The Committee reviewed the progress of key
strategies, plans and performance indicators that support the
delivery of the Council’s Strategic Plan 2015-20.
The Committee were informed that the up to
date current performance for the income generated from commercial
leisure and culture activities was £210,000.
The Committee heard that there was no
obligation in the contract for the management of the Hazlitt
Theatre to complete a certain number of customer
surveys. Currently customers were left
to choose if they completed it.
However, work was currently underway to be more proactive in
gathering customer feedback through emails and encouraging
customers to complete the survey before they leave the theatre.
That the position of the quarterly key
performance indicators (KPIs), the actions to improve performance
where appropriate and updates on key strategies that support the
Strategic Plan 2015-20 be noted.