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Appendix B:
Key Milestones for Implementation
Action: |
By end of: |
Status |
Decision by Councils on the Partnership in October 2010 |
Complete |
|
Phase 1: Service Infrastructure (Management / Business Support / Systems) |
|
|
1. Initial all staff briefings / communication |
November 2010 |
Complete |
2. Formal consultation with Managers, team leaders & Business support staff (extended to all staff) |
November 2010 |
Complete |
3. Advertise and appoint Head of Service Revenues & Benefits |
December 2010 |
Complete |
4. Negotiations finalized for back office system (Capita) and Anite EDMS |
December 2010 |
Complete |
5. Advertise and appoint Section Managers for Revenues Team and Benefits Team |
January 2011 |
Complete |
6. Advertise and appoint Team Leaders & Business Support staff |
February 2011 |
Complete |
7. Review – Implementation of phase 1 |
March 2011 |
Complete |
Phase 2: Back Office Implementation (Fraud / Benefits Processing / Revenues) |
|
|
8. Formal staff consultation – Fraud and Visiting team |
March 2011 |
No longer required |
9. Contract start for shared back office system (Capita) |
April 2011 |
On Schedule |
10.EDMS data migration to Anite and system live |
April 2011 |
Revised date July 2011 |
11. Advertise and appoint Fraud and Visiting Team Members |
April 2011 |
Complete |
12. Formal staff consultation with Benefits Processing Team |
May 2011 |
No longer required |
13. Advertise and appoint Benefits Processing Team |
June 2011 |
Complete |
14. Migration to central back office system |
June 2011 |
Revised date August 2011 |
15.Formal staff consultation with Revenues Team |
July 2011 |
No longer required |
16.Advertise and appoint Revenues Team |
August 2011 |
Complete |
17.Advertise and appoint additional Contact Centre Staff |
August 2011 |
No longer required |
Phase 3: Service Review |
|
|
18. Review to confirm savings achieved, savings forecast and opportunities for development/ improvement |
March 2012 |
On schedule |