Your Councillors


2019/20 Stage 2 Complaint Volume Summary:

The number of complaints received can be broken down across the services as follows:

 

By service:

Service Area

Stage 2

% of overall stage 2 received

Benefits

7

6.4%

Building Control

3

2.7%

Cobtree Estates

1

0.9%

Communications

0

-

Community Protection

1

0.9%

Council Tax

8

7.3%

Crematorium & Cemetery

0

-

Customer Services

0

-

Democratic Services

1

0.9%

Development Management (Planning)

5

4.5%

Digital Services

1

0.9%

Economic Development

0

-

Environmental Health

0

-

Environmental Services (Depot)

1

0.9%

Facilities Management

0

-

Finance

0

-

HLD

0

-

Housing & Health

0

-

Housing Homelessness

2

1.8%

Housing Register

5

4.5%

ICT

1

0.9%

Legal

1

0.9%

Licensing

0

-

Market

0

-

MCL (Events, Leisure Centre, Hazlitt)

3

2.7%

Mid Kent Enforcement

3

2.7%

Museums

0

-

NNDR

0

-

Parking

10

9%

Parks & Open Spaces

0

-

Planning Enforcement

5

4.5%

Planning Policy

1

0.9%

Planning Support

2

1.8%

Policy and Information

1

0.9%

Property and Procurement

0

-

Registration Services

0

-

Waste

48

43.6%

Total

110