Revenues and benefits


Your privacy and the protection of your personal information is very important to us and we are committed to robust compliance with the General Data Protection Regulation and the Data Protection Act 2018.

These privacy notices explain what we do with your personal information, your rights and how we protect it.

These notices are for all our service users and clients. This version of the notice was adopted in November 2020 and will be kept under review.

Who we are?

Maidstone Borough Council
Maidstone
Kent
ME15 6JQ

Phone: 01622 602000
Email: Data Protection Officer

You can find us in the Information Commissioner’s register of organisations.

Collection and recovery of Business Rates

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number
  • Email address
  • Financial
  • Court Proceedings
  • Employment.

Keeping your personal information

In line with our record retention schedule, records relating to the collection and recovery of business rates will be kept for 6 years plus 1 year from the end of service.

Our legal basis for using your information is:

Compliance with a legal obligation

Sharing personal information

Where necessary we will also share information where required to by law or in the public interest, including:

  • Valuation Office Agency

Collection and recovery of Council Tax

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address
  • Health/Disability
  • Financial information
  • Employment
  • Landlord and agent details
  • Criminal background
  • Court proceedings.

Keeping your personal information

In line with our record retention schedule, records will be kept for 6 years plus 1 year from the end of service.

Our legal basis for using your information is:

Compliance with a legal obligation.

Sharing personal information

This authority is under a duty to protect the public funds it administers and we may share information provided to us with other services within the Council, or other bodies responsible for auditing and administering public funds that have a legitimate reason to request the disclosure e.g. the prevention/detection of fraud.

Council Tax investigationsĀ 

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number
  • Email address
  • Health/Disability
  • Financial Information
  • Employment
  • Landlord and Agent details.

Keeping your personal information

In line with our record retention schedule, records will be kept for 6 years plus 1 year from the end of service.

Our legal basis for using your information is:

Compliance with a legal obligation.

Sharing personal information

Where necessary we will share information where required to by law or in the public interest, including:

  • Kent Intelligence Network
  • Local Authorities
  • Central Government

Discretionary Housing Payments

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number,
  • Email address
  • Health/Disability
  • Financial Information
  • Employment

Keeping your personal information

In line with our record retention schedule, records relating to Discretionary Housing Payments will be kept for 6 years plus 1 year. from the end of service.

Our legal basis for using your information is:

Official authority/public task.

Sharing personal information

Where necessary we will share information where required to by law or in the public interest, including:

  • Housing Associations

Exceptional Hardship Payments

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number
  • Email address
  • Health/Disability
  • Financial Information
  • Employment

Keeping your personal information

In line with our record retention schedule, records relating to Exceptional Hardship payments will be kept for 6 years plus 1 year from the end of service.

Our legal basis for using your information is:

Compliance with a legal obligation.

Sharing personal information

We do not share this information.

Council Tax SupportĀ 

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone Number
  • Email address
  • Health/Disability
  • Financial Information
  • Employment
  • National Insurance
  • Identification
  • Visas

Keeping your personal information

In line with our record retention schedule, records relating to Housing Benefit and Council Tax Benefit claims will be kept for 6 years plus 1 year from the end of service.

Our legal basis for using your information is:

Compliance with a legal obligation.

Sharing personal information

Where necessary we will also share information where required to by law or in the public interest, including:

  • Central Government
  • South East Water
  • Policy in Practice
  • Citizens Advice Bureau

Housing Benefit investigation

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address
  • Health/Disability
  • Criminal background
  • Vehicle registration
  • Financial information
  • Court proceedings
  • Employment
  • Date of birth
  • National insurance

Keeping your personal information

In line with our record retention schedule, records relating to housing benefits investigations will be kept for 6 years plus 1 year from the end of service.

Our legal basis for using your information is:

Compliance with a legal obligation.

Sharing personal information

Where necessary we will also share information where required to by law or in the public interest, including:

  • Central Government
  • Housing Associations
  • Credit Agencies
  • Police
  • Local Authorities

Reviews

Open

What types of information do we collect from you?

  • Name
  • Address
  • Phone number
  • Email address
  • Health/Disability
  • Financial information
  • Probate details

Keeping your personal information

In line with our record retention schedule, records relating to reviews will be kept for 6 years plus 1 year from the end of the review.

Our legal basis for using your information is:

Compliance with a legal obligation.

Sharing your personal information

Where necessary we will also share information where required to by law or in the public interest, including:

  • Central Government
  • Local Government
  • Police
  • Housing Associations

We will use your information to:

  • Provide you with services.
  • Retain a record to permit us to audit and quality assure those services.
  • Contact you for user satisfaction surveys.
  • Plan and manage our services and to meet the requirements of external regulators.
  • Give you a better experience on our website and to improve the relevance of online advertising you see. Please see our Privacy Statement.
  • Keep visitors and colleagues safe and secure, we also use CCTV at our premises which records images.

Automated decision making

There are no automated decisions in this process.

Your rights over your personal information

  • Access – you can request copies of your personal information that is held by the Council.
  • Rectification – you can ask us to correct any incorrect information.
  • Deletion – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
  • Portability – you can ask us to transfer your personal data to different services or to you.
  • Limit processing – how it is going to be used in the future.
  • Right to object - you have the right to object to how your data is being used

Find out more information on the ICO website.

Staying in touch

We want to keep in touch with clients and service users to tell you about our services, by post, email, text or social media.

We will not do this if you opt-out or object, and you can change your mind at any time. Just get in touch using the contact details at the top of this notice or unsubscribe within any of our awareness-raising communications.

We will not use your personal information to send you marketing communications by email or text without your consent.