Accessibility statement for Maidstone Borough council
- change colours, contrast levels and fonts
- navigate just a keyboard
- navigate using speech recognition software
- listen to most of the website using a screen reader
Testing the website
We were also audited by the Governments Digital Service (GDS) on 9 December 2020. On that date GDS found that maidstone.gov.uk was only partially compliant with WCAG 2.1 AA. This is a copy of the report they provided. The issues found during the audit have either been fixed or added to this accessibility statement as areas where we are not compliant.
Our website accessibility
- older PDF documents aren’t fully accessible to screen reader software
- live video streams don’t have captions
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
What to do if you cannot access parts of this website
Reporting accessibility problems with this website
Non accessible content
Non Compliance with Regulations
Missing form labels
Some of the form inputs (such as text entry fields or select boxes) in our online forms do not have the correct label or the label is visually hidden. This does not meet WCAG 2.1 success criterion 1.3.1 and 4.1.2. We are working through all 109 online forms to correct these issues, and plan for them to be fixed by August 2021. We will make sure we meet these criteria when we publish new form content.
Illogical heading structure
Some of the heading in our online forms do not follow a logical order. Each page will start with an <h1> but sometimes the following heading is not an <h2>. This does not meet WCAG 2.1 success criterion 1.3.1 and 2.4.6. We are working through all 109 online forms to correct these issues, and plan for them to be fixed by August 2021. We will make sure we meet these criteria when we publish new form content.
Zooming and Scaling
Although you can resize all pages on our site to at least 200%, our forms package has the viewport meta tag set as <user-scalable=no>, which indicates that users on mobile devices can not zoom. Although users can still zoom on these pages, this issue fails automated testing so has been reported to our forms provider who has scheduled this to be changed.
Content that’s not within the scope of the accessibility regulations
3rd party content
Our site includes 3rd party content and documents.
We cannot guarantee that all 3rd party content is accessible. We are not responsible for any 3rd party content.
Using 3rd party content or functionality
We often link to 3rd party websites or documents when there is useful information that relates to our services.
We often create content on 3rd party platforms. For example, we create video content on YouTube. We're responsible for making sure the content is accessible but we're not responsible for YouTube's platform.
PDFs and other documents
Preparation of this accessibility statement
The website is tested every 5 days using automated software. This automated testing tests every page.
The last manual check was carried out by a member of Maidstone Borough Council staff on 8th March 2021. Pages were tested using aXe v4.6.1. Any errors were checked and tested manually. A keyboard, tab through and zoom check was also completed.
On the last check the following pages were tested using a Google Chrome browser on Windows 2010 OS with a 17-inch screen :