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Appendix A
Performance Indicators & Targets 2011-15
The Council’s overall aim is for continuous improvement. However, the current economic and political climate means that we have to ensure our resources and services are focussed on the agreed priorities. Inevitably, performance against some targets will remain static or perhaps reduce over the next four years. This is reflected in the targets set for the performance indicators set out over the next few pages and in our service planning principles. For some indicators where the Council does not own the data or have any control over its performance it has not been appropriate for the Council to set a target and in some cases indicator data is provided for information only (e.g. Number of list building consents granted) as the Council’s ability to influence the performance of such an indicator is limited. In setting targets for the next four years the Council has considered available resources, whether a service is statutory, national and local priorities, as well as current performance and how this compares nationally. Targets are both challenging and realistic and will be reviewed in 2011/12 to ensure that they remain relevant.
The Council has aligned all performance indicators to outcomes as set out in the Strategic Plan 2011-15. This will allow us to assess progress towards the desired outcomes and ultimately our priorities.
There are also a number of new performance indicators this year and, where possible, baselines have been included or will be set during 2011/12.
Understanding targeting tables
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REF |
Indicator |
Frequency |
Baseline |
Target 2011/12 |
Target 2012/13 |
Target 2013/14 |
Target 2014/15 |
Good Performance |
Managed by |
Indicators and Targets 2011-15
For Maidstone to be a growing economy
REF |
Indicator |
Frequency |
Baseline |
Target 2011/12 |
Target 2012/13 |
Target 2013/14 |
Target 2014/15 |
Good Performance |
Managed by |
Outcome: By 2015 Maidstone has a transport network that supports the local economy |
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PKG 001 |
Percentage of parking spaces used (NEW) |
Annual |
67% |
66% |
64% |
62% |
60% |
↑ |
Jeff Kitson |
SPT 001 |
Percentage change in bus usage on services from Maidstone depot (NEW) |
Annual |
5,916,605 |
Contextual – partner data |
↑ |
Clive Cheeseman |
|||
KCC 001 |
Average journey time per mile for key routes (Congestion) |
Annual |
3.28 |
Contextual – partner data |
↓ |
KCC |
|||
SPT 002 |
Number of Park and Ride transactions |
Quarterly |
442,318 |
450,000 |
455,000 |
460,000 |
465,000 |
↑ |
Clive Cheeseman |
PKG 002 |
Income from pay and display car parks per parking space (NEW) |
Quarterly |
£1,191.04 |
£1,115.37 |
Will be set as part of the budget process each year. |
↑ |
Jeff Kitson |
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SPT SP 009 |
Integrated Transport Strategy Action Plan Update |
Bi-annual |
Updates on action plans will be provided as commentary. |
David Edwards |
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SPT SP 010 |
Infrastructure Delivery Plan Update |
Bi-annual |
Sue Whiteside |
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Outcome: By 2015 Maidstone has a growing economy with rising employment, catering for a range of skill sets to meet the demands of the local economy. |
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LEV 001 |
Number of business enquires to locate in Kent (NEW) |
Quarterly |
100 |
120 |
130 |
140 |
150 |
↑ |
John Foster |
DCV 001 |
Percentage of commercial planning applications completed within statutory timescales (NEW) |
Quarterly |
85% |
85.5% |
86.0% |
86.5% |
87.0% |
↓ |
Rob Jarman |
LEV 002 |
Percentage of people claiming Job Seekers Allowance (KPI 006) |
Quarterly |
2.4% |
2.4%≤ |
2.4%< |
2.3%< |
2.3%< |
↓ |
John Foster |
LEV 003 |
Percentage of vacant units within the town centre (NEW) |
Quarterly |
13.25% |
12.25% |
11.50% |
10.75% |
10% |
↓ |
John Foster |
LEV 004 |
Unemployment rate (model based) (NEW) |
Quarterly |
|
5%< |
5%< |
4%< |
4%< |
↓ |
John Foster |
LEV 005 |
