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Risk No

Vulnerability

(Why, what’s happening, what’s the problem)

Trigger/risk

(What’s the event/ what could go wrong?)

Consequences

(What would occur as a result, how much of a problem would it be, to whom and why?)

Current Rating

1

Purchase / acquisition of food waste collection vehicles may not be completed by Monday 31^st January 2011

Lead times for these vehicles cannot be established until the order is placed with the manufacturer.  The vehicles may not be available in time for the first collection.

• Specialist food waste vehicles not available in time for the first collection
• Hired vehicles would be required which are likely to be more expensive
• No sealed vehicles could be available for the collection of this waste resulting in the service being delayed

 B2

2

Unable to collect all the refuse within operating hours using five refuse vehicles, resulting in waste not being collected or additional resources being required.

Levels of refuse are not reduced sufficiently through the fortnightly collections.

• All refuse would not be collected on the scheduled collection day
• Additional resources would be required resulting in less savings being achieved

C3

3

Levels of recycling increase above the levels of the existing resource

Fortnightly refuse collections lead to significantly more recycling being presented for collection

• Some recycling can not be collected on the scheduled collection day
• Additional resources would be required resulting in increased costs for the collection of dry recycling

C2

4

Communications campaign fails to engage residents

Residents fail to reduce their waste or use their food waste collection

• Large quantities of refuse left as side waste next to the bin
• Higher levels of waste dumped on pavements / flytipped

C2

5

Kitchen caddies are contaminated with non-food based wastes

Residents do not receive or fail to read the informational leaflet regarding the acceptable food waste items

• High numbers of caddies can not be emptied by the food waste collection vehicles
• Increased numbers of phone calls to the contact centre
• Caddies required to be emptied into domestic waste

D3

6

Kitchen caddies are not received in time for delivery

Residents are unable to separate their food waste out for collection

• The food waste collection scheme is delayed
• Residents are confused about the new service and fail to participate when caddies are delivered

D1

Risk Number

Current

Risk Score

Target

Risk Score

Description

1

B:2

C:3

Purchase / acquisition of food waste collection vehicles may not be completed by Monday 31^st January 2011

Action/Controls already in place

Adequacy of action/control to address risk

Required management action/control

Responsibility for action

Critical success factors & KPIs

Review frequency

Key dates

Contact has been made with various suppliers regarding the provision of these vehicles.  Sita UK Ltd have a Fleet department who would be able to source vehicles on behalf of Maidstone Borough Council

Fair

Decision needs to be taken as soon as possible to allow the acquisition of the vehicles.  Delay in decision would require delay to the start of the service.  Ongoing liason with Sita UK Ltd Fleet department and supplier

Jennifer Gosling

Acquisition of seven food waste collection vehicles

Fortnightly from decision until start of collections to ensure vehicle supply is on target

31^st January 2011

Risk Number

Current

Risk Score

Target

Risk Score

Description

2

D:3

D:3

Unable to collect all the refuse within operating hours using five refuse vehicles, resulting in waste not being collected or additional resources being required.

Action/Controls already in place

Adequacy of action/control to address risk

Required management action/control

Responsibility for action

Critical success factors & KPIs

Review frequency

Key dates

Significant work has been undertaken by the waste team and local Sita UK Ltd management to ascertain the resource requirement for a fortnightly refuse collection

Good

Approval of Policy & Procedure statement specifying only properties on black sacks to retain weekly refuse collections and side waste not accepted.

Ongoing monitoring of tonnages of waste collected and participation monitoring of the recycling and food waste collections

Jennifer Gosling

Approval of Policy & Procedure Statement.

Participation rate for the recycling and food waste collections.

Monthly

September 2010 and ongoing

Risk Number

Current

Risk Score

Target

Risk Score

Description

3

C:2

D:2

Levels of recycling increase above the levels of the existing resource

Action/Controls already in place

Adequacy of action/control to address risk

Required management action/control

Responsibility for action

Critical success factors & KPIs

Review frequency

Key dates

Some spare capacity within the recycling collections has been identified and participation rates are already fairly high

Average

Participation monitoring before and after the introduction of food waste and fortnightly refuse collections.  Restructuring of the recycling rounds where necessary to manage variations in the level of resource required.

Monitoring of kg/recycling per household to manage the increase and determine levels when additional resource may need considering

Jennifer Gosling / Waste Team

Participation rate and kg/recycling per household

Monthly

September 2010 – baseline participation monitoring

31^st January 2011 – implementation of food waste and fortnightly refuse collections

Monitoring ongoing

Risk Number

Current

Risk Score

Target

Risk Score

Description

4

C:2

D:3

Communications campaign fails to engage residents

Action/Controls already in place

Adequacy of action/control to address risk

Required management action/control

Responsibility for action

Critical success factors & KPIs

Review frequency

Key dates

Initial discussions have already taken place with the communications team to ascertain the most effective methods for communicating these service changes to residents.  WRAP guidance is available along with additional support as part of the funding provided.  Experience from the implementation of the mixed dry recycling will also be used.

Good

Project Board will be set up and this will include members of the communications team.

Meetings with local press will be arranged to ensure information provided is correct and their support is gained.

Communications plan will be developed in conjunction with WRAP.

Annika Fraser / Jennifer Gosling

Communication Plan produced

Customer satisfaction levels monitored

Fortnightly meetings with Project Board

September 2010

Risk Number

Current

Risk Score

Target

Risk Score

Description

5

D:3

E:2

Kitchen caddies are contaminated with non-food based wastes

Action/Controls already in place

Adequacy of action/control to address risk

Required management action/control

Responsibility for action

Critical success factors & KPIs

Review frequency

Key dates

WRAP have guidance and communication templates which have been developed as part of their trials and have proved successful.

Good

Project Board meetings will be held to ensure that all literature is clear and details of what can and can’t be accepted will be provided.

Annika Fraser

Leaflets produced

Fortnightly meetings

September 2010 onwards

Risk Number

Current

Risk Score

Target

Risk Score

Description

6

D:1

E:2

Kitchen caddies are not received in time for delivery

Action/Controls already in place

Adequacy of action/control to address risk

Required management action/control

Responsibility for action

Critical success factors & KPIs

Review frequency

Key dates

The ESPO framework is available to purchase the caddies without requiring procurement.  Discussions with manufacturers has identified that the current lead time is approximately 6 weeks however this can not be confirmed until an order is placed

Good

Order must be placed as soon as possible and regular liaison between MBC and the supplier is required.

Jennifer Gosling

Order for caddies placed

Delivery of caddies to depot

Fortnightly

September 2010 - ongoing