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Performance against target

On Target

Missed target (within 10%)

Target not achieved

N/A*

Total

Transport Network

2 (50%)

2 (50%)

0

1

5

Growing Economy

6 (50%)

3 (25%)

3 (25%)

1

13

Decent Affordable Housing

4 (50%)

3 (38%)

1 (12%)

3

11

Clean & Attractive Environment

7 (88%)

1 (12%)

0

3

11

Residents are not disadvantaged

7 (88%)

1 (12%)

0

0

8

Value for Services residents satisfied with

5 (56%)

3 (33%)

1 (11%)

1

10

Total

31 (63%)

13 (27%)

5 (10%)

9

58

Direction of Travel

Improved

Declined

N/A*

Total

Transport Network

0

3 (100%)

2

5

Growing Economy

4 (40%)

6 (60%)

3

13

Decent Affordable Housing

2 (29%)

5 (71%)

4

11

Clean & Attractive Environment

6 (75%)

2 (25%)

3

11

Residents are not disadvantaged

6 (86%)

1 (14%)

1

8

Value for Services residents satisfied with

7 (78%)

2 (22%)

1

10

Total

25 (57%)

19 (43%)

14

58

PI Status

Target not achieved

Target missed (within 10%)

Target met

No target to measure performance against

Data Only/Contextual

Direction of Travel

Performance has improved

Performance has not changed / been sustained

Performance has declined

No previous performance to judge against

For Maidstone to have a growing economy

Outcome 1: A transport network that supports the local economy

PKG 007

Number of onboard Park & Ride bus transactions

442,318

102,093

104,571

121,960

100,278

108,000

428,902

450,000

Jeff Kitson

The continued effect of the economy downturn and the high availability of car parking, within the town centre from both Council, and privately operated car parks have resulted in a reduction in bus transactions. The Transport & Parking Services Manager has been looking at ways to improve efficiency to meet budgeted income whilst working with Arriva to investigate ways in which to improve transaction levels.

KCC 001

Average journey time per mile during the morning peak

3.36

Not measured for Quarters

Sarah Robson

PKG 001

Percentage of parking spaces used (P&D)

67.00%

Not measured for Quarters

63.00%

66.00%

Jeff Kitson

Although the percentage of parking spaces used has reduced slightly, income levels have remained on target. Parking Services will continue to monitor the level of spaces used to ensure that income levels are maintained. A review of pricing will establish the competitiveness of Council car parks to ensure that facilities continue to offer good value for money.

PKG 008

Percentage change in bus usage on services from Maidstone depot

Not measured for Quarters

2.24%

0.50%

Jeff Kitson

PKG 002

Income from pay and display car parks per space (rounded to nearest £)

£1,191

£254.62

£273.53

£304.39

£288.63

£284.24

£1,121

£1,115

Jeff Kitson

Outcome 2: A growing economy with rising employment, catering for a range of the skill sets to meet the demands of the local economy

LVE 002

Percentage of people claiming Job Seekers Allowance

2.4%

2.5%

2.5%

2.6%

2.7%

2.4%

2.7%

2.4%

John Foster

Nationally the economy continues to show stagnated growth but Maidstone remains below the Kent and South East averages for Job Seeker Allowance claimants.

LVE 003

Percentage of vacant retail units in town centre

13.25%

Not measured for Quarters

9.24%

12.25%

John Foster

LVE 005

Percentage of economically active people in Maidstone

80.10%

Not measured for Quarters

84.10%

80.00%

John Foster

LVE 001

Number of visits to locate in Maidstone website

1431

1257

1524

1983

1250

6195

5000

John Foster

DCV 001

Percentage of commercial planning applications completed within statutory timescales

89%

100%

100%

86.67%

88.24%

89.50%

88.89%

89.50%

Rob Jarman

The target for this indicator has been marginally missed. There were 36 commercial planning applications received during 2011/12, of these 32 were processed within the timeframe. To achieve the target the team would have had to of processed 1 more application within the timeframe.

LVE 006

a) Supply of ready to occupy completions- Office (m³)

-97m²

(2009/10)

Not measured for Quarters

Please note due to availability of data these figures are report 1 year in arrears.

