If you don't agree with a decision, you can appeal it.
Appeal a decision
Choose topic
You need to tell us about any changes as it may affect your benefit payments. You still need to tell us even if you have already told another organisation such as the jobcentre.
You can find more information on our Change your benefits page
To get Council Tax Support, you must;
You will not normally qualify for benefit if you have savings or investments of more than £16,000. You may have more savings than this and still get Council Tax Support if you or your partner get the guaranteed part of Pension Credit.
You can find more information and how to apply on our Council Tax Support pages
You can find information about DHP and how to apply on our advice and information page.
If you've already made an application for DHP and need to contact us about it, you can use our contact us form.
Contact us about DHP
If you think someone is committing benefit fraud, then you can report them on the GOV.UK website.
Housing Benefit helps you pay your rent if you are on a low income. The amount of housing benefit you get is worked out by looking at:
You can find more information and how to apply on our Housing Benefit pages
You can use our online calculator to work out how much you might be able to claim
Use our online calculator
If you're a landlord and you need to contact us about a tenant, please use our contact us form.
Contact us about a tenant
If you've had an overpayment and need to contact us, you can use our contact us form
Contact us about an overpayment
If you're submitting a new claim, we'll need to see the original copy of your ID. This can be your driving licence, passport or birth certificate, which you’ll need to bring into the Maidstone Link.
For anything else, you can use our proof upload form
Send us some documents
Stop claiming benefits
You can find more information and how to tell us on our Change your benefits page
If your income has changed, you'll need to let us know. You can find information, and how to let us know on our change your benefits page.
You can find out about changes to benefits and Universal Credit on our Universal Credit pages
If you can't find what you're looking for, or you want to contact us about something else to do with Benefits, you can use our contact us form.
Contact Benefits
Alternatively, you can call us on 01622 602557
If you are elderly, disabled and live alone and need help putting your rubbish and recycling out you can apply for an assisted collection online or call 01622 602600.
You can find information on our bulky collections on our bulky collections page
You can find your bin day using our search.
Check your bin day
You can find information on our clinical collection service, and how to book a collection on our other collections page
You can find out about the collections we offer for businesses on our commercial waste solutions page.
You can report fly tipping in the borough online
Report fly tipping
You can find information about our garden collections, and how to subscribe, renew, amend or cancel your subscription on our garden bin collection page.
If your bin hasn't been collected, you need to report it to us within 48 hours.
Report a missed bin
You can find more information about new or replacement bins on our need a new bin page.
You can find information on our other collection services such as assisted, small electrical, textiles and battery collections on our other collections page.
If a litter bin needs emptying, or you notice one is damaged or missing, you can let us know using our online form.
Report a full or damaged litter bin
The recycling centre in Tovil is managed by Kent County Council. You can find more information about the tip on their website.
If you can't find what you're looking for, or you want to contact us about something else to do with bins or recycling, you can use our contact us form.
Contact Waste
Alternatively, you can call us on 01622 602600
You can find information about the different types of applications, and how to make one, on our applying for building regulations page.
When you request an inspection, we aim to complete this by the next working day, if appropriate. If you call us before 10am where possible we will aim to come out that same day. We are unable to give an exact time for the inspection, but if you request morning or afternoon, we will try to accommodate this. To book an inspection call 01622 602701.
For more information about inspections, have a look at our inspections page.
Some structures, likes walls and buildings, can become dangerous due to many reasons such as age, weather, vandalism, collision or fire. If a structure is reported to us, a surveyor will visit within 24 hours to inspect it. The owner of the structure is responsible for repairing it.
If a structure is so dangerous and is an immediate threat to public safety, we may carry out repairs under emergency powers and get the owner to pay the cost later.
You can report a dangerous structure by calling 01622 602701 or if out of hours calls 01622 602000
You can find information and guidance about extending your home in this guide.
Unauthorised work is building work that has started without submitting a Building Regulation application.
