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APPENDIX G
Strategic Risk Catalogue
Section or Service Risk category
Waste Collection Customer, Environmental/Financial
Risk No |
Vulnerability (Why, what’s happening, what’s the problem) |
Trigger/risk (What’s the event/ what could go wrong?) |
Consequences (What would occur as a result, how much of a problem would it be, to whom and why?) |
Current Rating |
1 |
Residents not willing to hire garden waste bins |
Price is deemed too high More households unsuitable for wheeled bins that expected Reasons behind changes not clearly explained |
Reputational risk of bad publicity Garden waste presented in black sacks and can not be collected Increase in waste being dumped on street |
C3 |
2 |
Residents not aware of the changes being introduced to the garden waste service |
Message is not clearly publicised |
Negative publicity Reputational risk Complaints made to retailers about lack of stock |
D2 |
3 |
Unable to satisfy high demand for garden bin requests |
Higher than expected demand for the bins Unable to maintain large enough stock to satisfy demand |
Reputational risk High level of complaints Waste dumped on street |
C2 |
4 |
Developers / New occupiers refuse to pay for new or replacement bins |
Information is not publicised sufficiently Information not included as part of property search |
Residents not provided with appropriate containers for waste and recycling Waste presented in inappropriate containers Increased spillage / littering |
D3 |
5 |
Rationalised recycling sites do not meet the needs of the local community |
Residents continue to use recycling sites for glass and cartons rather than the new kerbside collection Information about the kerbside collection is not clear Landowners do not wish to maintain the textile banks |
Recycling left around the remaining banks or at former recycling sites has to be disposed of Negative publicity
|
D3 |
6 |
Residents not willing to store black sacks in property for 2 weeks |
Review of black sack properties fails to take residents’ views into consideration Residents not willing to use weekly food waste collections to reduce their residual waste |
Black sacks dumped on pavement Increased problems with littering if waste left out on pavements Negative publicity |
C3 |
Risk Action Plan
Risk Number |
Current Risk Score |
Target Risk Score |
Description |
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1 |
C3 |
D3 |
Residents not willing to hire garden waste bins |
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Action/Controls already in place |
Adequacy of action/control to address risk |
Required management action/control |
Responsibility for action |
Critical success factors & KPIs |
Review frequency |
Key dates |
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Garden bins have been incentivised over the past couple of years with price remaining low. All households have been assessed for suitability for bins. Refuse bin policy already in place. |
Fair |
Price maintained at reasonable level and not increased significantly at start of new contract |
Jennifer Gosling |
Number of garden bin accounts |
Monthly |
July 2013 |
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Risk Number |
Current Risk Score |
Target Risk Score |
Description |
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2 |
D2 |
E3 |
Residents not aware of the changes being introduced to the garden waste service |
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Action/Controls already in place |
Adequacy of action/control to address risk |
Required management action/control |
Responsibility for action |
Critical success factors & KPIs |
Review frequency |
Key dates |
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Comprehensive communications plan prepared to ensure message is targeted to users of garden sack service. Experience / lessons learnt from changes to garden sack service in 2010.
|
Good |
Monitoring of bin requests and levels of bags presented for collection. Monitoring of crews to confirm bin tags being left to advise residents |
Jennifer Gosling |
Level of complaints
Number of garden bin accounts |
Monthly |
July 2013 |
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Risk Number |
Current Risk Score |
Target Risk Score |
Description |
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3 |
C2 |
D3 |
Unable to satisfy high demand for garden bin requests |
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Action/Controls already in place |
Adequacy of action/control to address risk |
Required management action/control |
Responsibility for action |
Critical success factors & KPIs |
Review frequency |
Key dates |
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Large bin stock and future orders already in place. Additional capacity to deliver bins available through overtime |
Fair |
Weekly monitoring of bin requests to ensure stock is sufficient and new orders are placed in time to receive the bins. Alternative suppliers available to provide bins if necessary |
Jennifer Gosling |
Level of bin requests
Monthly stock figures |
Weekly |
July 2012 – Aug 2013 |
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Risk Number |
Current Risk Score |
Target Risk Score |
Description |
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4 |
D3 |
E4 |
Developers / New occupiers refuse to pay for new or replacement bins |
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Action/Controls already in place |
Adequacy of action/control to address risk |
Required management action/control |
Responsibility for action |
Critical success factors & KPIs |
Review frequency |
Key dates |
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Already in operation for euro bins and have experience of working with developers Alternative methods of collection could be considered whilst disputes are resolved.
|
Fair |
Information needs to be included with information provided as part of property searches. Information updated on website. Information provided to estate agents and developers.
|
Jennifer Gosling |
Level of complaints
Number of bins purchased |
Quarterly |
September 2012 |
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Risk Number |
Current Risk Score |
Target Risk Score |
Description |
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5 |
D3 |
E3 |
Rationalised recycling sites do not meet the needs of the local community |
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Action/Controls already in place |
Adequacy of action/control to address risk |
Required management action/control |
Responsibility for action |
Critical success factors & KPIs |
Review frequency |
Key dates |
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Recycling sites have been reviewed previously following changes to kerbside service without any issues. Monthly monitoring of the tonnage figures. Sufficient time to gain 12 months of baseline data for comparison with the data obtained following service changes. |
Good |
Involvement / consultation of Ward Members, Parish Councils, land owners and users of the facilities in decision to remove banks |
Jennifer Gosling |
Level of complaints
|
Quarterly |
July 2013 – 12 month baseline results
March 2014 – 6 months following kerbside collection |
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Risk Number |
Current Risk Score |
Target Risk Score |
Description |
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6 |
C3 |
D2 |
Residents not willing to store black sacks in property for 2 weeks |
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Action/Controls already in place |
Adequacy of action/control to address risk |
Required management action/control |
Responsibility for action |
Critical success factors & KPIs |
Review frequency |
Key dates |
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Policy will not be introduced across all exempted properties, but will be dealt with on individual notice. Will seek to gain residents’ support of changes before considering introducing any. |
Good |
|
Jennifer Gosling |
Level of complaints Customer satisfaction |
Monthly |
July 2013 - ongoing |
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