Contact your Parish Council


2018/19 Stage 1 Complaint Volume Summary:

The number of complaints received can be broken down across the services as follows:

 

Service Area

Stage 1

% of overall stage 1 received

No. Responded† Late

% Late

Benefits

31

5.46%

3

9.7%

Building Control

0

-

0

-

Cobtree Estates

1

0.18%

0

0%

Communications

1

0.18%

0

0%

Community Protection

13

2.29%

1

7.7%

Council Tax

67

11.8%

1

1.5%

Crematorium & Cemetery

2

0.35%

0

0%

Customer Services

19

3.35%

1

5.3%

Democratic Services

1

0.18%

0

0%

Development Management (Planning)

52

9.15%

2

3.8%

Digital Services

12

2.11%

1

8.3%

Economic Development

5

0.88%

1

20%

Environmental Health

0

-

0

-

Environmental Services (Depot)

42

7.4%

1

2.4%

Facilities Management

0

-

0

-

Finance

4

0.7%

0

0%

Heritage Landscape & Design

0

-

0

-

Housing & Health

3

0.53%

0

0%

Housing Homelessness

25

4.4%

1

4%

Housing Register

29

5.11%

1

3.4%

ICT

0

-

0

-

Legal

1

0.18%

0

0%

Licensing

4

0.7%

1

25%

Market

0

-

0

-

Maidstone Culture and Leisure (Events, Leisure Centre, Hazlitt)

7

1.23%

0

0%

Mid Kent Enforcement

6

1.1%

1

16.7%

Museums

2

0.35%

0

0%

Parking

77

13.56%

0

0%

Parks & Open Spaces

19

3.35%

0

0%

Planning Enforcement

23

4.05%

8

34.8%

Planning Policy

1

0.18%

0

0%

Planning Support

2

0.35%

0

0%

Policy and Information

5

0.88%

2

40%

Property and Procurement

3

0.53%

1

33.3%

Registration Services

1

0.18%

1

100%

Waste

110

19.37%

0

-

Total

568