Percentage of economically active people in Maidstone |
Annual |
80.10% |
80.00% |
80.20% |
80.30% |
80.40% |
↑ |
John Foster |
LEV 006a |
Completions of business space gained a) Office (NEW) |
Annual |
-97m² |
0m² |
500m² |
1000m² |
1500m² |
↑ |
John Foster |
LEV 006b |
Supply of ready to occupy completions b) Industrial (NEW) |
Annual |
7748m |
2000m² |
2000m² |
2000m² |
5000m² |
↑ |
John Foster |
LEV 006c |
Supply of ready to occupy completions c) Logistics (NEW) |
Annual |
-10362 |
0m² |
0m² |
1000m² |
1000m² |
↑ |
John Foster |
R&B 001 |
Cost of Revenues & Benefits Service (NEW) |
Annual |
TBC |
TBC |
Will be set as part of the budget process each year. |
↓ |
Steve McGinnes |
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R&B 002 |
Value of business rateable floor space (NEW) |
Annual |
£140,001,901 |
£141,401,920 |
1% increase year on year |
↑ |
Steve McGinnes |
||
R&B 003 |
Supply of business rateable floor space (NEW) |
Annual |
4414 |
4458 |
1% increase year on year |
↑ |
Steve McGinnes |
||
DCV 002 |
a) Percentage of major business planning applications taking-up pre-application advice |
Bi-annual |
93.75% |
94.00% |
94.50% |
95.00% |
95.50% |
↑ |
Rob Jarman |
b) Percentage of those taking pre-application advice where the applications were approved (NEW) |
|
80% |
82% |
84% |
86% |
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HSG SP 001 |
£'s retained from employment growth bonus (TBC) (NEW) |
Annual |
Waiting for details from central government. |
↑ |
Brian Morgan |
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EDV SP 001 |
Economic Development Strategy Update |
Bi-annual |
Updates on action plans will be provided as commentary.
|
John Foster |
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SPT SP 011 |
Regeneration Statement Milestone Update |
Bi-annual |
Brian Morgan |
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HSG SP 001 |
Local Implementation Plan Homes and Community Agency Milestones Update |
Bi-annual |
John Littlemore |
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SPT SP 012 |
Local Development Framework (LDF) Milestones Update |
Bi-annual |
Sue Whiteside |
For Maidstone to be a decent place to live
REF |
Indicator |
Frequency |
Baseline |
Target 2011/12 |
Target 2012/13 |
Target 2013/14 |
Target 2014/15 |
Good Performance |
Managed by |
Outcome: By 2015 Maidstone has decent, affordable housing in the right places across a range of tenures |
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SPT 003a |
Percentage of residential planning applications granted a) Urban area (NEW) |
Quarterly |
|
Contextual |
Sue Whiteside |
||||
SPT 003b |
Percentage of residential planning applications granted a) Rural area (NEW) |
Quarterly |
|
Contextual |
Sue Whiteside |
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DCV 003 |
Percentage of residential planning applications processed within statutory timescales (NEW) |
Quarterly |
85% |
85.5% |
86% |
86.5% |
87% |
↓ |
Rob Jarman |
DCV 004 |
Percentage of planning applications determined within statutory timescales a) Majors |
Quarterly |
86.36% |
86.50% |
87.00% |
87.50% |
88% |
↑ |
Rob Jarman |
DCV 005 |
Percentage of planning applications determined within statutory timescales b) Minors |
Quarterly |
84.79% |
85.00% |
85.50% |
86.00% |
86.00% |
↑ |
Rob Jarman |
DCV 006 |
Percentage of planning applications determined within statutory timescales c) Others |
Quarterly |
95.09% |
95.50% |
96.00% |
96.50% |
97.00% |
↑ |
Rob Jarman |
HSG 001 |
Number of affordable homes delivered |
Quarterly |
228 |
100 |
Targets for future years will be agreed as part of the budget process. |
↑ |
John Littlemore |
||
HSG 002 |
Number of homes occupied by vulnerable people made decent |
Quarterly |
302 |
150 |
Beyond 2012 the Council will no longer have the funds to carry out the survey that informs this body of work. |
↑ |
John Littlemore |
||
SPT 004 |
Percentage of new homes built on previously developed land |
Annual |
78% |
60% |
60% |
50% |
50% |
↑ |
Sue Whiteside |
The targets for this indicator have been profiled to take into account the reducing amount and type of previously developed land. |
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HSG 003 |
