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2019/20 Stage 2 Complaint Volume Summary:
The number of complaints received can be broken down across the services as follows:
By service:
Service Area |
Stage 2 |
% of overall stage 2 received |
Benefits |
7 |
6.4% |
Building Control |
3 |
2.7% |
Cobtree Estates |
1 |
0.9% |
Communications |
0 |
- |
Community Protection |
1 |
0.9% |
Council Tax |
8 |
7.3% |
Crematorium & Cemetery |
0 |
- |
Customer Services |
0 |
- |
Democratic Services |
1 |
0.9% |
Development Management (Planning) |
5 |
4.5% |
Digital Services |
1 |
0.9% |
Economic Development |
0 |
- |
Environmental Health |
0 |
- |
Environmental Services (Depot) |
1 |
0.9% |
Facilities Management |
0 |
- |
Finance |
0 |
- |
HLD |
0 |
- |
Housing & Health |
0 |
- |
Housing Homelessness |
2 |
1.8% |
Housing Register |
5 |
4.5% |
ICT |
1 |
0.9% |
Legal |
1 |
0.9% |
Licensing |
0 |
- |
Market |
0 |
- |
MCL (Events, Leisure Centre, Hazlitt) |
3 |
2.7% |
Mid Kent Enforcement |
3 |
2.7% |
Museums |
0 |
- |
NNDR |
0 |
- |
Parking |
10 |
9% |
Parks & Open Spaces |
0 |
- |
Planning Enforcement |
5 |
4.5% |
Planning Policy |
1 |
0.9% |
Planning Support |
2 |
1.8% |
Policy and Information |
1 |
0.9% |
Property and Procurement |
0 |
- |
Registration Services |
0 |
- |
Waste |
48 |
43.6% |
Total |
110 |
|