If you don’t know if an application has been submitted you can check using our application search. This will also show if the work has already been reported. If you cannot find an application and no one else has reported this you can do so online.
Report Unauthorised Building Work
We can take action against building work if it breaches building regulations. In the worst cases this could involve a notice requiring the work to be removed or even court action.
You can search for current and old application details using our application search. This will show you the progress of the application and any important dates. If you want to track your own application when you search and find this there is an option to track it. You will need to register for an account as any changes to statuses or dates will be emailed to you.
Search for an application
For some applications you can find and print copies of completion certificates by using our application search and clicking on the documents tab when you have found the application.
If you cannot find the completion certificate, or are unable to download or print this yourself you can request a copy using our online form. It will cost £15 if you have the reference number, or £40 if you don't.
You cannot use this form if:
Request a completion certificate
If you can't find what you're looking for, or you want to contact us about something else to do with building control, you can use our contact us form.
Contact Building Control
Alternatively, you can call us on 01622 602701
You can find information on where the cemetary is, and when it's open, on our Maidstone Cemetary page.
If you want to apply for a commemorative plaque to be put up to remember a person or an event, you can find information about the criteria and how to apply on our guidance page.
You can find information about the crematorium, including their opening times and the services available there, on our Vinters Park Crematorium page.
You can find information on any Council arranged funerals in the last six months on our Council arranged funerals page.
You can find information about the different types of memorials available, and how much they cost, on our memorials page.
Kent County Council needs to be told about a death within five days, unless a coroner is investigating.
To register a death visit Kent County Council's Website.
If you can't find what you're looking for, or you want to contact us about something else to do with burials or cremations, you can use our contact us form.
Contact Bereavement Services
Alternatively, you can call us on 01622 602656
You can find out about Business Rates, including how to register and pay along with information discounts and how to let us know about changes in circumstances such as moving properties on our Business Rates Pages.
You can find out about the different grants available for businesses on our Covid-19 pages.
You can find information about registering as food business, along with information on the food rating scheme, allergies and training on our food pages.
If you want to check the hygiene rating of a food business, you can use our online search.
Find a hygiene rating
You can find information about the various Licences and permits we offer on our Licences and Permits page.
You can find information about tender opportunities and our contracts register on our procurement pages.
You can find information about how to register to carry out tattoos or piercings on our tattoos and piercings page.
If you can't find what you're looking for, or you want to contact us about something else to do with businesses, you can use our contact us form.
Contact us
You can find out about the Business Improvement District, and how it applies to you, on our BID pages.
You can find out about how to calculate your Business Rates using our online calculator.
We need to know about any changes that may affect your Business Rates bill and the amount you pay.
Things that may affect your situation:
Tell us your business is moving
Tell us about another change
There are several ways to pay your business rates.
Paying by direct debit is the easiest way to pay your business rates. They are due on the first of the month.
Set up a direct debit
Pay online
You can find information on other ways to pay your business rates on our business rates pages.
If you're new to the area and have moved your business or started your business in Maidstone for the first time you need to register for Business Rates.
Register for business rates
If you're already registered for business rates, but you're moving within our out of Maidstone, you'll need to let us know.
Let us know your business is moving
Information about the different types of relief and reductions available can be found on our Business Rates pages.
Apply for relief or reduction
You can find information about Staircase Tax and how it affects you on our Staircase Tax page.
If you can't find what you're looking for, or you want to contact us about something else to do with business rates, you can use our contact us form.
Contact business rates
Alternatively, you can call us on 01622 602230
Information about how a property is banded, and how much the charge is can be found on our banding and what to pay page.
If something has changed that means you can apply for a discount, or that you should no longer be receiving a discount, you can find more information on our discounts and exemptions page.
If you are receiving Council Tax Support, you need to tell us about any changes as it may affect your benefit payments. You still need to tell us even if you have already told another organisation such as the jobcentre.
