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2020/21 LGCSO Complaint Volume Summary:

The number of complaints received can be broken down across the services as follows:

LGCSO Complaint Description

Service Areas

No. of stage 1 complaints

No. of Stage 2 Complaints

No. reviewed by the LGCSO

Number upheld by the LGSCO

Adult Care Services

N/A

-

-

-

-

Benefits and Tax

Benefits

Council Tax

NNDR

33

2

9

2

Corporate and Other Services

Communications

Customer Services

Democratic Services

Digital Services

Economic Development

Facilities Management

Finance

ICT

Legal

Licensing

Market

MCL

Mid Kent Enforcement

Museums

Policy and Information

Property and Procurement

Registration Services

35

4

0

-

Education and Childrenís Services

N/A

-

-

-

-

 

Environment Services & Public Protection & Regulation

Cobtree Estates

Community Protection

Crematorium & Cemetery

Environmental Health

Environmental Services (depot)

Parks and Open Spaces

Waste

319

31

3

1

Highways and Transport

Parking

73

5

5

2

Housing

Housing & Health

Housing Homelessness

Housing Register

29

5

2

0

Planning and Development

Building Control

Development Management

HLD

Planning Enforcement

Planning Policy

Planning Support

78

 

12

 

13

2