Contact your Parish Council
Guide
to understanding performance tables
|
Indicator |
Frequency |
Good Performance |
2011/12 Out-turn |
2012/13 Target |
2013/14 Target |
2014/15 Target |
Responsible Officer |
 |
Performance Tables
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Priority: For Maidstone to be a growing economy |
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Ambition: By 2015 Maidstone will have the highest overall employment rate in Kent. |
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Outcome: By 2015 Maidstone has a growing economy with rising employment, catering for a range of skill sets to meet the demands of the local economy. |
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Indicator |
Frequency |
Good Performance |
2011/12 Out-turn |
2012/13 Target |
2013/14 Target |
2014/15 Target |
Responsible Officer |
|
LVE 009 Overall employment rate |
Annual |
Aim to maximise |
81.0% |
82.5% |
84.0% |
85.0% |
John Foster |
|
DCV 001 Percentage of commercial planning applications completed within statutory timescales |
Quarterly |
Aim to maximise |
88.89% |
90% |
90% |
90% |
Rob Jarman |
|
LVE 003 Percentage of vacant retail units within the town centre |
Annual |
Aim to minimise |
9.24% |
11.50% |
10.75% |
10.00% |
John Foster |
|
LVE 002 Percentage of people claiming Job Seekers Allowance |
Quarterly |
Aim to minimise |
2.7% |
2.4%< |
2.3%< |
2.3%< |
John Foster |
|
DCV 002 a)Percentage of major business planning applications take-up of pre-applications advice |
Bi-annual |
Aim to maximise |
90.0% |
92.0% |
93.0% |
94.0% |
Rob Jarman |
|
b) Percentage of those taking pre-application advice where the applications were approved |
100.0% |
90.0% |
90.0% |
90.0% |
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R&B 002 Value of business rateable floor space |
Annual |
Aim to maximise |
£139,904,131 |
1% increase |
1% increase |
1% increase |
Steve McGinnes/ John Foster |
|
KCC 002 Number of 16-18 year olds who are not in education, employment or training (NEETS) (NEW) |
Annual |
Aim to minimise |
5.7 % (2010/11) |
Contextual- Partner data Data is released 1 year in arrears. |
Sarah Robson |
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|
KCC 003 Working age people educated to NVQ level 4 of higher (NEW) |
Annual |
Aim to maximise |
34.3% |
Contextual- Partner data |
Sarah Robson |
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|
OUT 002.01 Local Development Framework and Core Strategy |
Bi-annual |
N/A |
Updates on workstreams will be provided as commentary. |
Rob Jarman |
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OUT 002.02 Review Economic Development Strategy |
Bi-annual |
N/A |
Updates on workstreams will be provided as commentary. |
John Foster |
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Outcome: By 2015 Maidstone has a transport network that supports the local economy |
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|
Indicator |
Frequency |
Good Performance |
2011/12 Out-turn |
2012/13 Target |
2013/14 Target |
2014/15 Target |
Responsible Officer |
|
PKG 008 Percentage change in bus usage on services from Maidstone depot |
Annual |
Aim to maximise |
+2.24% |
Contextual- Partner data |
Jeff Kitson |
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KCC 001 Average journey time per mile for key routes (Congestion) |
Annual |
Aim to minimise |
|
Contextual- Partner data |
John Newington |
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PKG 007 Number of Park and Ride transactions |
Quarterly |
Aim to maximise |
428,902 |
420,000 |
420,000 |
420,000 |
Jeff Kitson |
|
PKG 002 Income from pay and display car parks per parking space |
Quarterly |
Aim to maximise |
£1,121 |
TBC |
Will be set as part of the budget process each year. |
Jeff Kitson |
|
|
OUT 001.01 Delivery of Integrated Transport Strategy |
Bi-Annual |
N/A |
Updates on workstreams will be provided as commentary. |
Rob Jarman |
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OUT 001.02 Delivery of Infrastructure Delivery Plan |
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Priority: For Maidstone to be a decent place to live |
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Ambition: By 2015 Maidstone will be the best place to live in Kent (measured by resident’s satisfaction with the area as a place to live.) |
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Outcome: By 2015 Maidstone has decent, affordable housing in the right places across a range of tenures |
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Indicator |
Frequency |
Good Performance |
2011/12 Out-turn |
2012/13 Target |
2013/14 Target |
2014/15 Target |
Responsible Officer |
|
HSG 010 Net additional homes provided (NI 154) |
Annual |
Aim to maximise |
649 (2010/11) |
450 |
450 |
450 |
John Littlemore |
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DCV 003 Percentage of residential planning applications processed within statutory timescales |
Quarterly |
Aim to maximise |
75.0% |
78.0% |
80.0% |
80.0% |
Rob Jarman |
|
HSG 001 Number of affordable homes delivered |
Quarterly |
Aim to maximise |
284 |
200 |
Targets for future years will be agreed as part of the budget process |
John Littlemore |
|
|
HSG 002 Number of homes occupied by vulnerable people made decent |
Quarterly |
Aim to maximise |
205 |
180 |
180 |
180 |
John Littlemore |
|
