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Action

Information Strategy Theme

Outcome

Upgraded website and redesigned homepage

Access Channel Migration

Achieved 23% increase in website transactions

Achieved Government Connect Code of Connection compliance

Information & Technology Upgrades

Enabled revs & Bens staff to continue to access DWP’s CIS system

Passed external security penetration test

Information & Technology Upgrades

Flexible working

Achieved top ranking in UK

Enables officers to work safely & securely in the field

Upgraded payments systems

Information & Technology Upgrades

Achieved statutory PCI DSS compliance

Upgraded Midland Payroll system

Information & Technology Upgrades

Enabled statutory system changes

Adopted Blackberry mobile phones as device of choice for flexible workers

Flexible working

Issued 57 Blackberry mobile phones to enable seamless email & calendar synchronisation for officers in the field

Introduction of CAPITA Payment Portal for the website

Access channel migration

Improved online payments systems to enable more services to take online payments

Introduced exchange calendar sharing across MKIP authorities

Partnership working

Allowed 1500 officers & councillors across 3 authorities to share calendar information

Facilitated collaborative working across MKIP

Introduced online payments for Hotfoot scheme

Access Channel Migration

Business Improvement

Streamlined Hotfoot booking process & removed administrative burden of manual payments

Conducted a full Microsoft software audit

Infrastructure & technology upgrades

Achieved Microsoft licencing compliance status

Implemented Environmental Enforcement Fixed Penalty Notices on Internet Payments system

Access channel migration

Enabled enforcement penalty notices to be paid online, removing huge potential administrative burden

Upgraded Cisco Call Manager & IPFX Voice over IP telephony systems to latest versions

Infrastructure & technology upgrades

To achieve statutory PCI DSS compliance

Implemented hosted payroll system for Swale BC

Partnership working

Introduced foundations for full shared service for HR & Payroll

Introduced an income stream for the Council

Provided 16 datasets to Mosaic project

Access Channel Migration

Enabler for further business improvement projects

Foundation for channel migration projects through improved customer insight

Various systems upgrades:

·         Northgate M3;

·         Teammate

·         Agresso

·         APAS Planning

Infrastructure & technology upgrades

Maintained council systems on most up to date versions of software to ensure officers and customers benefit from modern technology and new features as they become available

Implemented Collaborative SharePoint portal for partnership team sites

Partnership working

Provides collaborative workspace for 170 officers from 3 Councils for 15 partnership projects

Upgraded data storage facility

Infrastructure & technology upgrades

Increased storage capacity to 13 terabytes

Improved performance and security features

GIS team assisted with redesign of food waste rounds & business processes

Business Improvement

Enabled efficient rollout of new food waste rounds

Assisted with huge logistical issues relating to issuing new bins & reorganising collection rounds

Eliminated manual handling of Internet payments

Access Channel Migration

Business Improvement

Streamlined back office operation

Removed potential for manual handling errors

Improved GIS map interface on website

Access Channel Migration

Improved interface

More ‘where I live’ information available

Better links to transactional pages

Initiated design for shared active directory forest technical hierarchy

Partnership working

Provided foundation for partnership working across Kent and South East.