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APPENDIX A
SCRUTINY COMMITTEE RECOMMENDATION ACTION AND IMPLEMENTATION PLAN (SCRAIP)
Committee: Corporate Services Overview and Scrutiny
Meeting Date: 2 August 2011
Minute №: 44
Topic: Complaints Policy
|
Recommendation[i] |
Cabinet Member[ii] |
Response[iii]
|
Timetable[iv] |
Lead Officer[v] |
|
a) MEPs should be added to section 7. of the Complaints Policy to read ‘Complaints from Councillors, MPs and MEPs’;
|
Corporate Services |
Agreed – policy will be amended |
Cabinet – 10 August 2011 |
Angela Woodhouse |
|
b) Staff Training should be extended to include long serving Officers as well as front-line customer services;
|
Corporate Services |
Agreed- Heads of Service and Unit Managers will be requested to nominate appropriate members of staff to attend the training this should include long serving officers. |
|
Ellie Kershaw |
|
c) Members should be advised by email when the updates were made to the website and the leaflet being designed for customers would be circulated electronically; and
|
Corporate Services |
Agreed |
|
Ellie Kershaw |
|
d) That the Committee should be updated on the implementation of the Complaints Policy in 6 months time. Corporate Services
|
Corporate Services |
Agreed |
|
Ellie Kershaw |
Notes on the completion of SCRAIP
[i] Report recommendations are listed as found in the report.
[ii] Insert in this box the Cabinet Member whose portfolio the recommendation falls within.
[iii] The Officer/Cabinet Member responsible for responding to the recommendation should indicate in this box either the acceptance or rejection of the recommendation.
If the recommendation is rejected an explanation for its rejection should be provided. The ‘timetable’ and ‘lead officer’ boxes can be left blank
If the recommendation is accepted an explanation of the action to be taken to implement the recommendation should be recorded in this box. Please also complete the ‘timetable’ and ‘lead officer’ boxes.
[iv] The Officer/Cabinet Member responsible for responding to the recommendation should indicate in this box when the action in indicated in the previous box will be implemented.
[v] The Officer/Cabinet Member responsible for responding to the recommendation should indicate in this box the Officer responsible for the implementation of the action highlighted in the ‘response’ box.