If you've been affected by coronavirus and need to contact us about something because of this, you can use our online form.
Contact Council Tax
If you’re having difficulty paying we may be able to come up with a payment plan you can afford. If you don't let us know that you are having problems making regular payments, you may incur further costs and charges which will have to be paid. For an alternative payment arrangement to be considered, you'll need to complete an income and expenditure form
You can find more information and advice on completing the Income and Expenditure form on our Council Tax pages.
If you are on a low income, you might be able to apply for Council Tax support.
We will try to accept an offer that is realistic based on your means. If you have received a summons you will need to complete and return an Income and Expenditure form, along with three months bank statements and an offer of payment.
If you've completed an Income and Expenditure form, you need to send it to us with 3 months bank statements
If our Recovery Team need to ask you for further evidence or information to support your offer of payment, they will contact you directly.
You can send us your completed form and bank statements online.
You need to let us know if you move house.
Tell us you're moving
If you want to do your bit for the environment, you can sign up to get your bills by email.
Sign up for paperless bills
The easiest way to pay your council tax, is by direct debit.
If you don't want to set up a direct debit, you can pay online
Pay your council tax online
Information on other ways to pay your council tax can be found on our how to pay page
If you're new to the borough, you can register for Council Tax online.
Register for Council Tax
If you need to send us some documents, you can use our form.
If you need to let us know that someone has passed away, you can use our online form
If you can't find what you're looking for, or you want to contact us about something else to do with council tax, you can use our contact us form.
Alternatively, you can call us on 01622 602003
You can find information about the Housing Register and how to apply to be on it on our housing register pages.
If you are homeless, or at risk of becoming homeless, you can find information on how we might be able to help you on our homeless or at risk section
If you have a housing advice officer, you should contact them for information about the Homefinder scheme
To be eligible for our homefinder bond you have to be at risk of becoming or already homeless. If this applies to you, have a look at our homeless or at risk pages for information on what to do.
If you need to contact us about your Housing Benefits, please select Benefits from the menu on the left.
We're committed to eliminating rough sleeping in the borough and have a range of services to assist individuals who are in the unfortunate situation of finding themselves rough sleeping.
If you're concerned about a person sleeping rough please visit Street Link.
If you're a rough sleeper in Maidstone you can get support from the Maidstone Day Centre
You can find information about Section 21 notices on our advice for private rented tenants page.
If you need to send us some documents to help with your homeless application or for the housing register, you can use our housing proof upload form
If your circumstances change you need to let us know. You can do this by logging into your Kent Homechoice account and filling in the Change of Circumstance form.
Log in to Kent Homechoice
If you can't find what you're looking for, or you want to contact us about something else to do with housing, you can use our contact us form.
To help us deal with your contact, please select the right link based on whether you know your Kent Homechoice number. This should start MAID/.
I know my reference
I don't know my reference
Alternatively, you can call us on 01622 602440
To request a contaminated land search, please email your name, address, contact number, the full site address and a map of the site to ehadmin@midkent.gov.uk.
The service costs £25 an hour. The first hour is payable in advance. After we've completed the search, we'll confirm if and how much extra you need to pay. Once you've paid any additional fees, we'll send you the search.
The easiest way to pay for a search, is using our online form.
Pay for a contaminated land search
You can report a dead animal to us by using our online form.
Report a dead animal
Information about health and safety, including event guidance, can be found on our health and safety pages.
You can report needles to us by using our online form.
Report needles
You can find information about the types of noise that we can deal with, and how to report a noise nuisance, on our noise page.
You can find contact details and prices for pest control on our pest control page.
You can find information about smoke and bonfires, including what can be burnt and how to report a smoke nuisance, on our bonfires page.
If you can't find what you're looking for, or you want to contact us about something else to do with environmental health, you can use our contact us form.
Contact Environmental Health and Enforcement
Alternatively, you can call us on 01622 602205
You can report an abandoned vehicle to us by using our report an abandoned vehicle form.