-2283

(2010/11)

0

John Foster

b) Supply of ready to occupy completions- Industrial (m³)

7748m²

(2009/10)

555

(2010/11)

2000

John Foster

c) Supply of ready to occupy completions- Logistics (m³)

-10362m²

(2009/10)

741

(2010/11)

0

John Foster

From the summary figures it might be inferred that employment space is being lost in the office and industrial sectors across the Borough. This is not the case in all applications. Annual Monitoring Report compiled by Planning Policy has been reviewed and the main losses are due to two or three applications. These applications resulted in the use within these properties changing but still remaining employment generating; they were however reclassified as sui generis or educational for example and therefore recorded as a loss of B class employment. The National Planning Policy Framework encourages local authorities to consider a wider range of employment uses other than just the B classes when promoting sustainable economic development. 

R&B 002

Value of business rateable floor space

£140,001,901

Not measured for Quarters

£139,904,131

£141,401920

Steve McGinnes

Although the supply of business rateable floor space has increased its value has declined, this is reflective of the current economic state and in particular the decline of High Streets.

R&B 003

Supply of business rateable floor space

4414.00

Not measured for Quarters

4581.00

4458.00

Steve McGinnes

DCV 002a

Percentage of major business planning applications having pre-application discussions

93.75%

N/A

80%

N/A

95%

94%

90%

94%

Rob Jarman

The performance for the second half of 2011/12 was 95% with the year performance 90%. Unfortunately, this was slightly below the overall target of 94% although the second half of the year performance was very good and almost clawed back the 80% H1 performance. This should be helped by proposed advertising in the upcoming year.

DCV 002b

Percentage of those taking pre-applications advice where the application was then approved (Major Business Apps)

Not measured for Quarters

100.00%

80.00%

Rob Jarman

R&B 001

Cost of revenues and benefits service (per household)

Not measured for Quarters

£38.48

Steve McGinnes

With the service now operating in partnership, work is still being undertaken to finalise the combined end of year operating cost and apportionment between the two partners.

For Maidstone to be a decent place to live

Outcome 3. Decent, affordable housing in the right places across a range of tenures

SPT 004

New homes built on previously developed land (BV 106)

77.81%

Not measured for Quarters

92.33%*

60.00%

Rob Jarman

HSG 001

Number of affordable homes delivered (gross)

228

36

28

20

200

25

284

100

John Littlemore

HSG 002

Number of homes occupied by vulnerable people made decent

302

40

106

49

10

54

205

150

John Littlemore

HSG 003

Average grant per MCB funded affordable home unit

Not measured for Quarters

£8210.00

£60000.00

 John Littlemore

DCV 007

Cost of planning per application

Not measured for Quarters

£209

Rob Jarman

SPT 003a

Percentage of residential planning applications granted in the Urban area

52.78%

51.85%

59.46%

70.37%

58.27%

Sue Whiteside

SPT 003b

Percentage of residential planning applications granted in the Rural area

47.22%

48.15%

40.54%

29.63%

41.73%

Sue Whiteside

DCV 003

Percentage of residential planning applications processed within statutory timescales

85%

73.17%

82.98%

71.74%

71.74%

85.50%

75.00%

85.50%

Rob Jarman

This missed the target by a significant margin but performance overall was still high (90% of all applications determined in time 2011/12) by national standards, a point picked up in the recent Peer Group Review. Specific issues relate to Parish call-ins to Planning Committee, resilience/specific performance issues and the need for s106 Agreements for residential developments of 10 and over. With the exception of the parish council point, these issues are planned to be addressed this business year.

DCV 004

Processing of planning applications: Major applications (NI 157a)

86.36%

88.89%

75.00%

92.86%

63.64%

86.50%

81.82%

86.50%

Rob Jarman

The reasons given for missing this target is due to the committee process, the process of Section 106 agreements and the relatively low number of major applications determined. The 11 in Q4 was the lowest for 11/12. Also the target of 86.5%, up from 77% in 10/11 is a very high standard to achieve for majors given that the previous Government target for Planning Delivery Grant was 70%.

DCV 005

Processing of planning applications: Minor applications (NI 157b)

84.79%

88.46%

88.46%

76.84%

85.11%

85.00%

84.35%

85.00%

Rob Jarman

This indicator has marginally missed the annual target and performance is down marginally from the previous year. However, there were slightly less applications received in 2011/12 than in 2010/11 which will impact slightly on the overall percentages, incidentally 54 minor applications went out of time during 2011/12, the same number were out of time in 2010/11. Therefore if the level of applications received had remained static or increased the target would have been achieved.