Average grant per MBC funded affordable home unit (NEW) |
Annual |
|
Less than £60,000 |
John Littlemore |
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DCV 007 |
Cost of planning per head of population (NEW) |
Annual |
TBC |
TBC |
Targets for future years will be agreed as part of the budget process. |
↓ |
Rob Jarman |
||
HSG SP 002 |
Housing Strategy Update |
Bi-annual |
Updates on action plans will be provided as commentary |
John Littlemore |
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HSG SP 003 |
Tenancies Policy (TBC) |
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Outcome: By 2015 Maidstone continues to be a clean and attractive environment for people who live in and visit the Borough |
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HLD 001 |
Number of listed building consents granted (NEW) |
Annual |
|
Contextual – data only |
Deanne Cunningham |
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WCN 001 |
Percentage of waste recycled (NI 192) |
Quarterly |
32.62% |
43% |
45% |
48% |
50% |
↑ |
Jennifer Gosling |
MUS 001 |
Visits/Uses of the Museum per 1,000 population |
Quarterly |
722.5 |
725 |
750 |
800 |
825 |
↑ |
John Foster |
HLD 002 |
Number of Tree Preservation Orders granted (NEW) |
Quarterly |
16 |
Contextual – data only |
Deanne Cunningham |
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DEP 001 |
Percentage of relevant land assessed with unacceptable levels of a) litter |
Annual |
2% |
1.96% |
1.94% |
1.92% |
1.90% |
↓ |
Jonathan Scott |
DEP 002 |
Percentage of relevant land assessed with unacceptable levels of b) detritus |
6% |
5.90% |
5.80% |
5.75% |
5.70% |
↓ |
||
EEF 001 |
Percentage of fly-tipping reports responded to within 1 working day (NEW) |
Quarterly |
|
95% |
95% |
95% |
95% |
↓ |
Jonathan Scott |
Although there is no baseline currently for this indicator the service manager has set a performance standard that he would like the team to achieve. |
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PKS 001 |
Cost of maintaining the Borough's parks & green spaces per head of population (NEW) |
Annual |
TBC |
TBC |
Targets for future years will be agreed as part of the budget process. |
↓ |
Jason Taylor |
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WCN 002 |
Cost of waste collection (per household) |
Annual |
£54.58 |
<£59 |
<£59 |
<£57 |
<£57 |
↓ |
Jennifer Gosling |
DEP 003 |
Cost of street cleaning per head of population (NEW) |
Annual |
£10.38 |
£10.50 |
Targets for future years will be agreed as part of the budget process. |
↓ |
Jonathan Scott |
||
CMP 001 |
Percentage reductions in C02 emissions from local authority operations (Tonnes) |
Annual |
5247 (2009) |
-3% |
-3% |
-3% |
-3% |
↑ |
Jenny Hunt |
The target for this indicator has been set as a 3% reduction year on year as set out in the Carbon Management Plan. |
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ENH SP 001 |
Air Quality Action Plan Update |
Annual |
Updates on action plans will be provided as commentary |
John Newington |
|||||
CMP AP 001 |
Carbon Management Plan Update |
Bi-annual |
Jenny Hunt |
Corporate & Customer Excellence
REF |
Indicator |
Frequency |
Baseline |
Target 2011/12 |
Target 2012/13 |
Target 2013/14 |
Target 2014/15 |
Good Performance |
Managed by |
Outcome: By 2015 residents in Maidstone are not disadvantaged because of where they live or who they are, vulnerable people are assisted and the level of deprivation is reduced |
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INT 001 |
Percentage of the Borough covered by Broadband (NEW) |
Annual |
56.65%. |
60% |
63% |
66% |
69% |
↑ |
Dave Lindsay |
HSG 004 |
Average time taken to process and notify applicants on housing register |
Quarterly |
|
4 weeks |
4 weeks |
3.5 weeks |
3.5 weeks |
↓ |
John Littlemore |
CDP 001 |
Number of individual volunteers registered on the Voluntary Action Maidstone Database of volunteers |
Annual |
3367 |
3600 |
3800 |
4000 |
4200 |
↑ |
Sarah Robson |
CDP 002 |
Number of volunteer organisations registered with VAM |
Annual |
115 |
120 |
125 |
130 |
135 |
↑ |
Sarah Robson |
CDP 003 |
Number of residents participating in Neighbourhood planning as a percentage of the ward population |
