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2019/20 Stage 2 Complaint Volume Summary:
The number of complaints received can be broken down across the services as follows:
By service:
|
Service Area |
Stage 2 |
% of overall stage 2 received |
|
Benefits |
7 |
6.4% |
|
Building Control |
3 |
2.7% |
|
Cobtree Estates |
1 |
0.9% |
|
Communications |
0 |
- |
|
Community Protection |
1 |
0.9% |
|
Council Tax |
8 |
7.3% |
|
Crematorium & Cemetery |
0 |
- |
|
Customer Services |
0 |
- |
|
Democratic Services |
1 |
0.9% |
|
Development Management (Planning) |
5 |
4.5% |
|
Digital Services |
1 |
0.9% |
|
Economic Development |
0 |
- |
|
Environmental Health |
0 |
- |
|
Environmental Services (Depot) |
1 |
0.9% |
|
Facilities Management |
0 |
- |
|
Finance |
0 |
- |
|
HLD |
0 |
- |
|
Housing & Health |
0 |
- |
|
Housing Homelessness |
2 |
1.8% |
|
Housing Register |
5 |
4.5% |
|
ICT |
1 |
0.9% |
|
Legal |
1 |
0.9% |
|
Licensing |
0 |
- |
|
Market |
0 |
- |
|
MCL (Events, Leisure Centre, Hazlitt) |
3 |
2.7% |
|
Mid Kent Enforcement |
3 |
2.7% |
|
Museums |
0 |
- |
|
NNDR |
0 |
- |
|
Parking |
10 |
9% |
|
Parks & Open Spaces |
0 |
- |
|
Planning Enforcement |
5 |
4.5% |
|
Planning Policy |
1 |
0.9% |
|
Planning Support |
2 |
1.8% |
|
Policy and Information |
1 |
0.9% |
|
Property and Procurement |
0 |
- |
|
Registration Services |
0 |
- |
|
Waste |
48 |
43.6% |
|
Total |
110 |
|