DCV 006

Processing of planning applications: Other applications (NI 157c)

95.09%

96.21%

92.36%

91.97%

93.87%

95.50%

93.53%

95.50%

Rob Jarman

The year performance for the determination of Other applications was 93.53% whereas the target was 95.50%, an out-turn in excess of 93% whilst determining over 1100 applications of this type remains a good level of performance.

Outcome 4. Continue to be a clean and attractive environment for people who live in and visit the borough

WCN 002

Cost of household waste collection

£54.58

Not measured for Quarters

£55.96

£61.00

Jonathan Scott

CMP 001

Co2 reduction from local authority operations (NI 185)

8.6%

Not measured for Quarters

-7.63%*

-3%

John Foster

This out-turn is still subject to final checks however the early indication is positive. Notable areas of improvement include a 42.88% reduction in gas usage at Maidstone House. This is partially down to a warmer winter, but also due to an increased use of the biomass boiler in this reporting period. The electricity usage at Maidstone House also reduced by 4.43%.  At the Town Hall gas usage decreased by 49.47% and the electricity usage by 11.75%.  There was a 13.70% reduction in emissions from the fuel used by the Waste Collection Service during 2011/12 and 7.98% reduction in diesel usage and a 16.66% reduction in petrol usage by Maidstone Borough Services.

WCN 001

Percentage of household waste sent for reuse, recycling and composting (NI 192)

32.20%

45.58%

47.15%

44.62%

43.16%

43.00%

45.13%

43.00%

Jennifer Gosling

DEP 001

The percentage of relevant land and highways that is assessed as having deposits of litter that fall below an acceptable level (NI 195a)

2.00%

Not measured for Quarters

1.70%

1.96%

Jonathan Scott

DEP 002

The percentage of relevant land and highways that is assessed as having deposits of detritus that fall below an acceptable level (NI 195b)

6.00%

Not measured for Quarters

5.28%

5.90%

Jonathan Scott

MUS/LVE 001

Visits or uses of the museum per 1,000 population

722.5

159.7

215.5

149.8

177

174

702

725

John Foster

The annual target of 725 was missed by 23. This was largely the result of poor performance in the first quarter (in quarters 2-4 the target was over achieved). The poor performance over the first part of the year was expected as half the Museum was still closed for the building work to renovate and extend the Museum's east wing. In addition, due to staff restructuring completed in July 2011, the Museum had no officer dedicated to education and events programming which undoubtedly led to a fall off in visitor numbers. Since the partial reopening of the east wing in October 2011 visitor usage has increased. In March and April 2012 substantial increases have been recorded this is reflected in the target for 2012/13.

PKS 001

Cost of maintaining the Borough's parks and green spaces per head of population

Not measured for Quarters

£12.89

Jason Taylor

DCV 013

Number of listed building consents granted

Not measured for Quarters

121

Rob Jarman

HLD 002

Number of Tree Preservation Orders granted

16

8

4

5

2

19

Deanne Cunningham

DEP 003

Cost of street cleansing per head of population

£10.38

Not measured for Quarters

£10*

£11

Jonathan Scott

*The provisional end of year figures report that the street cleaning service was delivered within budget for 2011/12. The under spend was predominantly driven by vehicle recharges and employee costs, both of which were below budget for the year.

DEP 007

Percentage of fly-tipping reports responded to within one working day

99.10%

99.14%

99.66%

99.17%

95.00%

99.24%

95.00%

Jonathan Scott

Corporate & Customer Excellence

Outcome 5. Residents in Maidstone are not disadvantaged because of where they live or who they are, vulnerable people are assisted and the level of deprivation is reduced

R&B 004

Time taken to process Housing Benefit/Council Tax Benefit new claims and change events (NI 181)

7.66

11.75

11.04

8.00

5.87

15.00

9.16

15.00

Steve McGinnes

LVE 007

Gap between median wage of employees (resident) and median wage of employees (Workplace)

£82.50

Not measured for Quarters

£73.40

£100.00

John Foster

HSG 005

Number of households prevented from becoming homeless through the intervention of housing advice

567

235

218

117

38

100

608

400

John Littlemore

CDP 001

Number of individual volunteers registered with Voluntary Action Maidstone (VAM)

3,367

Not measured for Quarters

4,008

3,600

Sarah Robson

HSG 004

Average time taken to process and notify applicants on the housing register (days)

