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2020/21 Stage 1 Complaint Volume Summary:

The number of complaints received can be broken down across the services as follows:

 

Service Area

Stage 1

% of overall stage 1 received

No. Responded† Late

% Late

Benefits

8

1.4%

2

25%

Building Control

4

0.7%

2

50%

Cobtree Estates

0

-

-

-

Communications

1

0.2%

0

-

Community Protection

8

1.4%

3

37.5%

Council Tax

24

4.2%

1

4.2%

Crematorium & Cemetery

2

0.4%

0

-

Customer Services

10

1.8%

1

10%

Democratic Services

6

1.1%

0

-

Development Management (Planning)

52

9.2%

20

38.5%

Digital Services

3

0.5%

0

-

Economic Development

2

0.4%

0

-

Environmental Health

2

0.4%

0

-

Environmental Services (Depot)

10

1.8%

0

-

Facilities Management

0

-

-

-

Finance

2

0.4%

0

-

Heritage, Landscape & Design

0

-

-

-

Housing & Health

3

0.5%

1

33.3%

Housing Homelessness

13

2.3%

5

38.5%

Housing Register

13

2.3%

2

15.4%

ICT

0

-

-

-

Legal

2

0.4%

0

-

Licensing

0

-

-

-

Market

1

0.2%

0

-

Maidstone Culture and Leisure (Events, Leisure Centre, Hazlitt)

2

0.4%

0

-

Mid Kent Enforcement

0

-

-

-

Museums

0

-

-

-

NNDR

1

0.2%

0

-

Parking

73

12.9%

1

1.4%

Parks & Open Spaces

1

0.2%

0

-

Planning Enforcement

12

2.1%

1

8.3%

Planning Policy

7

1.2%

0

-

Planning Support

3

0.5%

0

-

Policy and Information

2

0.4%

0

-

Property and Procurement

3

0.5%

1

33.3%

Registration Services

1

0.2%

1

100%

Waste

296

52.2%

4

1.4%

Total

567