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Licensing |
Service Plan |
2016/17 |
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Contents
Section |
Page Number |
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1 |
Who we are |
2 |
2 |
What we do |
4 |
3 |
2016/17 Service Objectives |
5 - 11 |
4 |
Performance indicators and targets |
12 - 13 |
1. Who we are
Team |
Licensing Partnership comprising Maidstone Borough Council, Sevenoaks District Council and Tunbridge Wells Borough Council |
Service Manager |
Claire Perry |
Chief Officer / Head of Service |
Gary Stevenson, John Littlemore and Richard Wilson |
Our Structure Chart
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2. What we do
Key Tasks |
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3. 2016/17 Service Objectives
Objective 1 |
To manage the Licensing Partnership to deliver efficiency savings and achieve performance targets |
Responsible Officer |
Claire Perry |
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Performance Measure |
Description |
2016/17 Target or Outcome |
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Performance Indicator |
· Percentage of all applications outstanding for more than one month · The percentage of valid personal licences processed within 2 weeks · The percentage of valid temporary event notices processed within 72 hours · Percentage of applications for new and variation of premises licences processed within 2 calendar months (from date of validation to issue date) · Length of time from validation to issue of HC vehicle licence (MPI) - target 5 working days · Length of time from validation to issue of PH vehicle licence (MPI) - target 5 working days · Length of time from validation to issue of HC/Dual driver licence (MPI) - target 10 working days · Length of time from validation to issue of PH driver licence (MPI) - target 10 working days · Length of time from validation to issue of PHO driver licence (MPI) - target 10 working days |
<10% 95% 95% 95%
90% 90%
90% 90%
90% To be achieved by 31/03/2017 |
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Link to Sevenoaks Corporate Plan |
Providing value for money |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about providing value |
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Objective 2 |
Investigate further undertaking of licensing functions for other local authorities. |
Responsible Officer |
Licensing Partnership Board |
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Performance Measure |
Description |
2016/17 Target or Outcome |
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Action |
Make enquiries with potential partners to undertake licensing functions for a 4th and 5th partner. |
Further functions carried out for other partners. To be achieved by 31/03/2017 |
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Action |
Implement the required processes/changes to ensure an additional partner is integrated within the Licensing Partnership |
A smooth integration of any additional partners |
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Link to Sevenoaks Corporate Plan |
Providing value for money |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about providing value |
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Objective 3 |
Seek further efficiency savings in processes and use of online facilities |
Responsible Officer |
Claire Perry |
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Performance Measure |
Description |
2016/17 Target or Outcome |
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Action |
Increase the feedback received from customers regarding the service they receive and improvements that can be achieved |
An increase in responses to our customer survey received and improvements made to the service. To be achieved by 31/03/2017 |
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Action |
Implement an improved renewal/reminder notification system utilising email and text for taxi licensees |
Reduce the cost of providing reminders to licensees. Seek further time saving measures to reduce officer time and resources. To be achieved by 31/03/2017 |
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Action |
Reduce the face to face interaction for Licensing Partnership staff by implementing scripts to enable customer service staff to assist licensees in their requirement |
Reduction in time spent for Licensing Partnership staff in reception, Town Hall & Gateway. Implement an appointment only system within the Gateway at Maidstone Borough Council. To be achieved by 30/09/2017 |
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Link to Sevenoaks Corporate Plan |
Supporting and developing the local economy |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about our customers |
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Objective 4 |
Ensure all online forms are implemented and in use by customers |
Responsible Officer |
Claire Perry |
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Performance Measure |
Description |
2016/17 Target or Outcome |
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Action |
The library of on line forms are implemented across the three partners. |
Complete the introduction of all online forms. To be achieved by 31/03/2017 |
