic Development

0

-

-

-

Environmental Health

1

0.1%

-

-

Environmental Services (Depot)

29

4%

1

3.4%

Facilities Management

0

-

-

-

Finance

2

0.3%

0

-

Heritage Landscape & Design

1

0.1%

0

-

Housing & Health

1

0.1%

0

-

Housing Homelessness

20

2.8%

6

30%

Housing Register

22

3.1%

0

-

ICT

1

0.1%

0

-

Legal

0

-

-

-

Licensing

1

0.1%

0

-

Market

0

-

-

-

Maidstone Culture and Leisure (Events, Leisure Centre, Hazlitt)

35

4.9%

1

2.9%

Mid Kent Enforcement

10

1.4%

1

10%

Museums

2

0.3%

0

-

NNDR

2

0.3%

0

-

Parking

64

8.9%

1

1.6%

Parks & Open Spaces

9

1.3%

0

-

Planning Enforcement

13

1.8%

5

38.5%

Planning Policy

7

1%

0

-

Planning Support

4

0.6%

0

-

Policy and Information

3

0.4%

0

-

Property and Procurement

1

0.1%

0

-

Registration Services

6

0.8%

1

16.7%

Waste

295

41%

0

-

Total

720