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Appendix B:
Key Milestones for Implementation
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Action: |
By end of: |
Status |
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Decision by Councils on the Partnership in October 2010 |
Complete |
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Phase 1: Service Infrastructure (Management / Business Support / Systems) |
|
|
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1. Initial all staff briefings / communication |
November 2010 |
Complete |
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2. Formal consultation with Managers, team leaders & Business support staff (extended to all staff) |
November 2010 |
Complete |
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3. Advertise and appoint Head of Service Revenues & Benefits |
December 2010 |
Complete |
|
4. Negotiations finalized for back office system (Capita) and Anite EDMS |
December 2010 |
Complete |
|
5. Advertise and appoint Section Managers for Revenues Team and Benefits Team |
January 2011 |
Complete |
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6. Advertise and appoint Team Leaders & Business Support staff |
February 2011 |
Complete |
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7. Review – Implementation of phase 1 |
March 2011 |
Complete |
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Phase 2: Back Office Implementation (Fraud / Benefits Processing / Revenues) |
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|
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8. Formal staff consultation – Fraud and Visiting team |
March 2011 |
No longer required |
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9. Contract start for shared back office system (Capita) |
April 2011 |
On Schedule |
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10.EDMS data migration to Anite and system live |
April 2011 |
Revised date July 2011 |
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11. Advertise and appoint Fraud and Visiting Team Members |
April 2011 |
Complete |
|
12. Formal staff consultation with Benefits Processing Team |
May 2011 |
No longer required |
|
13. Advertise and appoint Benefits Processing Team |
June 2011 |
Complete |
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14. Migration to central back office system |
June 2011 |
Revised date August 2011 |
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15.Formal staff consultation with Revenues Team |
July 2011 |
No longer required |
|
16.Advertise and appoint Revenues Team |
August 2011 |
Complete |
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17.Advertise and appoint additional Contact Centre Staff |
August 2011 |
No longer required |
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Phase 3: Service Review |
|
|
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18. Review to confirm savings achieved, savings forecast and opportunities for development/ improvement |
March 2012 |
On schedule |