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2020/21 Stage 2 Complaint Volume Summary:
The number of complaints
received can be broken down across the services as follows:
|
Service Area |
Stage 2 |
% of overall stage 2 received |
|
Benefits |
2 |
3.4% |
|
Building Control |
1 |
1.7% |
|
Cobtree Estates |
0 |
- |
|
Communications |
0 |
- |
|
Community Protection |
2 |
3.4% |
|
Council Tax |
0 |
- |
|
Crematorium & Cemetery |
0 |
- |
|
Customer Services |
2 |
3.4% |
|
Democratic Services |
1 |
1.7% |
|
Development Management (Planning) |
7 |
11.9% |
|
Digital Services |
0 |
- |
|
Economic Development |
0 |
- |
|
Environmental Health |
0 |
- |
|
Environmental Services (Depot) |
0 |
- |
|
Facilities Management |
0 |
- |
|
Finance |
0 |
- |
|
Heritage, Landscape and Design |
0 |
- |
|
Housing & Health |
1 |
1.7% |
|
Housing Homelessness |
3 |
5.1% |
|
Housing Register |
1 |
1.7% |
|
ICT |
0 |
- |
|
Legal |
1 |
1.7% |
|
Licensing |
0 |
- |
|
Market |
0 |
- |
|
MCL (Events, Leisure Centre, Hazlitt) |
0 |
- |
|
Mid Kent Enforcement |
0 |
- |
|
Museums |
0 |
- |
|
NNDR |
0 |
- |
|
Parking |
5 |
8.5% |
|
Parks & Open Spaces |
0 |
- |
|
Planning Enforcement |
2 |
3.4% |
|
Planning Policy |
1 |
1.7% |
|
Planning Support |
1 |
1.7% |
|
Policy and Information |
0 |
- |
|
Property and Procurement |
0 |
- |
|
Registration Services |
0 |
- |
|
Waste |
29 |
49.2% |
|
Total |
59 |
|