Waste collection changes

Some waste, recycling and garden collections have been delayed as it is taking longer for them to be carried out whilst the crews learn the new routes and get used to the different vehicles. We are working to improve with every fortnightly cycle, however, it will still take some time for collections to settle and for the situation to recover. We are very sorry to all residents affected by these delays and missed collections.

To find out the current status of your bin collection and when any delayed collections are expected to be carried out please check our collection status page.

Clinical waste collections

We offer two types of clinical waste service for residents in the borough:

collect your sharps bin from your residence
medical waste (orange bags)

Sharps bins

Your GP or healthcare professional may have referred you to us if you are using sharps bins for needles or syringes. You can also request this service yourself.

You can get two free collections a year and after that they cost £5 per collection.

You need to leave the items for collection by your front door by 6.30am. If where you live has shared bins, you can place these either next to the entrance or outside the bin store.

Once we have taken yours away we cannot supply another bin but you can get one from your doctor or pharmacy.

Book

Cancellations

If you need to cancel your collection, this must be three working days before we are due to collect.

Cancel

Hazardous medical waste

Hazardous clinical waste includes:

dressings, swabs, bandages
blood or other infectious bodily fluids
bedpans or liners, stoma bags and urine containers
personal protective equipment (gloves, mask, aprons)

Your GP or healthcare professional will have referred you for us to collect your waste. We will have confirmed that you are able to have this service.

The waste needs to be left out in the orange sacks (provided by your GP or healthcare professional) by your front door by 6.30am. We collect the sacks weekly on a Tuesday. If where you live has shared bins, you can place these either next to the entrance or outside the bin store.

Cancelling your weekly collections

We review our service annually, however if you need to cancel your collections please email us with your name and address and when you would like to cancel.

Non-hazardous waste

The following items can be put in with your normal household bin as long as they are not infectious and are bagged and sealed:

sanitary towels
nappies
incontinence pads

If you have a medical condition that means you generate additional non-recyclable waste, you may be eligible for a bigger bin. We will need information about your condition is order to check your eligibility please call us 01622 602600.

Businesses

If you are a business you will need to contact a registered carrier who is licenced to dispose of clinical waste to make your own arrangements for disposal.

Waste collections