HSG 003 Average grant per MBC funded affordable home unit |
Annual |
N/A |
£8210.00 |
<£10,000 |
<£10,000 |
<£10,000 |
John Littlemore |
|
SPT 004 Percentage of new homes built on previously developed land |
Annual |
Aim to maximise |
92.33% |
80% |
70% |
60% |
Rob Jarman |
|
OUT 003.03 Work with homelessness & vulnerable groups |
Bi-annual |
N/A |
Updates on workstreams will be provided as commentary. |
John Littlemore |
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Outcome: By 2015 Maidstone continues to be a clean and attractive environment for people who live in and visit the Borough |
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|
Indicator |
Frequency |
Good Performance |
2011/12 Out-turn |
2012/13 Target |
2013/14 Target |
2014/15 Target |
Responsible Officer |
|
CDP Satisfaction with local area as a place to live (residents survey) |
Biennial |
Aim to maximise |
84% |
|
87% |
|
Sarah Robson |
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DEP 004 Satisfaction with street cleaning (residents survey) |
Biennial |
Aim to maximise |
56% |
|
59% |
|
Jonathan Scott |
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PKS 002 Satisfaction with Parks & Open Spaces (residents survey) |
Biennial |
Aim to maximise |
76% |
|
78% |
|
Jason Taylor |
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DEP 007 Time taken to respond to reports of fly-tipping (clean environment) |
Quarterly |
Aim to minimise |
99.24% |
99.00% |
99.00% |
99.00% |
Jonathan Scott |
|
DEP 001 Local Street & Environmental Cleanliness - Litter (NI 195a) |
Annual |
Aim to minimise |
1.70% |
1.70% |
1.70% |
1.70% |
Jonathan Scott |
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DEP 002 Local Street & Environmental Cleanliness – Detritus (NI 195b) |
5.28% |
5.80% |
5.75% |
5.70% |
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WCN 001 Percentage of household waste sent for reuse, recycling and composting (NI 192) |
Quarterly |
Aim to maximise |
45.13% |
46% |
48% |
50% |
Jonathan Scott |
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DCE 001 Percentage of planning enforcement cases signed off within 21 days |
Quarterly |
Aim to maximise |
90.42% |
92% |
92% |
92% |
Rob Jarman |
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PKS 001 Cost of maintaining the borough’s parks and open spaces per head of population |
Annual |
Aim to minimise |
£12.89* |
£13.00 |
Targets for future years will be agreed as part of the budget process. |
Jason Taylor |
|
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WCN 002 Cost of waste collection per household |
Annual |
Aim to minimise |
£55.96* |
<£59.00 |
<£57.00 |
<£57.00 |
Jonathan Scott |
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DEP 003 Cost of street cleansing per head of population |
Annual |
Aim to minimise |
£10.00* |
<£10.50 |
Targets for future years will be agreed as part of the budget process. |
Jonathan Scott |
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WCN 005 Residual Waste per household (kg) (NI 191) (NEW) (SPI) |
Quarterly |
Aim to minimise |
446.29kg |
440kg |
430kg |
420kg |
Jonathan Scott |
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CDP 011 Recorded crime per 1,000 population |
Annual |
Aim to minimise |
63.6 (2010/11) |
Contextual- Partner data Data is released 1 year in arrears. |
John Littlemore |
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CMP 001 Percentage CO2 reduction from local authority operations |
Annual |
Aim to maximise |
-7.63%* |
-3% |
-3% |
-3% |
John Newington |
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OUT 004.04 Carbon Management Plan |
Bi-annual |
N/A |
Updates on workstreams will be provided as commentary. |
John Newington |
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Outcome: Residents are not disadvantaged because of where they live or who they are, vulnerable people are assisted and the level of deprivation is reduced. |
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|
Indicator |
Frequency |
Good Performance |
2011/12 Out-turn |
2012/13 Target |
2013/14 Target |
2014/15 Target |
Responsible Officer |
|
HSG 004 Average time taken to process and notify applicants on housing register (days) |
Quarterly |
Aim to minimise |
3.5 days |
5 days |
5 days |
5 days |
John Littlemore |
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INT 001 Percentage of the Borough covered by Broadband |
Annual |
Aim to maximise |
64.94% |
66% |
68% |
70% |
Dave Lindsay |
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R&B 004 Average time taken to process new benefit claims and changes of circumstances |
Quarterly |
Aim to minimise |
9.16 days |
15 days |
15 days |
10 days |
Steve McGinnes |
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HSG 005 Number of households prevented from becoming homeless through intervention |
Quarterly |
Aim to maximise |
608 |
600 |
600 |
600 |
John Littlemore |
|
LVE 007 Gap between median wage of employee (residents) and the median wage of employees (workplace) (salary differences) |
Annual |
Aim to minimise |
£73.40 |
>£75.00 |
>£70.00 |
>£70.00 |
John Foster |
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CDP 003 Percentage of residents participating in neighbourhood planning as a percentage of the ward population |
Annual |
Aim to maximise |
14.89% |
17% |
20% |
23% |
Sarah Robson |