0.3

1.7

0.3

0.5

20.0

3.5

20.0

John Littlemore

INT 001

Percentage of the borough covered by broadband (2mb and faster)

56.65%

Not measured for Quarters

64.94%

60.00%

Dave Lindsay

CDP 002

Number of volunteer organisations registered with Voluntary Action Maidstone (VAM)

115

Not measured for Quarters

356

120

Sarah Robson

CDP 003

Percentage of residents participating in neighbourhood planning as a percentage of the ward population

11.60%

Not measured for Quarters

14.89%

15.00%

Sarah Robson

Neighbourhood planning is progressing; the target was only narrowly missed. The neighbourhood planning work during 2011/12 included working with partners and residents to support community engagement programmes – therefore, the Borough Council’s resident engagement in Park Wood has reduced, but engagement through partners and new community groups, e.g. Parents is the Word has increased as they develop their own streams of community engagement work.

Outcomee 6. The Council will continue to have and demonstrate value for money services that residents are satisfied with

R&B 005

Percentage of Non-domestic Rates Collected (BV 010)

97.03%

34.26%

61.63%

87.44%

100.40%

97.00%

97.39%

97.00%

Steve McGinnes

R&B 006

Percentage of Council Tax collected (BV 009)

98.70%

30.10%

58.70%

87.30%

98.30%

98.70%

98.30%

98.70%

Steve McGinnes

Whilst a robust approach has been taken to enforcing unpaid council tax and above average collection achieved when benchmarked with other districts within the County, the in year collection rate has been adversely affected by the current economic climate. Unpaid balances are carried forward and action continued until the sums are recovered in full.

PKS 002

Satisfaction with Council's parks and open spaces (Residents Survey)

73% (2009 Place Survey)

Not measured for Quarters

76%

75%

Jason Taylor

WCN 003

Satisfaction with doorstep recycling service (Residents Survey)

51%(2009 Place Survey)

Not measured for Quarters

78%

55%

Jonathan Scott

WCN 004

Satisfaction with refuse collection (Residents Survey)

85.5% (2009 Place Survey)

Not measured for Quarters

82%

85%

Jonathan Scott

The Council carried out a resident’s survey this year based on the Place Survey methodology. Although the methodology was the same the questionnaire itself was shorter and did not include any references Kent County Council and was carried out slightly later in the year – all of which could have an impact on satisfaction levels.  Since the Place Survey was carried out food waste collection have been introduced which have helped us achieve our targeted recycling rate but during the roll out of this scheme there were some disruptions to collections which may have impacted on residents satisfaction.  When the survey is repeated in 2013 the direction of travel for this indicator will be clearer.

COM 001

Satisfaction with the way the Council runs things (Residents Survey)

44% (2009 Place Survey)

Not measured for Quarters

63%

46%

Roger Adley

R&B 007

Value of fraud identified by the fraud partnership

£1,190,546

£260,524

£232,331

£387,636

£285,254

£125,000

£1,165,746

£500,000.00

Steve McGinnes

BIM 001

Savings delivered through reviews

£000

£213,250

£184,000

£000

£397,250

Georgia Hawkes

DEP 004

Satisfaction with street cleansing (Residents Survey)

59.5%

(2009 Place Survey)

Not measured for Quarters

56.00%

60.00%

Jonathan Scott

The Council carried out a resident’s survey this year based on the Place Survey methodology. Although the methodology was the same the questionnaire itself was shorter and did not include any references Kent County Council and was carried out slightly later in the year – all of which could have an impact on satisfaction levels.  Since the Place Survey was carried out area based cleaning has been introduced and the level of litter and detritus has reduced.  However; area based cleaning is prioritised according to need, therefore some areas are being done less frequently and this reduction in visibility in some areas may have impacted on residents satisfaction. When the survey is repeated in 2013 the direction of travel for this indicator will be clearer.

PKS 003

Satisfaction with the Leisure Centre (residents survey)

42.5%

(2009 Place Survey)

Not measured for Quarters

53.00%

60.00%

Jason Taylor

The Council carried out a resident’s survey this year based on the Place Survey methodology. Although the methodology was the same the questionnaire itself was shorter and did not include any references Kent County Council and was carried out slightly later in the year – all of which could have an impact on satisfaction levels.  It is disappointing that despite significant investment and an increase in memberships that satisfaction has dropped however; when the survey is repeated in 2013 the direction of travel for this indicator will be clearer.