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Performance has improved |
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Performance has been sustained |
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Performance has declined |
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N/A |
No previous data to compare |
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RAG Rating |
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Target not achieved |
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Target slightly missed (within 10%) |
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Target met |
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Data Only |
Where KPIs are ‘data only’ PIs, the short/long term trend arrows represent whether the numbers are higher of lower than the previous comparison period.
Performance Summary
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Green |
Amber |
Red |
N/A[1] |
Total |
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KPIs |
2 |
1 |
1 |
4 |
8 |
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Direction |
Up |
No Change |
Down |
N/A |
Total |
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Last Quarter |
2 |
0 |
4 |
2 |
8 |
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Last Year |
3 |
0 |
0 |
5 |
8 |
· 50% (2 of 4) key performance indicators (KPIs) falling under this PAC achieved their quarter 3 (23/24) targets.
· Compared to last quarter (Q2 23/24), performance has improved for 33.3% (2 of 6) the indicators and declined for 66.7% (4) of (6) of the indicators.
· Compared to last year (Q3 2022/23), performance has improved for 100% (3 of 3) the indicators.
Communities, Leisure & Arts Q3 Performance
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Performance Indicator |
Q3 2023/24 |
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Value |
Target |
Status |
Short Trend (Last Quarter) |
Long Trend (Last Year) |
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Number of households at risk of (or in) financial crisis (LIFT data) September 2023 |
615 |
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N/A |
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Percentage change in Utility costs for public use leisure assets |
Half – Yearly Indicator |
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Number of outreach projects/work undertaken by the Hazlitt |
17 |
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N/A |
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Percentage of tickets sold at the Hazlitt |
82.45% |
50% |
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Footfall at the Museum and Visitors Information Centre |
8,235 |
12,500 |
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Footfall at the Maidstone Leisure Centre |
116,051 |
110,600 |
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Market Hall Occupancy Percentage |
72.53% |
75% |
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N/A |
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Extra visits to the Borough for Events (HUQ) |
Annual Indicator |
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Comments where targets have slipped
The Museum
The KPI tracking the “Footfall at the Museum and Visitors Information Centre” achieved a total of 8,235 visitors against a target of 12,500. This represents a shortfall of 4,265 visitors, or approximately 34% below the target. Since the planning and delivery of the new "Lives in our Landscape Gallery" began to take shape, the decision was taken by previous management to stop extra events, tours and other activities. This released staff-member resource to focus on the Gallery delivery. The Gallery project is on a very tight timescale with mainly existing staff being utilised to deliver the project. There was no capacity to continue to deliver the usual activities. This is having an effect on footfall numbers at present. However, we would expect to see much better figures in 2024/25, with some events coming back into the calendar and a brand-new gallery for visitors to explore.
The Market
The KPI tracking the “Market Hall Occupancy Percentage” missed target by less than 10%, achieving 72.53% against a target of 75%. In October and November, the Hall maintained occupancy rates at 80%. However, this decreased in December as the regular auctioneer hirers took their Christmas Break from the middle of December until early January. Additionally, the team have less weekend events as organisers and customers tend to be away with family. This year the team added a Christmas Eve Farmer's Market and a Model Railway Exhibition (and sale), but despite these additions, the December occupancy numbers were just over half.