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KCC 002 Number of 16-18 year olds who are not in education, employment or training (NEETS) (NEW) |
Annual |
Aim to minimise |
5.7 % (2010/11) |
Contextual- Partner data Data is released 1 year in arrears. |
Sarah Robson |
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KCC 003 Working age people educated to NVQ level 4 of higher (NEW) |
Annual |
Aim to maximise |
34.3% |
Contextual- Partner data |
Sarah Robson |
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OUT 005.05 Community Development Strategy |
Bi-annual |
N/A |
Updates on workstreams will be provided as commentary. |
Sarah Robson |
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Priority: Corporate and Customer Excellence |
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Outcome: Services are customer focused and residents are satisfied with them. (Customer & Resident Scorecard ) |
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|
Indicator |
Frequency |
Good Performance |
2011/12 Out-turn |
2012/13 Target |
2013/14 Target |
2014/15 Target |
Responsible Officer |
|
COM 001 Percentage of residents satisfied with the way the Council runs its services |
Biennial |
Aim to maximise |
63% |
|
65% |
|
Roger Adley |
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Percentage of residents satisfied with key services: WCN 003 Doorstep recycling |
Biennial |
Aim to maximise |
78% |
|
80% |
|
Jonathan Scott & Jason Taylor |
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WCN 004 Refuse collection |
82% |
|
85% |
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PKS 003 Maidstone Leisure Centre |
53% |
|
55% |
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PKS 002 Parks and open spaces |
76% |
|
78% |
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DEP 004 Street cleanliness |
56% |
|
58% |
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R&B 009 Percentage of customers satisfied with benefits service (SPI) |
Quarterly |
Aim to maximise |
84.69% |
85% |
85% |
85% |
Steve McGinnes |
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COM 007 Percentage of residents that feel that the Council keeps them well informed about the services and benefits it provides (Residents Survey)(NEW) |
Biennial |
Aim to maximise |
63% |
|
65% |
|
Roger Adley |
|
CTC 001 Average wait time for calls (seconds) (SPI) |
Quarterly |
Aim to minimise |
80.67 |
50 |
50 |
50 |
Sandra Marchant |
|
CTC 002 Percentage of customers to the Gateway seen within 20 minutes (SPI) |
Quarterly |
Aim to maximise |
83.64% |
80% |
80% |
80% |
Sandra Marchant |
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ACC 004 Percentage of residents agreeing that the Council provides value for money (Residents Survey) (NEW) |
Biennial |
Aim to maximise |
46% |
|
48% |
|
Paul Riley & Roger Adley |
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C&S 002 Percentage of those making complaints satisfied with how their complaint was handled (SPI) |
Quarterly |
Aim to maximise |
34.19% |
36% |
38% |
40% |
Angela Woodhouse |
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Outcome: Effective, cost efficient services are delivered across the borough |
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|
Indicator |
Frequency |
Good Performance |
2011/12 Out-turn |
2012/13 Target |
2013/14 Target |
2014/15 Target |
Responsible Officer |
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|
WCN 006 Number of missed bins per 100,000 collections |
Quarterly |
Aim to minimise |
30.4 |
25 |
30 |
25 |
Jonathan Scott |
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DCV 009 Percentage of planning decisions taken under delegation |
Quarterly |
Aim to maximise |
94.18% |
94.5% |
95% |
95% |
Rob Jarman |
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|
R&B 006 Percentage of Council tax collected |
Quarterly |
Aim to maximise |
98.30% |
98.30% |
98.30% |
98.30% |
Steve McGinnes |
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|
R&B 005 Percentage of business rates collected |
Quarterly |
Aim to maximise |
97.39% |
97.5% |
97.6% |
97.7% |
Steve McGinnes |
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|
R&B 007 Value of fraud identified (Housing benefits) (Efficiency) |
Quarterly |
Aim to maximise |
£1,165,746.51 |
£500,000 |
£500,000 |
£500,000 |
Steve McGinnes |
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|
BIM 002 Percentage of financial transactions not carried out on-line or by direct debit/standing order |
Quarterly |
Aim to minimise |
14.01% |
13.5% |
13.0% |
12.5% |
Georgia Hawkes |
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CTC 004 Percentage of customer contact that is avoidable (NI 14) (SPI) |
Quarterly |
Aim to minimise |
4.7% |
6.5% |
6.0% |
5.5% |
Sandra Marchant |
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DCV 007 Average cost of planning service per application |
Annual |
Aim to minimise |
£209 |
£209 |
Targets for future years will be agreed as part of the budget process. |
Rob Jarman |
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HRO 001 Working Days Lost Due to Sickness Absence (rolling year) (BV 12) (SPI) |
Quarterly |
Aim to minimise |
7.84 days |
8.0 days |
8.0 days |
8.0 days |
Dena Smart |
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|
Improvement Plan |
Biannual |
N/A |
Updates on workstreams will be provided as commentary. |
Georgia Hawkes |
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