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2017/18 Stage 1 Complaint Volume Summary:
The number of complaints received can be broken down across the Services as follows:
Service Area |
Stage 1 |
% of overall stage 1 received |
No. Responded Late |
% Late |
Benefits |
26 |
3.57% |
0 |
0% |
Building Control |
2 |
0.27% |
0 |
0% |
Communications |
2 |
0.27% |
0 |
0% |
Community Protection |
39 |
5.36% |
5 |
12.8% |
Council Tax |
72 |
9.89% |
4 |
5.6% |
Crematorium & Cemetery |
1 |
0.14% |
0 |
0% |
Customer Services |
17 |
2.34% |
3 |
17.6% |
Democratic Services |
1 |
0.14% |
0 |
0% |
Development Management (Planning) |
64 |
8.79% |
16 |
25% |
Digital Services |
14 |
1.92% |
0 |
0% |
Economic Development |
3 |
0.41% |
1 |
33.3% |
Environmental Health |
5 |
0.69% |
1 |
20% |
Environmental Services (Depot) |
51 |
7.01% |
0 |
0% |
Facilities Management |
1 |
0.14% |
1 |
100% |
Finance |
2 |
0.27% |
0 |
0% |
HLD |
2 |
0.27% |
0 |
0% |
Housing & Health |
8 |
1.10% |
0 |
0% |
Housing Homelessness |
13 |
1.79% |
1 |
7.7% |
Housing Register |
26 |
3.57% |
1 |
3.8% |
ICT |
2 |
0.27% |
1 |
50% |
Legal |
2 |
0.27% |
2 |
100% |
Licensing |
1 |
0.14% |
0 |
0% |
Market |
3 |
0.41% |
0 |
0% |
MCL (Events, Leisure Centre, Hazlitt) |
48 |
6.59% |
6 |
12.5% |
Mid Kent Enforcement |
5 |
0.69% |
0 |
0% |
Parking |
93 |
12.77% |
1 |
1.1% |
Parks & Open Spaces |
37 |
5.08% |
2 |
5.4% |
Planning Enforcement |
11 |
1.51% |
4 |
36.4% |
Planning Policy |
1 |
0.14% |
1 |
100% |
Planning Support |
3 |
0.41% |
0 |
0% |
Policy and Information |
1 |
0.14% |
0 |
0% |
Property and Procurement |
1 |
0.14% |
0 |
0% |
Registration Services |
16 |
2.20% |
4 |
25% |
Waste |
*150 |
20.6% |
0 |
0% |
Complaints logged and subsequently referred to Kent County Council |
5 |
0.69% |
- |
- |
Total |
728 |
|
|
|
*Of these, 45 Stage 1 complaints and 7 Stage 2 complaints were due to the snow.