Annual |
11.6% |
15% |
20% |
25% |
30% |
↑ |
Sarah Robson |
R&B 004 |
Average time taken to process new benefit claims and changes of circumstances (NI 181) |
Quarterly |
7.66 days |
15 days |
15 days |
10 days |
10 days |
↓ |
Steve McGinnes |
In setting the above target at 15 days I have worked on the basis that the focus going forward will be on reducing cost of delivery, whilst maintaining the level of service expected by customers and allowing for some short term impact on performance during the shared service implementation. This is supported by the BTP review of the service which looked specifically at processing times to establish whether it was a driver for satisfaction and concluded that within certain boundaries, it was quality of service as opposed to speed of assessment that was key. |
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HSG 005 |
Number of households prevented from becoming homeless through intervention |
Quarterly |
567 |
400 |
400 |
350 |
350 |
↑ |
John Littlemore |
The Council provides help for all households presenting as homeless and will use the appropriate means to resolve the situation. It should be noted that intervention is not an appropriate option in all cases. It is expected that the performance of this indicator will improve as the economy recovers from the recession. |
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LEV 007 |
Gap between median wage of employee (residents) and the median wage of employees (workplace) (salary differences) |
Annual |
£82.50 |
£82.50 |
>£80.00 |
>£80.00 |
<£80.00 |
↓ |
John Foster |
CDP AP 001 |
Community Development Strategy |
Bi-annual |
Updates on action plans will be provided as commentary |
Sarah Robson |
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NAP 001 |
Neighbourhood Action Plans |
Bi-annual |
Jim Boot |
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Outcome: By 2015 the Council will continue to have and demonstrate value for money services that residents are satisfied with |
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COM 001 |
Satisfaction with the way the Council runs things (biennial survey) |
Biennial |
44% |
46% |
48% |
|
↑ |
Roger Adley |
|
WCN 003 |
Satisfaction with Council's recycling service (biennial survey) |
Biennial |
51.3% |
55% |
57% |
|
↑ |
Jennifer Gosling |
|
WCN 004 |
Satisfactions with Council's refuse collection service (biennial survey) |
Biennial |
85.5% |
85% |
85% |
|
↑ |
Jennifer Gosling |
|
PKS 002 |
Satisfaction with Council's parks and open spaces (biennial survey) |
Biennial |
73% |
75% |
77% |
|
↑ |
Jason Taylor |
|
DEP 004 |
Satisfaction with Street Cleansing (biennial survey) |
Biennial |
|
60% |
62% |
|
↑ |
Jonathan Scott |
|
PKS 003 |
Satisfaction with the Leisure Centre (biennial survey) |
Biennial |
|
60% |
62% |
|
↑ |
Jason Taylor |
|
R&B 004 |
Percentage of business rates collected |
Quarterly |
97.03% |
97.00% |
97.00% |
97.00% |
97.00% |
↑ |
Steve McGinnes |
R&B 005 |
Percentage of Council tax collected |
Quarterly |
98.70% |
98.70% |
98.70% |
98.70% |
98.70% |
↑ |
Steve McGinnes |
C&S 001 |
Savings delivered through reviews (Value for Money |
Quarterly |
£491,750 |
Contextual |
↑ |
Angela Woodhouse |
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R&B 006 |
Value of fraud identified (Housing benefits) |
Quarterly |
£1,190,546 |
£500,000 |
£500,000 |
N/A |
N/A |
↑ |
Steve McGinnes |
Future targets have been set to take into account previous two year’s performance which totals £1.7 million. |
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BIM 001 |
Review customer access to services to improve access and efficiency |
Bi-annual |
Updates on Action Plan will be provided as commentary |
Georgia Hawkes |
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C&S SP 005 |
Service Improvements |
Bi-annual |
Georgia Hawkes |
If you require any information about performance management at Maidstone or have any comments or queries about this document please write to the Policy and Performance Team, Maidstone House, King Street, Maidstone, ME15 6JQ. You can also call the office on 01622 602491 or email policyandperformance@maidstone.gov.uk