Report an abandoned vehicle
You can view your parking ticket information and photos online.
View your parking ticket
You have the right to appeal a parking ticket within 14 days.
We'll need the following information:
The case will be put on hold until a decision is made.
You can pay or appeal your parking ticket online.
Pay or appeal your parking ticket
You can find more information on our parking tickets page.
Information about the different types of parking permit we offer, and how to apply for them, can be found on our parking permits page.
You can find the location of our car parks, and the charges for parking in them, on our car parks page.
Information about on street disabled bays, and how to apply for one, can be found on our disabled bay page.
Information about where to find charging points and how to use them can be found on our electric vehicles page.
You can find out if a property is in a parking zone by using our online maps system.
You need to select parking from the list of options, enter the postcode of the property you want to look for and then select it from the list.
You can pay for a parking ticket online.
Pay a parking ticket
You’ll need your registration number and the PCN number.
If you can't find what you're looking for, or you want to contact us about something else to do with parking, you can use our contact us form.
Contact Parking
Alternatively, you can call us on 01622 602377
You can find information on conservation areas and which are covered by an Article 4 Direction on our conservation areas page.
You can find information about Land Charges, including how to request a search and how much they cost, on our Land Charges page.
You can find information about listed buildings and how to request more advice on our listed buildings page
You can find information about our local plan on the local plan website.
You can find information about planning applications, including advice on whether you need planning permission, on our Apply for planning permission pages
You can find information about what is classed as a planning breach, and how to report one to us, on our planning breach page.
You can find information about planning applications, including advice on whether you need planning permission, on our apply for planning permission pages
You can find information on pre application advice, and how to apply for it, on our pre application advice page.
You can find information about TPOs, including how to apply to do work to a protected tree, on our trees page.
You can check whether a tree has a TPO on it by using our online map
If you can't find what you're looking for, or you want to contact us about something else to do with planning, you can use our contact us form.
Contact Planning
Alternatively, you can call us on 01622 602736
You can report a dog mess to us by using our online form.
Report dog mess
You can report graffiti to us by using our online form.
Report graffiti
You can report potholes on the Kent County Council website
You can let us know if a street needs cleaning by using our report litter form
Report Litter
If you can't find what you're looking for, or you want to contact us about something else to do with street care or cleaning, you can use our contact us form.
Contact Environmental Services
Alternatively, you can call us on 01622 602162
If you’ve changed your name, you need to let us know and update the register.
Tell us you've changed your name
You can find information about election results on our results page.
You can find your polling station by using our online search
Find your polling station
You don't have to vote at a polling station. You can vote by post, or you can nominate someone to vote for you. This is called a proxy vote.
Apply for a postal vote
Apply for a proxy vote
When you have completed the application form, please return it by email to electoralservices@maidstone.gov.uk
You can find more information on the different ways you can vote on our ways to vote page.
You can find information about who can register to vote, and how to register on our register to vote page
Register to vote
You can find information about upcoming elections on our upcoming elections page.
If you can't find what you're looking for, or you want to contact us about something else to do with electoral registration or voting, you can use our contact us form.
Contact Electoral Services
Alternatively, you can call us on 01622 602007
Our communications team responds to media enquiries from journalists about our services.
They can arrange TV, press and radio interviews with Councillors and senior officers.
You can see all of our latest press releases on our News site.
You can make a complaint to us using our complaints form.
Make a complaint
If we’ve done something well, you can let us know using our compliments form.
Give us a compliment
You can find information on our current job vacancies on our recruitment opportunities page
If you've need to speak to someone about a job, you can contact our HR team using our form
Contact our HR team
Our communications team responds to media enquiries from journalists about MBC services.
If you would like to contact them by email, please send your query to communications@maidstone.gov.uk.
If you can't find what you're looking for, or you want to contact us about something else, you can use our contact us form.
Contact us.
Alternatively, you can call us on 01622 602000