Description and Reason for Review
Review into the service to inform the new Waste Strategy priorities and areas of action.
Reason for Review
The scope focused on the Waste Strategy (2018-2023) identifying that whilst the Council is exceeding its recycling target and is currently the second highest performer in Kent, similar services provided elsewhere have delivered higher performance.
As the strategy will need refreshing in the near future, any resulting actions from a review would have the potential to be implemented within the new strategy
At the previous Committee Meeting, the Leader of the Council answered questions on the related Waste Services contract procurement, tender process and timeline for decision. It was felt beneficial to conduct a review into the topic due to the importance of the service to local residents.
Link to Priorities
Strategic Plan Priority:
Safe, Clean and Green.
Other: To support the Council in its partnership with Ashford and Swale Borough Councils, and with Kent County Council as the Waste Authority.
Executive Priorities: The Commitment to tackling climate change in everything the Council does
Other: Support from the relevant Lead Member on the Executive for Environmental Services.†††
Spotlight Review (in-depth day/two-day review)
1. †lines of enquiry:
∑ Explore options for increasing recycling rates through assessing the best practice of other Local Authorities with similar waste collection services
∑ Assess customer satisfaction with the service, including interaction with customer services, to identify improvements.
∑ To review the impact of shared waste collection facilities within/from new Housing Developments on the achievement of Waste Strategy targets.
∑ To identify which actions within the Waste Strategy correspond with actions within the Biodiversity and Climate Change Strategy, and make recommendations to improve their shared achievement.
2. Agree stakeholders to be consulted/interviewed
Director of Regeneration and Place
Head of Environment & Public Realm
Customer Services Manager
Information Governance Manager
Planning Dept. Major Projects Team Leader
Leader of the Council
Lead Members for Communication and Engagement and Environmental Services.
KCC/Kent Resource Partnership
KP Waste Crime Unit
3. Possible timescales
Spotlight review to be completed in 2 days in November, report to Committee and recommendation in December
4. Produce Evidence Pack to support review
(Put together ahead of Spotlight Review)
Could include: †
Waste and Recycling Strategy 2018-2023
Information from APSE and the LGA
Data from other authorities; Kent, CIPFA nearest neighbours
Data on Stage 1 and 2 complaints relating to the service
Data from Biffa, e.g. route failures
Previous consultation data from residentsí surveys
5. Produce questions to be put to consultees
Formulated via informal consultation with the Committee, based on lines of enquiry and the evidence pack.