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Appendix B – 2011-12 Complaints Handling Satisfaction Data
|
Service |
Number of responses |
Satisfied |
Neither |
Not satisfied |
Unclear |
|
Benefits |
4 |
25% |
25% |
50% |
0% |
|
Bereavement Services |
3 |
0% |
33% |
67% |
0% |
|
Building Control |
3 |
0% |
0% |
100% |
0% |
|
Cleansing |
1 |
0% |
100% |
0% |
0% |
|
Community Partnerships |
1 |
0% |
0% |
100% |
0% |
|
Customer Services |
7 |
29% |
0% |
71% |
0% |
|
Democratic Services |
1 |
0% |
0% |
100% |
0% |
|
Development Management |
23 |
22% |
17% |
61% |
0% |
|
Economic Development |
1 |
100% |
0% |
0% |
0% |
|
Environmental Enforcement |
8 |
0% |
0% |
100% |
0% |
|
Grounds Maintenance |
3 |
33% |
0% |
33% |
33% |
|
Housing options/PSH |
10 |
0% |
10% |
90% |
0% |
|
IT Support |
1 |
100% |
0% |
0% |
0% |
|
Museum |
1 |
0% |
100% |
0% |
0% |
|
Other (was sorted into other categories in Q3 and Q4) |
1 |
100% |
0% |
0% |
0% |
|
Parking |
11 |
73% |
0% |
27% |
0% |
|
Parks and Leisure |
3 |
100% |
0% |
0% |
0% |
|
Property, Procurement and Projects |
1 |
0% |
0% |
100% |
0% |
|
Public Toilets |
1 |
100% |
0% |
0% |
0% |
|
Revenues |
6 |
17% |
50% |
33% |
0% |
|
Spatial Planning |
2 |
50% |
0% |
50% |
0% |
|
Waste Collection |
26 |
46% |
23% |
31% |
0% |
|
TOTAL |
118 |
32% |
15% |
52% |
1% |