Report a problem with a tree
We look after the trees in our parks and open spaces.
What we cannot deal with
We cannot help with:
- leaves blocking gutters, driveways, and paths
- trees along a Kent County Council highway
- light or shade problems
- overhanging branches
- fallen leaves or seeds
- blocked TV signals
- trees not on our land
Landowners are responsible for trees:
- along public footpaths
- on private land
- in gardens
Problems on land owned by Golding Homes or housing associations should be reported to them.
To find out who owns the land, contact the Land Registry.
Tell us about a problem
If it is on our land, we can help with:
- damage caused by trees
- tree health and safety
- fallen trees
We need to know:
- where it is on the map or what3words
- what the problem is
- if you have any photos
What happens next
Health and safety reports will be checked within eight weeks. The work may take up to 12 weeks to complete.
Dangerous trees will be inspected within 24 hours. Our grounds maintenance team will be told if there is an immediate danger. If work is needed but is not an emergency, it will be prioritised.
Subsidence or insurance claims
If one of our trees has damaged your property, you may be entitled to compensation.
You will need to contact your insurer for evidence:
- that our tree caused the damage
- of any structural damage
- of other damages
To make a claim, email your proof to parksandopenspaces@maidstone.gov.uk.
Our insurance team will look at your claim and respond as soon as they can.
