Change of address
If you have changed address or have bought or a sold a property in the Maidstone area, you need to tell us.
- moving within the area
- moving into the area from out of the area
- leaving a property in our area
We will need to know:
- the date you are moving or have moved
- your new address
- your old address
Landlords and tenants
When a tenant moves out of a property you need to let us know. This means we can bill the correct person. If you have a new tenant moving in straightaway we will send the new bill to them. If there is a gap in a tenancy then you will be liable for the period in between.
We will need to know the:
- tenancy end date
- date they moved out (if known)
- full name of your tenants
- where they have moved to (if known)
What happens next
Once we’ve been notified of a move we aim to process your request within 20 working days. Your account will be adjusted and you will be issued with a amended bill, which will show your new or closing balance.
Any payments you make by Direct Debit will be either refunded or transfer to your new bill.