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Link to Sevenoaks Corporate Plan |
Supporting and developing the local economy |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about providing value |
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Objective 5 |
Undertake a programme of training for Members and officers. Ensure all new Members on each Licensing Committee receive appropriate training. |
Responsible Officer |
Claire Perry |
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Performance Measure |
Description |
2016/17 Target or Outcome |
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Action |
Deliver a programme of training to the Members and officers. |
Programme delivered To be achieved by 31/03/2017 |
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Action |
Hold morning/afternoon sessions where new Members can visit the Licensing Partnership’s Administration Team. |
To be achieved by 30/09/2017 |
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Link to Sevenoaks Corporate Plan |
Keeping the district safe |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
For Maidstone to be a decent place to work |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about our people |
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Objective 6 |
Officers and Licensing Committees to consider opportunities for greater harmonisation of policies |
Responsible Officer |
Claire Perry/Lorraine Neale/Sharon Degiorgio |
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Performance Measure |
Description |
2016/17 Target or Outcome |
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Action |
Explore greater harmonisation of licensing policies across the partnership |
When the policies are reviewed greater harmonisation is achieved. To be achieved by 31/03/2017 |
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Link to Sevenoaks Corporate Plan |
Keeping the district safe |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about providing value |
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Objective 7 |
Health, Safety and Well Being of Staff |
Responsible Officer |
Claire Perry |
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Performance Measure |
Description |
2016/17 Target or Outcome |
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Action |
Ensure risk assessments are carried out and reviewed as appropriate and at least once a year. |
Risk assessments are in place and are reviewed. To be achieved by 31/03/2017 |
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Action |
Ensure 1:1 meetings are carried out on a monthly basis. |
All Senior Licensing Officers and Licensing Partnership Manager to ensure meetings take place and are documented. |
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Link to Sevenoaks Corporate Plan |
Supporting and developing the local economy |
Link to Sevenoaks Community Plan |
Safe Communities |
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Link to Maidstone Corporate Priorities |
Corporate & Customer Excellence |
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Link to Tunbridge Wells Key Objectives in the Vision |
A Prosperous Borough |
Link to Strategic Compass |
Passionate about providing value |
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4. Measuring our Performance
Performance Indicators and Target Setting
Code |
Description |
Collection period |
2015 - 16 Target |
2016 -17 Target |
LPI LIC 001 |
Percentage of all applications outstanding for more than one month |
Monthly |
<10% |
<10% |
LPI LIC 002 |
The percentage of valid personal licences processed within 2 weeks |
Monthly |
95% |
95% |
LPI LIC 003 |
Percentage of applications for new and variation of premises licences processed within 2 calendar months (from date of validation to issue date) |
Monthly |
95% |
95% |
LPI LIC 004 |
The percentage of valid temporary event notices processed within 72 hours |
Monthly |
95% |
95% |
LPI LIC 005 |
The percentage of driver and operator licenses issued within 10 days of validation |
Monthly |
90% |
90% |
MPI LIC 05a |
Percentage of Hackney Carriage driver licenses issued within 10 days of validation |
Monthly |
90% |
90% |
MPI LIC 05b |
Percentage of Private Hire driver licenses issued within 10 days of validations |
Monthly |
90% |
90% |
MPI LIC 05c |
Percentage of Private Hire Operator licenses issued within 10 days of validations |
Monthly |
90% |
90% |
MPI LIC 012 |
Length of time from validation to issue of HC vehicle licence (MPI) - target 5 working days |
Monthly |
90% |
90% |
MPI LIC 013 |
Length of time from validation to issue of PH vehicle licence (MPI) - target 5 working days |
Monthly |
90% |
90% |
MPI LIC 017 |
The number of taxi enforcement checks completed (one per taxi vehicle) |
Monthly |
Maidstone 180 Sevenoaks 120 Tunbridge Wells 120 |
Maidstone 180 Sevenoaks 120 Tunbridge Wells 120 |
Data LIC 001 |
Total number of Hackney Carriage vehicle licences issued |
Monthly |
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Data LIC 002 |
Total number of Private Hire vehicle licences issued |
Monthly |
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Data LIC 003 |
Number of monthly premises licensing enforcement visits due that were undertaken |
Monthly |
Maidstone 180 Sevenoaks 230 Tunbridge Wells 180 |
Maidstone 180 Sevenoaks 230 Tunbridge Wells 180 |