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2017/18 LGO Complaint Volume Summary:
The number of complaints received can be broken down across the Services as follows:
LGO Complaint Description |
Service Areas |
No. of stage 1 complaints |
No. of Stage 2 Complaints |
No. received by the LGO |
Number Upheld |
Adult Care Services |
N/A |
- |
- |
- |
- |
Benefits and Tax |
Benefits Council Tax |
98 |
13 |
12 |
1 |
Corporate and Other Services |
Communications Customer Services Democratic Services Digital Services Economic Development Facilities Management Finance ICT Legal Licensing Market MCL MidKent Enforcement Policy and Information Property and Procurement Registration Services |
119 |
9 |
5 |
0 |
Education and Children’s Services |
N/A |
- |
- |
- |
- |
Environment Services |
Community Protection Crematorium & Cemetery Environmental Health Environmental Services (depot) Parks and Open Spaces Waste |
283 |
34 |
7 |
2 |
Highways and Transport |
Parking |
93 |
17 |
5 |
0 |
Housing |
Housing & Health Housing Homelessness Housing Register |
47 |
12 |
2 |
1 |
Planning and Development |
Building Control Development Management HLD Planning Enforcement Planning Policy Planning Support |
83 |
23
|
7 |
1 |
Other |
* |
|
|
1 |
|
(Complaints logged and subsequently referred to Kent County Council = 5)
*The LGO received 1 complaint from ‘other’, however would not provide additional information regarding which service this was for. As such, for the purpose of future reporting, we will consider this complaint under ‘Corporate and Other Services’.