Issue - meetings
2018/19 Key Performance Indicators Update Quarter 3
- Enc. 1 for 2018/19 Key Performance Indicators Update Quarter 3, item 128 PDF 198 KB View as HTML (128/2) 47 KB
The Committee considered the report of Ms Anna Collier, Policy and Information Manager, which detailed the progress of Key Performance Indicators (KPIs) for the Heritage, Culture and Leisure Committee that related to the delivery of the Strategic Plan 2015-2020.
It was noted that:-
1 out of the 5 targeted KPIs achieved their target,
compared to 4 in quarter 2.
The Hazlitt Theatre achieved its target and
increased its performance by 10% compared to 2017/18.
The target for the number of students benefitting
from the Museum’s educational service was not achieved in
quarter 3 although there were 762 more visits compared to the same
period in 2017/18.
Footfall at the Museum and Visitor Information
Centre was down to 11,586 against a target of 16,250.
The number of approaches to the Visitor Information
Centre was 455 against a target of 782.
184,401 people, against a target of 186,079, used
the facilities at the Leisure Centre during the period.
In response to questions from Members, Officers advised that:-
There was a Member Workshop scheduled for the first
week in March to discuss KPIs for 2019/20 and any suggestions from
Members for new KPIs should be forwarded to the Officer in advance
of the Workshop.
The KPIs for the Museum needed to be re-profiled as
there were seasonal trends/fluctuations and the equipment used to
measure footfall was not accurate.
Committee KPIs for Parks and Events should be included for
2019/20’s suite of KPIs.
The summary of performance for Quarter 3 of 2018/19
for Key Performance Indicators (KPIs) be
2. KPIs for 2019/20 be profiled to give more context in order for the Committee to make an informed decision on what KPIs to take forward.