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2018/19 Stage 1 Complaint Volume Summary:
The number of complaints received can be broken down across the services as follows:
|
Service Area |
Stage 1 |
% of overall stage 1 received |
No. Responded Late |
% Late |
|
Benefits |
31 |
5.46% |
3 |
9.7% |
|
Building Control |
0 |
- |
0 |
- |
|
Cobtree Estates |
1 |
0.18% |
0 |
0% |
|
Communications |
1 |
0.18% |
0 |
0% |
|
Community Protection |
13 |
2.29% |
1 |
7.7% |
|
Council Tax |
67 |
11.8% |
1 |
1.5% |
|
Crematorium & Cemetery |
2 |
0.35% |
0 |
0% |
|
Customer Services |
19 |
3.35% |
1 |
5.3% |
|
Democratic Services |
1 |
0.18% |
0 |
0% |
|
Development Management (Planning) |
52 |
9.15% |
2 |
3.8% |
|
Digital Services |
12 |
2.11% |
1 |
8.3% |
|
Economic Development |
5 |
0.88% |
1 |
20% |
|
Environmental Health |
0 |
- |
0 |
- |
|
Environmental Services (Depot) |
42 |
7.4% |
1 |
2.4% |
|
Facilities Management |
0 |
- |
0 |
- |
|
Finance |
4 |
0.7% |
0 |
0% |
|
Heritage Landscape & Design |
0 |
- |
0 |
- |
|
Housing & Health |
3 |
0.53% |
0 |
0% |
|
Housing Homelessness |
25 |
4.4% |
1 |
4% |
|
Housing Register |
29 |
5.11% |
1 |
3.4% |
|
ICT |
0 |
- |
0 |
- |
|
Legal |
1 |
0.18% |
0 |
0% |
|
Licensing |
4 |
0.7% |
1 |
25% |
|
Market |
0 |
- |
0 |
- |
|
Maidstone Culture and Leisure (Events, Leisure Centre, Hazlitt) |
7 |
1.23% |
0 |
0% |
|
Mid Kent Enforcement |
6 |
1.1% |
1 |
16.7% |
|
Museums |
2 |
0.35% |
0 |
0% |
|
Parking |
77 |
13.56% |
0 |
0% |
|
Parks & Open Spaces |
19 |
3.35% |
0 |
0% |
|
Planning Enforcement |
23 |
4.05% |
8 |
34.8% |
|
Planning Policy |
1 |
0.18% |
0 |
0% |
|
Planning Support |
2 |
0.35% |
0 |
0% |
|
Policy and Information |
5 |
0.88% |
2 |
40% |
|
Property and Procurement |
3 |
0.53% |
1 |
33.3% |
|
Registration Services |
1 |
0.18% |
1 |
100% |
|
Waste |
110 |
19.37% |
0 |
- |
|
Total |
568 |
|
|
|