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Appendix B - 2011 Q3 complaints satisfaction data

Service

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Unclear

TOTAL

Grounds Maintenance

1

0

0

0

1

1

3

Housing and Council Tax Benefits

0

1

0

1

0

0

2

Housing Options, Private Sector Housing or Housing Policy

0

0

0

0

2

0

2

IT Support

1

0

0

0

0

0

1

Parking

1

0

0

0

0

0

1

Parks and Leisure

0

1

0

0

0

0

1

Planning Enforcement

0

0

0

0

1

0

1

Street Sweeping

0

0

1

0

0

0

1

Development Control

0

0

1

1

3

0

5

Customer Services

0

0

0

0

1

0

1

Council Tax or Business Rates

0

0

1

0

0

0

1

Building Surveying

0

0

0

0

1

0

1

Waste Collection

1

2

2

2

1

0

8

TOTAL

4

4

5

4

10

1

28

2011 Q3 complaints satisfaction surveys data