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AMENDED AGENDA

 

Corporate Services Overview and Scrutiny Committee Meeting

 

 

Date:         Tuesday 9 April 2013

Time:         6.30 pm

Venue:       Town Hall, High Street, Maidstone

 

Membership:

 

Councillors: Mrs Gooch (Chairman), Yates, English, Mrs Gibson, Mrs Grigg, Hogg, Pickett, Moss and Mrs Stockell

 

 

Overview and Scrutiny

 

 

 

Page No.

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1.       The Committee to consider whether all items on the agenda should be web-cast.

 

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<AI2>

2.       Apologies.

 

</AI2>

<AI3>

3.       Notification of Substitute Members.

 

</AI3>

<AI4>

4.       Notification of Visiting Members.

 

</AI4>

<AI5>

5.       Disclosures by Members and Officers:

 

</AI5>

<AI6>

6.       Minutes of the meeting held on 5 February 2013.

1 - 6

</AI6>

<AI7>

7.       To consider whether any items should be taken in private because of the possible disclosure of exempt information.

 

</AI7>

<AI8>

8.       Quarter 3 Key Performance Indicator Report

7 - 38

 

Interviews with Clare Wood, Performance and Scrutiny Officer, Neil Cole, Housing Manager and Sandra Marchant, Customer Services Manager.

 

 

</AI8>

<AI9>

9.       Unreasonable and Unreasonably Persistent Complainants Policy

39 - 46

 

Interview with Angela Woodhouse, Head of Change and Scrutiny.

 

 

</AI9>

<AI10>

10.    Customer Service Improvement Strategy

47 - 80

 

Interviews with Georgia Hawkes, Head of Business Improvement and Anna Collier, Efficiency and Improvement Officer.

 

 

</AI10>

<AI11>

11.    Future Work Programme

81 - 101

</AI11>

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The reports included in Part I of this agenda can be made available in alternative formats. For further information about this service, or to arrange for special facilities to be provided at the meeting, please contact Orla Sweeney on 01622 602524. To find out more about the work of the Overview and Scrutiny Committees, please visit www.maidstone.gov.uk/osc