Outcome:  A transport network that supports the local economy

SPT 002

Number of onboard Park & Ride bus transactions

104,014

102,093

108,000

102,093

450,000

Sue Whiteside

Target will be slightly missed

The figure for quarter 1 is lower than expected. This appears to be due to additional bank holiday in April for Royal Wedding which reduced operational days by one.  Performance has also declined compared to quarter 1 last year by 1.8%. Improvement to the Park & ride service will form part of the Integrated Transport Strategy.

PKG 002

Income from pay and display car parks per space (New)

£254.62

£251.54

£254.62

£1,115.37

Jeff Kitson

Target will be met

The targets for this indicator have been profiled to take into account seasonal variations.

Outcome:  A growing economy with rising employment, catering for a range of the skill sets to meet the demands of the local economy

LVE 002

Percentage of people claiming Job Seekers Allowance

2.7%

2.5%

2.4%

2.5%

2.4%

John Foster

Target will be slightly missed

There has been a slight rise in female JSA claimants compared to this time last year, which may be the result of weakening retail and public sector employment which traditionally has higher proportion of female workers.  It is possible that the annual target will be slightly missed but this will be assessed again at quarter 2.

LVE 001

Number of business enquires to locate in Kent (New)

30

120

John Foster

The data for this indicator is currently being checked for accuracy.

DCV 001

Percentage of commercial planning applications completed within statutory timescales (New)

100.00%

89.50%

100.00%

89.50%

Rob Jarman

Target will be met

LVE 004

Unemployment rate (model based) (New)

>5%

>5%

John Foster

Issues have been discovered with the release of the data for this indicator. The model based unemployment figure is provided by the Office for National Statistics (ONS), it is released on a quarterly rolling year basis however this is subject to a considerable time delay with the latest figures available relating to December 2009 to December 2010.

Outcome: Decent, affordable housing in the right please across a range of tenures

DCV 004

Processing of planning applications: Major applications (NI 157a)

100%

88.89%

86.50%

88.89%

86.50%

Rob Jarman

Target will be met

DCV 005

Processing of planning applications: Minor applications (NI 157b)

90.32%

88.46%

85.00%

88.46%

85.00%

Rob Jarman

Target will be met

DCV 006

Processing of planning applications: Other applications (NI 157c)

97.28%

96.21%

95.50%

96.21%

95.50%

Rob Jarman

Target will be met

HSG 001

Number of affordable homes delivered (gross)

46

36

25

36

100

John Littlemore

Target will be met

Of the 36 affordable homes delivered in quarter 1, 18 were funded by the Council.

HSG 002

Number of homes occupied by vulnerable people made decent

45

40

38

40

150

John Littlemore

Target will be met

SPT 003a

Percentage of residential planning applications granted in the Urban area (New)

52.78%

N/A

52.78%

N/A

Sue Whiteside

N/A

SPT 003b

Percentage of residential planning applications granted in the Rural area (New)

47.22%

N/A

47.22%

N/A

Sue Whiteside

 N/A

DCV 003

Percentage of residential planning applications processed within  statutory timescales (new)

73.17%

85.50%

73.17%

85.50%

Rob Jarman

Target will be met

There were 41 residential applications processed between 1^st April and 30^th June 2011/12. Of these 11 were processed outside of the statutory timescale, and eight were reported to Planning Committee which had a significant impact on the determination time of the applications.  The annual target is still considered achievable at this time however this will be reassessed at the end of quarter 2.

Outcome: Continue to be a clean and attractive environment for people who live in and visit the borough

WCN 001

Percentage of household waste sent for reuse, recycling and composting (NI 192)

33.01%

45.58%

43.00%

45.58%

43.00%

Jennifer Gosling

Target will be met

MUS/LVE 001

Visits or uses of the museum per 1,000 population

205.2

160

195

160

725

John Foster

Target will be met

 The East Wing refurbishment continues and 40% of the museums galleries remain closed. The project is expected to be completed in October and it is thought that the annual target is still achievable as the launch and opening will generate interest and additional visits. 

HLD 002

Number of Tree Preservation Orders granted (New)

8

N/A

8

N/A

Deanne Cunningham

 N/A

DEP 007

Percentage of fly-tipping reports responded to within one working day (New)

99.10%

95.00%

99.10%

95.00%

Jonathan Scott

Target will be met

Outcome: Residents in Maidstone are not disadvantaged because of where they live or who they are, vulnerable people are assisted and the level of deprivation is reduced

R&B 004

Time taken to process Housing Benefit/Council Tax Benefit new claims and change events (NI 181)

9.68

11.75

15.00

13.15

15.00

Steve McGinnes

Target will be met

The introduction of the Revenues and Benefits Partnership with Tunbridge Wells means that performance has declined slightly compared to the same quarter in 2010/11. The outstanding workload across the two authorities has been reduced to within 12 days and whilst service expects some disruption to performance during July and August whilst the new IT arrangements are implemented, improvement in processing times is expected from that point.  

HSG 005

Number of households prevented from becoming homeless through the intervention of housing advice

128

235

100

235

400

John Littlemore

Target will be exceeded

It is likely that performance will exceed the target for this indicator. The council is receiving significantly more presentations from households who are homeless or threatened with homelessness.   Compared to quarter 1 in 2010/11 there has been a 84% increase  in performance due to demand.  

HSG 004

Average time taken to process and notify applicants on the housing register (days) (New)

3.2

20.0

3.2

20.0

John Littlemore

Target will be met

Outcome:  The Council will continue to have and demonstrate value for money services that residents are satisfied with

R&B 005

Percentage of Business Rates Collected (BV 010)

33.87%

34.26%

33.17%

34.26%

97.00%

Steve McGinnes

Target will be met

R&B 006

Percentage of Council Tax collected (BV 009)

30.70%

30.10%

30.14%

30.10%

98.70%

Steve McGinnes

Target will be met

Whilst a robust recovery timetable in place and progressive action is taken in response to non payment, the service has experienced an increased number of people struggling to maintain the required payment. A similar position has been reported by other Authorities in Kent.  It is still likely that the annual target will be met however; this will be reviewed at quarter 2.

R&B 007

Value of fraud identified by the fraud partnership

£202,958.08

£260,524.27

£125,000.00

£260,524.27

£500,000.00

Steve McGinnes

Target will be exceeded

The annual target was reduced to reflect the reduction in the number of benefit visiting officers within the new shared service structure. The fact that the service has exceeded the target for the first quarter is encouraging.

BIM 001

Savings delivered through reviews (New)

£000.00

N/A

£000.00

N/A

Georgia Hawkes

 N/A

Savings for Maidstone for shared services in 2011/12 will be confirmed later in the year. There will be significant savings from the shared Revenues and Benefits service with Tunbridge Wells. There are currently no Best Value reviews being undertaken and Overview and Scrutiny reviews for this year have not yet started. Savings in the region of £21K from the Waste and Recycling Best Value review undertaken in 2009/10 are likely to be delivered in 2011/12, but these have not yet been confirmed.