Your Councillors


2019/20 LGCSO Complaint Volume Summary:

The number of complaints received can be broken down across the services as follows:

LGCSO Complaint Description

Service Areas

No. of stage 1 complaints

No. of Stage 2 Complaints

No. received by the LGCSO

Number Upheld

Adult Care Services

N/A

-

-

-

-

Benefits and Tax

Benefits

Council Tax

NNDR

71

15

12

0

Corporate and Other Services

Communications

Customer Services

Democratic Services

Digital Services

Economic Development

Facilities Management

Finance

ICT

Legal

Licensing

Market

MCL

MidKent Enforcement

Museums

Policy and Information

Property and Procurement

Registration Services

95

11

2

0

Education and Children’s Services

N/A

-

-

-

-

 

Environment Services

Cobtree Estates

Community Protection

Crematorium & Cemetery

Environmental Health

Environmental Services (depot)

Parks and Open Spaces

Waste

346

51

5

1

Highways and Transport

Parking

64

10

4

1

Housing

Housing & Health

Housing Homelessness

Housing Register

43

7

4

2

Planning and Development

Building Control

Development Management

HLD

Planning Enforcement

Planning Policy

Planning Support

101

 

16

 

18

3

Other

 

 

 

4

 

 

(Please note that 43 of 49 complaints were investigated by the LGSCO as detailed at paragraph 6.3 of the report)