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2020/21 Stage 1 Complaint Volume Summary:
The number of complaints received can be broken down across the services as follows:
|
Service Area |
Stage 1 |
% of overall stage 1 received |
No. Responded Late |
% Late |
|
Benefits |
8 |
1.4% |
2 |
25% |
|
Building Control |
4 |
0.7% |
2 |
50% |
|
Cobtree Estates |
0 |
- |
- |
- |
|
Communications |
1 |
0.2% |
0 |
- |
|
Community Protection |
8 |
1.4% |
3 |
37.5% |
|
Council Tax |
24 |
4.2% |
1 |
4.2% |
|
Crematorium & Cemetery |
2 |
0.4% |
0 |
- |
|
Customer Services |
10 |
1.8% |
1 |
10% |
|
Democratic Services |
6 |
1.1% |
0 |
- |
|
Development Management (Planning) |
52 |
9.2% |
20 |
38.5% |
|
Digital Services |
3 |
0.5% |
0 |
- |
|
Economic Development |
2 |
0.4% |
0 |
- |
|
Environmental Health |
2 |
0.4% |
0 |
- |
|
Environmental Services (Depot) |
10 |
1.8% |
0 |
- |
|
Facilities Management |
0 |
- |
- |
- |
|
Finance |
2 |
0.4% |
0 |
- |
|
Heritage, Landscape & Design |
0 |
- |
- |
- |
|
Housing & Health |
3 |
0.5% |
1 |
33.3% |
|
Housing Homelessness |
13 |
2.3% |
5 |
38.5% |
|
Housing Register |
13 |
2.3% |
2 |
15.4% |
|
ICT |
0 |
- |
- |
- |
|
Legal |
2 |
0.4% |
0 |
- |
|
Licensing |
0 |
- |
- |
- |
|
Market |
1 |
0.2% |
0 |
- |
|
Maidstone Culture and Leisure (Events, Leisure Centre, Hazlitt) |
2 |
0.4% |
0 |
- |
|
Mid Kent Enforcement |
0 |
- |
- |
- |
|
Museums |
0 |
- |
- |
- |
|
NNDR |
1 |
0.2% |
0 |
- |
|
Parking |
73 |
12.9% |
1 |
1.4% |
|
Parks & Open Spaces |
1 |
0.2% |
0 |
- |
|
Planning Enforcement |
12 |
2.1% |
1 |
8.3% |
|
Planning Policy |
7 |
1.2% |
0 |
- |
|
Planning Support |
3 |
0.5% |
0 |
- |
|
Policy and Information |
2 |
0.4% |
0 |
- |
|
Property and Procurement |
3 |
0.5% |
1 |
33.3% |
|
Registration Services |
1 |
0.2% |
1 |
100% |
|
Waste |
296 |
52.2% |
4 |
1.4% |
|
Total |
567 |
|
|
|